Renewals
I have only been a Dealer for a year but in that year I have seen T Mobile renewals drop dramatically. Not because they are going to other Carriers but because T Mobile is going directly to my customers with offers we can't match. I think it would be wiser for T Mo to support the dealer network rather than cut our hearts out.
If we were even able to offer loyalty minutes to the subs for renewing with us it might help. We try to support T Mo by not churning the sub and we get kicked in the butt. Also, the T Mo web offers are making the customers think all phones are free. They are destroyng the market.
If we were even able to offer loyalty minutes to the subs for renewing with us it might help. We try to support T Mo by not churning the sub and we get kicked in the butt. Also, the T Mo web offers are making the customers think all phones are free. They are destroyng the market.
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I think there is something you just don't understand. I can't explain it to you because I am NOT a dealer myself.
But I know that dealers in my area somehow are offering deals TMo can't touch.
But I know that dealers in my area somehow are offering deals TMo can't touch.
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This might come as a surprise...but the "phones" section of the T-Mobile website is run by an indirect dealer. T-Mobile has an agreement with them to use the www.t-mobile.com url. The website for existing customers to access account info is actually www.myt-mobile.com. So those prices are not from T-Mobile. We get the same response in the Corporate stores that you get. "All the phones are free online!"
In the Corporate stores an eligible customer will get the activation price as it is listed in our POS system plus any mail-in rebates. More often than not indirect dealers undercut our in-store pricing.
In the Corporate stores an eligible customer will get the activation price as it is listed in our POS system plus any mail-in rebates. More often than not indirect dealers undercut our in-store pricing.
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Are you retarded? you said "the "phones" section of the T-Mobile website is run by an indirect dealer. T-Mobile has an agreement with them to use the www.t-mobile.com url."
That couldn't be more wrong. All offers on tmobile.com will be matched by a corp store if asked to, and is sold BY tmobile corporate.
If that was true then why even have corp stores at all? Why would they outsource all that revenue? Also to prove you wrong even further... if it was ran by an indirect why would they ask you to call 1800-tmobile for questions? That would be directing the outsourced customers back to the outsourcer.
I am a owner/operator of a T-Mobile indirect chain. We can VERY often out price tmobile corp stores on phones regarding upgrades and...
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That couldn't be more wrong. All offers on tmobile.com will be matched by a corp store if asked to, and is sold BY tmobile corporate.
If that was true then why even have corp stores at all? Why would they outsource all that revenue? Also to prove you wrong even further... if it was ran by an indirect why would they ask you to call 1800-tmobile for questions? That would be directing the outsourced customers back to the outsourcer.
I am a owner/operator of a T-Mobile indirect chain. We can VERY often out price tmobile corp stores on phones regarding upgrades and...
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Oh I am sorry.....3rd party resellers of a product are always the best place to get the correct information about a product. They obviously know about a product than the Corporately trained Senior Sales Reps that man the stores!
Oh wait....that's not true. The offers that are listed on the T-Mobile website are not part of the Retail Sales Sheet that is sent out every month to T-Mobile Sales Employees and Customer Service Reps. Also, whether or not an offer is matched by a store is dependent on the Regional Manager...not T-Mobile.
If you...like me...have seen the service agreements that come from the T-Mobile website you would know they are not T-Mobile Receipts or Watson Service Agreements. They are the same agreements used by other ...
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Oh wait....that's not true. The offers that are listed on the T-Mobile website are not part of the Retail Sales Sheet that is sent out every month to T-Mobile Sales Employees and Customer Service Reps. Also, whether or not an offer is matched by a store is dependent on the Regional Manager...not T-Mobile.
If you...like me...have seen the service agreements that come from the T-Mobile website you would know they are not T-Mobile Receipts or Watson Service Agreements. They are the same agreements used by other ...
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You said "The reason it is outsourced....much like you MUST know since you are an indirect owner/operator is because it is cheaper. Do you honestly think they pay sales reps what they pay your company? NO. Having a third party run the "sales" portion of the website is much less expensive than paying inhouse sales reps. That's the whole idea behind indirects (in fact that's the only good reason for having them)."
Here I will prove you wrong once again...
Lets say a customer calls in to activate 2 lines of service on a 69.99 FP. I as an indirect delaer will make 740.00 on those two lines before we give a 100 discount per phone. So that brings us to 540.00 net.
So you are telling me it is cheaper for tmobile to pay an indirect dealer l...
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Here I will prove you wrong once again...
Lets say a customer calls in to activate 2 lines of service on a 69.99 FP. I as an indirect delaer will make 740.00 on those two lines before we give a 100 discount per phone. So that brings us to 540.00 net.
So you are telling me it is cheaper for tmobile to pay an indirect dealer l...
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one more thing... why would tmobile outsource it. A 39.99 plan @ 12 months grosses tmobile $479 bucks. So instead of keeping it in house to maximize revenues you are saying they wold just give up $370 of it? That is insane. You are WRONG! PERIOD! END OF DISCUSSION!
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Gentlemen, be nice. T-Mobile.com is NOT run by a 3rd party. They ship from a different warehouse which means they sometimes have phones that customer care and the stores are out of,example being the Sharp TM150 right now...Beleive me. I take about 40 calls a day because people want to cancel service if they we , at customer care, can't match the handset pricing online. Most of the time we can't. Ocassionally we do, based on tenure and frankly, how much money the customer pays in. Unfortunately most corporate stores can't honor those deals, because there is no way to manually override pricing. The phones can be less online because it isn't manned, all automatic and it costs barely anything to run. Indirect dealers often undersell us too, but ...
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collegeville said:
I have only been a Dealer for a year but in that year I have seen T Mobile renewals drop dramatically. Not because they are going to other Carriers but because T Mobile is going directly to my customers with offers we can't match. I think it would be wiser for T Mo to support the dealer network rather than cut our hearts out.
If we were even able to offer loyalty minutes to the subs for renewing with us it might help. We try to support T Mo by not churning the sub and we get kicked in the butt. Also, the T Mo web offers are making the customers think all phones are free. They are destroyng the market.
It's not that T-Mobile is trying to cause you problems or take away your sales...
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That has been tmobiles focus as of quater 1. They wanted us to FOCUS on retnetion. They call it retention rampage. They used to give us an extra 40 bucks ontop of the 115 for an upgrade to get us to do more, but not anymore. They took away the "spiff". So it has killed indirects abality to undercut tmobile's prices on handsets for upgrades.
One more reason I am glad I sold my stores and got the hell out of this business!
=)
One more reason I am glad I sold my stores and got the hell out of this business!
=)
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