Welcome Dept
If any of you have been activated through Sprint's new ensemble billing system, and you receive a call from Sprint, most likely it's Sprint's new Welcome department. Just making sure every things is what you asked for on your plan and of coarse welcoming you to Sprint. In some cases the new phone may not work until you've reached the welcome department. For 3rd party Sprint retailers, here's a number just in case your customer comes back and state my services are not going through. It's the direct line for the Welcome department. 18663300802. They'll be able to assist. I wish all of Sprint's customer service was through the Welcome department, because every call I've had with them are extremely nice. I was shocked. lol.
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Are they tring to get feedback from the retailers off this? Or is it just a way of doing follow up calls on our customers (as a 3rd party rep) and direct them away from us to a corperate store? Has anyone had one of these calls yet? -Drake
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This call is to ensure that everything is correct on their account. Name, phone number, social, plan, etc. It's also a friendly call to welcome Sprint's new customers. When a new customer is activated through the ensemble, it will flag the customer to a welcome mode.
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Yean you are a gentleman and a scholar. This direct number will work well for me.
P.S. I still f*&#ing hate ensemble!
P.S. I still f*&#ing hate ensemble!
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I'm glad to help. I'll try to post other helpful numbers and possible Sprint text messaging departments for customer service. Yes I said text messging departments.
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THAT WOULD BE AWESOME! I hate to talk on the phone with cs. It seems like I only say about 3 sentences in a 5 min period when I talk. If it wasnt for speaker phone I'd have gone absolutely crazy.
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The welcome call will be active on any ENSEMBLE line with a SPENDING LIMIT.
No SL, no call.. and sometimes they're a pain in the arse. The customers first call, no matter the destination, will get routed to the welcome center... no need for a special number.
They ramble on and on and on about things included in the plan, and crap that no one needs explained... I had one call take nearly 10 minutes the other day.
No SL, no call.. and sometimes they're a pain in the arse. The customers first call, no matter the destination, will get routed to the welcome center... no need for a special number.
They ramble on and on and on about things included in the plan, and crap that no one needs explained... I had one call take nearly 10 minutes the other day.
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if a customer doesn't have a spending limit they may still have to make welcome calls, and you cant use your phone till you get the welcome department
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I think the reason for this call is so they can correct plans, because the representatives at the store level especially 3rd party always screw up the plans, this way they can fix it so you arent charged 2 plans or additional attachables that you didn't want on your account
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It's to ensure EVERYTHING is correct on the customers account and to welcome Sprint's customers.
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Not all 3RD party locations screw up the plans....but thanks for generalizing them all
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Just so ya know, this wasn't something that started when they starting moving accounts, or starting account in Ensemble. This process is referred to by Sprint as "New For You" or NFY. I've been working with Sprint for a couple of years, & I'm pretty sure it's been going on since at least that long, if not much longer.
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