Contract extension
I have extended my service with T-mobile last week. I have been with them for only 14 month and had the 49.99 family plan.
I asked for what they had on the website, motorolla v600 for free. And they said no. So I settled for v300 for the price of 129.99. They did give me a discount of $60 and 6th month free.
Now discovered this form, I am wondering if I've silly to have chosen to extend the contract and take the offer. What is the right way to bargain with T-mobile in the future? Thanks.
I asked for what they had on the website, motorolla v600 for free. And they said no. So I settled for v300 for the price of 129.99. They did give me a discount of $60 and 6th month free.
Now discovered this form, I am wondering if I've silly to have chosen to extend the contract and take the offer. What is the right way to bargain with T-mobile in the future? Thanks.
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I don't quite get why you feel silly... are you saying that maybe you should have thrown a tantrum and threatened to leave, and then seen what kind of deal they give you? That's really sad. The fact is, the rate plan that you are on usually doesn't even qualify for the full regular upgrade discount, but they gave it to you anyway, plus even a little better deal. Phones are very expensive, and we try to give you discounts to keep them affordable so you will use our service. Just because we occasionally have to offer some special deal to an irate customer doesn't mean that you have to right to take advantage of us. This goes for everybody: just because you can do it, that doesn't mean that it's an okay thing to do. We work very hard to p...
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yeah thats not a bad deal
usually you have to be on a 69.99 fam plan or higher to receive the max discount.
be happy.
and yes to get the best deals you always have to extend the contract
usually you have to be on a 69.99 fam plan or higher to receive the max discount.
be happy.
and yes to get the best deals you always have to extend the contract
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Renewing a contract is only a good idea when you don't need a new phone.
The reason is that your "renewal" subsidy is significantly smaller then "new customer" subsidy. (and yes the more expensive plans have bigger subsidies)
So you are right to worry. You did overpay. But since you have 1-yr contract there isn't much you can do about it.
Sorry to disappoint you
The reason is that your "renewal" subsidy is significantly smaller then "new customer" subsidy. (and yes the more expensive plans have bigger subsidies)
So you are right to worry. You did overpay. But since you have 1-yr contract there isn't much you can do about it.
Sorry to disappoint you
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That statement is so wrong that I don't even know where to begin. Renewing a contract is a good idea when you DO need a new phone, because that is what will get you a bigger discount. The other times it is good to renew are when you are wanting to take advantage of a newer rate plan promotion. A renewal will be required to get the better deal.
As far as phone pricing goes, the price does NOT go down the higher rate plan you have. Basically, if you are on a single line $39.99 or higher, or a Family Time plan $69.99 or higher, THEN YOU ARE ALREADY QUALIFIED FOR THE MAXIMUM DISCOUNT. That is assuming that it has been eleven months or more since your last discount.
Finally, this person DID NOT overpay! He/she got a great deal on phones A...
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As far as phone pricing goes, the price does NOT go down the higher rate plan you have. Basically, if you are on a single line $39.99 or higher, or a Family Time plan $69.99 or higher, THEN YOU ARE ALREADY QUALIFIED FOR THE MAXIMUM DISCOUNT. That is assuming that it has been eleven months or more since your last discount.
Finally, this person DID NOT overpay! He/she got a great deal on phones A...
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You are absolutely right in only one thing.
I have no knowledge as to how everything works inside. I do know 1st hand about prices local retailers quote. And all of them somehow have a way to get a bigger discount for "NEW" activations.
I have no comment on any specific deal.
But "... something is rotten in a state of Denmark ..."
I have no knowledge as to how everything works inside. I do know 1st hand about prices local retailers quote. And all of them somehow have a way to get a bigger discount for "NEW" activations.
I have no comment on any specific deal.
But "... something is rotten in a state of Denmark ..."
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"... something is rotten in a state of Denmark ..." That is hilarious, though I doubt people will get the UN Joke!
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skcaugusta said:
"... something is rotten in a state of Denmark ..." That is hilarious, though I doubt people will get the UN Joke!
Actually, it's from "Hamlet."
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Aleq said:You notice there's been no reply?skcaugusta said:
"... something is rotten in a state of Denmark ..." That is hilarious, though I doubt people will get the UN Joke!
Actually, it's from "Hamlet."
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muchdrama said:Aleq said:You notice there's been no reply?skcaugusta said:
"... something is rotten in a state of Denmark ..." That is hilarious, though I doubt people will get the UN Joke!
Actually, it's from "Hamlet."
I was trying to stay polite, thanks for jumping in and going for it... 😉
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Sorry to disagree with you, but getting the best possible price on a new phone is not "taking advantage" of anybody. It is called capitalism.
It is T-Mobile's (and the cellphone industry in general's) fault that they offer such rediculously subsidized phones to new customers.
