the "If I Ran Sprint" game
The title basically explains the rules. However, if you are agreeing or disagreeing to one of the posts, reply to the post with the rule. If you want to add a rule, post below this one.
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My first rule
Throw out the 13-22 HUP discount of $75 as most customers cannot comprehend the mathematics involved with that pricing
Instead, have the customer fully eligible for the sale prices after 18months with the same phone.
Basically you are either eligible for sale price or not. no middle ground to confuse the average consumer
Throw out the 13-22 HUP discount of $75 as most customers cannot comprehend the mathematics involved with that pricing
Instead, have the customer fully eligible for the sale prices after 18months with the same phone.
Basically you are either eligible for sale price or not. no middle ground to confuse the average consumer
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For callcenter reps, there is a "3 strike" rule for transfers. You mistransfer 3 times, you are fired.
Then maybe our hold times can be lowered, and total transfers WILL be reduced.
Then maybe our hold times can be lowered, and total transfers WILL be reduced.
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although i dont work for sprint.
I do work in Data Tech at VZW and i feel your pain.
Example:
Me: have you performed all basic t-shooting on there device?
Rep: Yes:
(call gets trnfs)
Me: mr/mrs customer please power down your device.
Customer: Wont we get disconnected?
Me: I thought you were off your phone?
Customer: Who told you that?
(Now i am banging on my desk)
And we all know how the call goes from there.
I do work in Data Tech at VZW and i feel your pain.
Example:
Me: have you performed all basic t-shooting on there device?
Rep: Yes:
(call gets trnfs)
Me: mr/mrs customer please power down your device.
Customer: Wont we get disconnected?
Me: I thought you were off your phone?
Customer: Who told you that?
(Now i am banging on my desk)
And we all know how the call goes from there.
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that way we get no more stupid errors just because RMS is a Retarded Motherf*cking System
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I agree with no RMS on that one. If i ruled sprint i would put customer service back in every store so cust can speak to a live person who is trained specifically on billing along with that i would have techs in every store as well. Sprint wonders why they have so much turn over to Verizon its because they already do this.
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I personally think all Employees selling phones should be trained ALL around, or have one tech. The ones selling the phones should know basically EVERYTHING about the phones and Sprint. This wouldn't be too difficult.
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Actually it might be harder than you think, theres alot of aspects to both the phones and sprint systems you would have to learn. Also have to consider the person needs to be willing to learn and not be a dumb ass.
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Yea, seriously. I mean, only me and Spartan know everything about every phone.
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Bring back the fair and flex plans.
So many customer just felt more comfortable with them. I know that most people didn't even use the overage, but customers are shocked when they find out that those plans are gone.
That was one of the things that really made Sprint different than other carriers.
So many customer just felt more comfortable with them. I know that most people didn't even use the overage, but customers are shocked when they find out that those plans are gone.
That was one of the things that really made Sprint different than other carriers.
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either make it an add-on feature or create a free incoming family plan
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No offense to them personally, but we always get customers who say "Wow, Im glad I got someone in America. The last guy said he was in India and i was reeeeally uncomfortable giving all my personal information so some foreigner" I know its messed up and is a real let down of how Americans think since 9/11 but I see it as a Business Profit. Obviously paying a lower pay rate than here in America is nothing but a profit to Sprint and/or the 3rd parties running them...
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sprint_2007 said:
I know its messed up and is a real let down of how Americans think since 9/11 but I see it as a Business Profit.
It's not just that, have you ever been on the line with them? It's just plain irritating! I have no problem with anyone, and it's not just Sprint, but insurance companies and banks too.
Usually when you get a customer service rep from there, by the end of the call, it's more likely that they'll screw up you bill, rather than fix it (just from my experiences). And my suggestion to anyone is this.
I don't care how long you were on hold in the switch, if the person that picks up has any kind of accent that you are not use to, hang up and call again.
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drake said:sprint_2007 said:
I know its messed up and is a real let down of how Americans think since 9/11 but I see it as a Business Profit.
I don't care how long you were on hold in the switch, if the person that picks up has ANY kind of accent that you are not use to, hang up and call again.
