Help! My Sony Ericsson T610 is broken. What will I get from T-Mobile?
Hello everyone!
🙂 I have contract with T-Mobile from October last year until now. But on December, I changed my plan and T-Mobile renewed my contract on December and my contract will be expried this December. So, so far I have been with T-Mobile for 7 months if I count from October last year. Recently, my Sony Ericsson T610 is not working right. Whenever I am on the phone for 15 - 30 mins, the phone shuts off power by itself and turns on again 👿 . So my question is:
Since T-Mobile discontinues support for this phone. If I call and complaint to T-Mobile, what will T-Mobile do? will T-Mobile fix my phone or replace it with another T610 or give me another new phone?
Does anyone and T-Mobile rep know?
Thanks in advance. 🙂
T-Mob...
(continues)
🙂 I have contract with T-Mobile from October last year until now. But on December, I changed my plan and T-Mobile renewed my contract on December and my contract will be expried this December. So, so far I have been with T-Mobile for 7 months if I count from October last year. Recently, my Sony Ericsson T610 is not working right. Whenever I am on the phone for 15 - 30 mins, the phone shuts off power by itself and turns on again 👿 . So my question is:
Since T-Mobile discontinues support for this phone. If I call and complaint to T-Mobile, what will T-Mobile do? will T-Mobile fix my phone or replace it with another T610 or give me another new phone?
Does anyone and T-Mobile rep know?
Thanks in advance. 🙂
T-Mob...
(continues)
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Actually, I checked and we still support the phone, though we don't sell it anymore. We'll exchange for a refurb T610. 🙂
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Thanks a lot. One more question.
Can I ask for Nokia 6600 instead? it's on exchange program now right?
Can I ask for Nokia 6600 instead? it's on exchange program now right?
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TAN7000 said:
Thanks a lot. One more question.
Can I ask for Nokia 6600 instead? it's on exchange program now right?
You can ask, but you won't get it. 😛 😉
The exchange is set up for same model. It's a RARE case where you'll be able to switch for a different model.
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My friend had a Moto V300 and he had many problems with it. So T-Moblie gave him Samsung E715 instead 😁
I want Nokia 6600 😉 🙄 😁
I want Nokia 6600 😉 🙄 😁
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its a RARE case like they said, certain things need to be met to get a different model, and IF you do meet those requirements you dont get to pick the model of phone. its pre determined.
so you wont get it no matter what you say, do or try.
so you wont get it no matter what you say, do or try.
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Last month, T-Mobile had a surplus of Nokia phones including the 6600 for a week or so. If you did an exchange b/c of a warrantee issue, they were offering Nokia phones in place of whatever you exchanged b/c of the surplus. To my knowledge, this offer is no longer on the table.
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Here's the pooper scooper:
When you buy a phone, it's that phones manufacturer that warrantys it, not T-Mobile. T-Mobile just facilitates the exchange process for all the warrantys from all the manufacturers.
The way that most of the exchanges are done is we send you a phone first, then you send the old one back to us and we'll pay for shipping both ways. The reason you may get a refurbished phone is that if you were to send your phone directly back to the manufacturer, they will repair it, not replace it and send it back to you(you're also out a phone for close to 30 days). The refurbished phones are necessary for the very fast timeline we have in exchanging phones, and also falls within the manufacturers policy as well. We receive ...
(continues)
When you buy a phone, it's that phones manufacturer that warrantys it, not T-Mobile. T-Mobile just facilitates the exchange process for all the warrantys from all the manufacturers.
The way that most of the exchanges are done is we send you a phone first, then you send the old one back to us and we'll pay for shipping both ways. The reason you may get a refurbished phone is that if you were to send your phone directly back to the manufacturer, they will repair it, not replace it and send it back to you(you're also out a phone for close to 30 days). The refurbished phones are necessary for the very fast timeline we have in exchanging phones, and also falls within the manufacturers policy as well. We receive ...
(continues)
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