Now, if I call Tmobile and tell them I am going to cancel if they don't comp me a phone, that isn't "taking advantage" of them, it is just the truth. I am offering them the choice of me cancelling, and activating as a new customer, or just giving me the phone for free.
At least in my case, on an account with 5 lines, and average monthly bill of $100+ they did it, but only after an epic amount of hassle.
It is T-Mobile's (and the cellphone industry in general's) fault that they offer such rediculously subsidized phones to new customers.
Now, if I call Tmobile and tell them I am going to cancel if they don't comp me a phone, that isn't "taking advantage" of them, it is just the truth. I am offering them the choice of me cancelling, and activating as a new customer, or just giving me the phone for free.
At least in my case, on an account with 5 lines, and average monthly bill of $100+ they did it, but only after an epic amount of hassle.
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outsideAG said:
Sorry to disagree with you, but getting the best possible price on a new phone is not "taking advantage" of anybody. It is called capitalism.
It is T-Mobile's (and the cellphone industry in general's) fault that they offer such rediculously subsidized phones to new customers.
Now, if I call Tmobile and tell them I am going to cancel if they don't comp me a phone, that isn't "taking advantage" of them, it is just the truth. I am offering them the choice of me cancelling, and activating as a new customer, or just giving me the phone for free.
At least in my case, on an account with 5 lines, and average monthly bill of $100+ they did it, but only after an epic amount of hassle.
Yeah...
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Well, first of all don't feel guilty in the slightest about bargaining with T-Mobile about your phone...it's the name of the game really...
True, any provider that offers a subsidy (discount) on a phone is losing money, period. The contract is necessary for a couple reasons...It ensures the provider is going to not take a loss on it's investment, and it's going to allow that provider a better, and more solid projection on what it can invest in the future because we know who will for certain be there in a years time...it really does benefit the customer, too, even though at times "contract" does sound like a harsh word.
What's important though is consistancy....We know that all new customers are going to have a similar experience...they...
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True, any provider that offers a subsidy (discount) on a phone is losing money, period. The contract is necessary for a couple reasons...It ensures the provider is going to not take a loss on it's investment, and it's going to allow that provider a better, and more solid projection on what it can invest in the future because we know who will for certain be there in a years time...it really does benefit the customer, too, even though at times "contract" does sound like a harsh word.
What's important though is consistancy....We know that all new customers are going to have a similar experience...they...
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As usual I like your response. I think that both sides of this issue are correct. I don't usually try and barter with the customer reps. The only reason I got a discount and a free month the last time I renewed was because a T-Mobile store turned me away from paying full price for an upgrade. The excuse was that the newer phones with all the bells and whistles were for new customers only and that I would have to take a low end phone if I wanted a new one. Since I already had a higher end phone that seemed pointless. So, I called T-Mobile and asked to buy the phone. After they heard what happened, they offered me the deal without. I took it because it makes sense to take it. However, threatening to leave if they don't give me a deal ...
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Part of it is the ability to switch phones, but the other part is the availablity of the phones. GSM being the standard used in Europe seems to cause manuafactures to build more GSM phones than CDMA or iDEN. I say seems, as there is no proof of this. Since I travel so much, it makes sense for me to have the phone that can go with me, like a GSM. My understanding with CDMA is that the RF spreads better giving it a better coverage than GSM. That is at least what the RF engineers tell me. But, I like the standardized concept. It's kind of like VHS and BETA tapes. If you remember that. BETA was better, but VHS was more available and less expensive. I think GSM is going to be the VHS of cell phones personnally.
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Thanks for everybody who replied so far. I appreciate your input.
I felt silly because I didn't threaten to cancel. I didn't call retension directly. I learned from another form that people are getting more than I did. That's why I felt silly.
That being said, I like T-mobile so far. Customer service line is hard to reach now because of the automatic voice recogniation system. But other than that, everything has been all right so far. Better than Cingular.
Is it worth to bargain? Everybody has his/her own opinion. I think so just for the same exact reason , not to be taken advantage of. Yes, if someelse get a better deal than I am, I feel being mis-treated/not taken seriously.
We are indiviual consumers. I know some of ...
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I felt silly because I didn't threaten to cancel. I didn't call retension directly. I learned from another form that people are getting more than I did. That's why I felt silly.
That being said, I like T-mobile so far. Customer service line is hard to reach now because of the automatic voice recogniation system. But other than that, everything has been all right so far. Better than Cingular.
Is it worth to bargain? Everybody has his/her own opinion. I think so just for the same exact reason , not to be taken advantage of. Yes, if someelse get a better deal than I am, I feel being mis-treated/not taken seriously.
We are indiviual consumers. I know some of ...
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Tmobile was losing money in general. They are competing on volume and customer service, not network and call quality.
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Actually call quality/core network is a pretty big focus of ours, and we actually ranked #1 in call quality last year in several markets 🙂
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