To be honest, what if the guy had a british or england accent? would you hang up and dial again?
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I have two numbers that are gauranteed to route through either missouri or virginia. Been using them for over two years, and never had someone I couldn't understand. Plus, they're crack numbers, so if theres a long hold time just hang up and call back. The great thing about crack numbers is if you call and a rep is open, you get routed to them immediately!!! You want the numbers, pm me.
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Keep the price tags simple: Retail Price, 1 Year Upgrade Pricing, 2 Year Upgrade Pricing. Also do not have the MIR pricing on there, it only confuses the customer ever worse.
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I would absolutely LOVE to add contracts and ETF's on Employee EDRP and Advantage accounts. I HATE when employees take advantage, getting 10 lines with nothing but Moguls, cancel in 30 days and get that phone at the Employee Price. I cant believe Sprint hasnt got wind of this. They buy em at Employee Pricing, cancel in 30 days and sell 'em on E-bay for a profit. Im so happy tho that Ensemble is here, adding that 90 day policy is the best thing Ive heard. Come later this year, you have to keep the accounts open for at least 90 days without it being considered a Fraudulent Purchase. I loooove this new rule coming soon. Also dumb Employees thinking they can upgrade 5 times a year on one line.
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I would make everything free, give anyone a new handset whenever they wanted it, make sure that when someone called up to a call center then somone personally traveled out from Kansas to massage their feet and give them coffee while they apologized profusely for the inconvenience that they had to call in the fist place.....
Sounds good right??
Sounds good right??
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No more mail in rebates. Everything is an instant rebate.
And a free Sprint key chain with every purchase 🙂
And a free Sprint key chain with every purchase 🙂
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Yeah, I was thinking about posting that before, it was nice when it was all instant. I work at a store near MSU and students are too broke to wait for MIR's
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I never understand it. Its money off so why make them mail it in issue a check. It has to cost more since its a 3rd party that does most mail in rebates.
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that is an oxymoron. that term should be changed to "sale" or "promotion"
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Yeah, but companies like to use the term "instant rebate" to put down companies that use "mail in rebates".
Point being. Instant gratification. Up the Ante in the retail chain.
Point being. Instant gratification. Up the Ante in the retail chain.
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i would remove Upgrade fees on all qualified 2yr upgrades.
I also would change, SMS, and Picture mail and would bundle it together like how Tmobile does (or used too) Probably something like unlimited picture mail and a thousand texts for 15 a month, Or maybe even run promotions of back to school for unlimited both for 15 a month !!
You could also sell it out in Fammily packs, as something like unlimited for you and your whole family up to 5 lines for only 30 month, or something like that.
Just my 2 cents
I also would change, SMS, and Picture mail and would bundle it together like how Tmobile does (or used too) Probably something like unlimited picture mail and a thousand texts for 15 a month, Or maybe even run promotions of back to school for unlimited both for 15 a month !!
You could also sell it out in Fammily packs, as something like unlimited for you and your whole family up to 5 lines for only 30 month, or something like that.
Just my 2 cents
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If I ran Sprint, I would start with the phone line up. We have sxome good phones, but they are just not quite there yet. Maybe try to make a phone lineup similar to Verizon, like the Samesung U740 or the LG VX8700. I also have to agree with the no more mail in rebates, make them an instant rebate, which is another thing Verizon does, they take it right off the top.
Second,I would change the new every two policies. Such as, you have a phone and you want to swap a phone every month that should not set your status back as long as you pay full price for the phone every time.
Thirdly,get rid of those India call centers. They wind up costing Sprint more money because customers have to hang up and call back, because they can't understand the ...
(continues)
Second,I would change the new every two policies. Such as, you have a phone and you want to swap a phone every month that should not set your status back as long as you pay full price for the phone every time.
Thirdly,get rid of those India call centers. They wind up costing Sprint more money because customers have to hang up and call back, because they can't understand the ...
(continues)
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I would quit and get a real job. But before I did that I would internalize customer service and enforce quality control.
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I'd put MMS on all of their PDA/Smartphones, and not just one or two.
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