Ten (10) years with Sprint & should I stay
Using Sprint for the past 10 yeas, I never had problems. Sometime I wander if the CS reads the order before processing.
When I got Sanyo M1 I had to call few time before they got it right.
Now I just upgraded to SERO - $49.99/month with a new PDA phone, and I noticed that they assigned a new phone number to the new phone with a plan I did not choose, after checking my account online
I understand the with the bad new of lay-off, they are under pressure and stressed out.
I did not get the phone yet but when I do I have to call CS or retention to get things straight. Why can they do it right the first time so I don't have to waist their time and mine to fix it???
May be I should go with Helio or Virgin Mobile. After all it's the ...
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When I got Sanyo M1 I had to call few time before they got it right.
Now I just upgraded to SERO - $49.99/month with a new PDA phone, and I noticed that they assigned a new phone number to the new phone with a plan I did not choose, after checking my account online
I understand the with the bad new of lay-off, they are under pressure and stressed out.
I did not get the phone yet but when I do I have to call CS or retention to get things straight. Why can they do it right the first time so I don't have to waist their time and mine to fix it???
May be I should go with Helio or Virgin Mobile. After all it's the ...
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Yeah you should stay, they have obviously provider worthwhile service for ten years, no point in leaving now they can't get any worse.
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Since your using a pda, you probaly are a data user. I would at least stay long enough to see how Wimax could improve your productivity on the go. For now the only people that need to worry is Sprint employee's and stockholders, customers are actually in a pretty good position as I would imagine that there will be some pretty good changes down the road to both attract and retain customers.
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to get a sero plan you would have to activate a phone with a new number and new plan. There are no options in the system to put it on a sero plan with a phone that's already activated. They should have explained that before ordering the phone for you.
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Well...
'The Sprint Employee Referral Offer is for new customers only. However, existing Sprint customers who are out of contract and renewing a Two-year Subscriber Agreement are also eligible for this offer.'
My contract was up 01/01/2008 and I want to upgrade to SERO with my current number (have it since 2000). I chose upgrade option from the website and I was expecting them sending me a phone that I have to call to activated with my current number....
It look like I have to call them on Tuesday when I get back in town. They are too busy on Mondays with the hight maintenance customers 😁
MM
'The Sprint Employee Referral Offer is for new customers only. However, existing Sprint customers who are out of contract and renewing a Two-year Subscriber Agreement are also eligible for this offer.'
My contract was up 01/01/2008 and I want to upgrade to SERO with my current number (have it since 2000). I chose upgrade option from the website and I was expecting them sending me a phone that I have to call to activated with my current number....
It look like I have to call them on Tuesday when I get back in town. They are too busy on Mondays with the hight maintenance customers 😁
MM
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And this is what is wrong with the plan. Why is it written into the company policy to only treat new customers well, not long-term customers?
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Not sure if it makes you feel better but when I ordered they put it on a different plan on purpose, their ordering system did not have Sero Available, dont be surprised if you call back and theres a note saying your eligible, your order list should list the plan correclty as well. Good luck, I don't think it will be as bad as you think.
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Thanks for your advice. I will do it when I get home this Monday. It was delivered today but I'm out of town.
Thanks
MM 😎
Thanks
MM 😎
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I would bail on the crappy company, get some real service put your money into a network that's going places!!
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🙂
Not crappy where I am or I travel to.
That why I'm not going VZW or AT&T, they may be big but not for my money with their crappy plans.
Thanks
MM
Not crappy where I am or I travel to.
That why I'm not going VZW or AT&T, they may be big but not for my money with their crappy plans.
Thanks
MM
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I have so many problems with billing but they always hook me up. I have had at least 5 new phones in less than a year. They are always willing to offer me the new customer rebates. I have 500 text for free on all 3 lines, as well as my 3rd line is free too. They even gave me a 4th line free but I cancelled because it never got used. They throw credits at me like there going out of style. I do agree they have issues but unlike VW and ATT, Sprint works with you even if it takes a few tries to get it right. I also think that there is big change ahead and it will benefit the current customer and not just the new customers.
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There is no way you can validate that last statement with any sort of fact.
Fact is, with Sprint's prices and plans, they should not be bleeding customers like they are. Unless they are willing to pull CS back from India and start treating their customers well, and are going to stop giving away 5 lines to anyone and everyone even with ****ty credit, they are on a runaway train headed for a wall.
The new CEO has decided not to increase CS but close stores and terminate American jobs to save money. Saving money doesn't equate to saving customers and building confidence in new ones. It's just a sign of desperation. Sorry to all you past and present Sprint employees loosing more of their jobs now and to the Indian's earlier.
Fact is, with Sprint's prices and plans, they should not be bleeding customers like they are. Unless they are willing to pull CS back from India and start treating their customers well, and are going to stop giving away 5 lines to anyone and everyone even with ****ty credit, they are on a runaway train headed for a wall.
The new CEO has decided not to increase CS but close stores and terminate American jobs to save money. Saving money doesn't equate to saving customers and building confidence in new ones. It's just a sign of desperation. Sorry to all you past and present Sprint employees loosing more of their jobs now and to the Indian's earlier.
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I am right there with you on this one. I have been with Sprint for 8+ years, and for the most part I have been happy.
I am really just sick of hearing "SERO Plans are only for new customers. It is against company policy to upgrade existing customers to a SERO plan."
Why can't we hear "SERO Plans are only for new customers or customers with x+ years of loyalty to our company"?
I really want to upgrade my phone and switch over to a SERO plan, and my contract is up at the end of April. I have not been able to get them to upgrade me to a SERO Plan yet, so will I be able to when my contract is officially up?
It is just a slap in the face from Sprint to not offer this type of plan to loyal customers but new customers can get the pla...
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I am really just sick of hearing "SERO Plans are only for new customers. It is against company policy to upgrade existing customers to a SERO plan."
Why can't we hear "SERO Plans are only for new customers or customers with x+ years of loyalty to our company"?
I really want to upgrade my phone and switch over to a SERO plan, and my contract is up at the end of April. I have not been able to get them to upgrade me to a SERO Plan yet, so will I be able to when my contract is officially up?
It is just a slap in the face from Sprint to not offer this type of plan to loyal customers but new customers can get the pla...
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I'm still with sprint with a SERO for the next 2 years.
Here is how I did it.
Go to sero site and sign for an upgrade.
Once you get the new phone (with a new number), call CS and activate the new phone with your current number, that way you never activate the new number.
Now you have your new phone with your current number and voila!!
You have to be very patient and polite to CS for this to work. They will make a lot of mistakes but it is at your advantage.
In my case it took me a month. Now I have SERO $50/month on my Samsung Ace I-325.
You can do it. 🤤
MM
Here is how I did it.
Go to sero site and sign for an upgrade.
Once you get the new phone (with a new number), call CS and activate the new phone with your current number, that way you never activate the new number.
Now you have your new phone with your current number and voila!!
You have to be very patient and polite to CS for this to work. They will make a lot of mistakes but it is at your advantage.
In my case it took me a month. Now I have SERO $50/month on my Samsung Ace I-325.
You can do it. 🤤
MM
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