Personal Coverage Check
...
I'm a big fan of T-Mobile (who doesn't like great customer service and low prices?!), but sadly I have many customers who look at the personal coverage check map, then they look at Verizon's, or Sprint's, or Cingular's coverage maps, and they want to know why T-Mobile's coverage isn't as good. The truth is that in my area, it is just as good, but the T-Mobile map is accurate and the other ones aren't, so they look better. Such is life, I guess.
...
bizkitsngravy said:
Looks like it was a good idea afterall 🙂
http://www.extremetech.com/article2/0,1558,1774794,0 ... »
I never let anyone tell me otherwise. How can you fault a carrier for being that honest with you up front?
...
I thought this was a cool feature myself. In the South Bay of Los Angeles, this map has proven to be pretty accurate. Much like Manhatten, we have certain buildings that make the map less than accurate at times, but that's not T-Mobile's fault. I like T-Mo, and plan on staying with them. I just want to get a new phone because mine is not so great, but I am still waiting for one that I really want. Last time I upgraded, they came out with a new phone 2 weeks later and I was pretty much stuck. My fault for being impatient. I learned my lesson this time and I am waiting for the phone with bluetooth and an expansion card. A megapixal phone would be nice, but it isn't a pre-req. After all, it's a phone not a mutli media center.
...
Even though this feature can be a double edge sword it does show that T-Mobile has a more independent strategy as opposed to the cat and mouse games of past or other carriers. Sometimes I will show a customer out map and they will act as though are coverage is far inferior. It is tough to overcome but in some cases I show them with an orange crayon how easy it is for other carriers to make thier map. Ours is engineering based and not color anything that counts. Some customers are excited once they realize they can make thier own coverage maps too. I am really proud of T-Mobile and many people do not see that this is the calm before the store. T-Mobile has huge plans and we've seen nothing yet.
...
I think its sort of a 'sleeper.' Right now people are so used to carriers padding their coverage maps, that they assume that T-Mobile must be doing the same and has really poor coverage. Once the word gets around that T-Mobile is just being honest (an original concept among wireless providers), then the personal check will really pay off.
...
Personally, as a company rep I love the no BS policy TMo uses. It's right across the board to be upfront and this goes right along with my own personal philosophy. I've worked for several different companies doing inbound customer service and TMo is the first one that doesn't have the endless "this is the lie you tell the customer" memos. I don't like feeling skanky and grubby when I leave work--I like TMobile a lot! 😁
...
Exactly! I work for a semi-exclusive master dealer for T-Mobile. We have in the past offered other carriers (and may offer Cingular soon), but I like selling T-Mobile the best out of all of the services/carriers that we offer because I know my customers are going to get great customer service and because I am not pressured to lie to my customers (something that I just will not do, by the way). The personal coverage check is great for that though, because if it shows that a customer has service, its very unusual for them to not have service (in fact we get coverage in a lot of areas around here that are not shown on the coverage map).
...
It's like the difference between GM and Ford. Ford overestimates the horsepower of its cars, so everybody is always disappointed and feels cheated when they test them out. GM underrates the horsepower, so their customers feel like Joe Swingmeat when they get up on a dyno and it comes out higher than the reported HP estimate. Downplaying is the greatest form of bragging there is... It's a lot like lying by telling the exact, complete truth in such a way that your listener is convinced you're lying... 😎
...
Aleq said:Nooooooooooooo! You're not a GM person are you?
It's like the difference between GM and Ford. Ford overestimates the horsepower of its cars, so everybody is always disappointed and feels cheated when they test them out. GM underrates the horsepower, so their customers feel like Joe Swingmeat when they get up on a dyno and it comes out higher than the reported HP estimate. Downplaying is the greatest form of bragging there is... It's a lot like lying by telling the exact, complete truth in such a way that your listener is convinced you're lying... 😎
...
muchdrama said:Aleq said:Nooooooooooooo! You're not a GM person are you?
It's like the difference between GM and Ford. Ford overestimates the horsepower of its cars, so everybody is always disappointed and feels cheated when they test them out. GM underrates the horsepower, so their customers feel like Joe Swingmeat when they get up on a dyno and it comes out higher than the reported HP estimate. Downplaying is the greatest form of bragging there is... It's a lot like lying by telling the exact, complete truth in such a way that your listener is convinced you're lying... 😎
You darn betcha! Of domestic cars, I'll take GM by preference, then maybe some of the Mopar pro...
(continues)
...
Aleq said:...muchdrama said:Aleq said:Nooooooooooooo! You're not a GM person are you?
It's like the difference between GM and Ford. Ford overestimates the horsepower of its cars, so everybody is always disappointed and feels cheated when they test them out. GM underrates the horsepower, so their customers feel like Joe Swingmeat when they get up on a dyno and it comes out higher than the reported HP estimate. Downplaying is the greatest form of bragging there is... It's a lot like lying by telling the exact, complete truth in such a way that your listener is convinced you're lying... 😎
You darn betcha! Of domestic cars, I'll take GM by preference, t
(continues)
...
I think that tells me more about Consumer Reports that Mercedes. Actually, the whole idea of Consumer Reports cracks me up - it works for service industry, but do most people really understand what makes a good car (on a technical level)? There basing there responses almost entirely on their feelings. I think it encourages a sort of a 'lemming' effect.
...
I'll take my cars in two flavors: New = Ford over Chevy... Vintage = Chevy over Ford. I have a 04 Mercury Marauder that I absolutely love gut my real baby is a blown Chevy Nova fastback. Now thats a musclecar 😁
...
I still have my reserves about american made cars I hate to say...My last 3 cars have been mazdas...guess I like to zoom zoom! lol...We have a VW jetta TDI too, it's ok I like my mazda better, but it gets like 50mpg!
My real baby only has 2 wheels though HD Sportster XLH Custom grrr!
My real baby only has 2 wheels though HD Sportster XLH Custom grrr!
...
bizkitsngravy said:You should have your reservations...American cars are engineered and built for ****. But on the other hand, domestic manufacturers put a lot of love and care into their truck lines. They know where their bread is buttered.
I still have my reserves about american made cars I hate to say...My last 3 cars have been mazdas...guess I like to zoom zoom! lol...We have a VW jetta TDI too, it's ok I like my mazda better, but it gets like 50mpg!
My real baby only has 2 wheels though HD Sportster XLH Custom grrr!
...
lexical said:Lex, you and me need to go to the track.
I'll take my cars in two flavors: New = Ford over Chevy... Vintage = Chevy over Ford. I have a 04 Mercury Marauder that I absolutely love gut my real baby is a blown Chevy Nova fastback. Now thats a musclecar 😁
...
muchdrama said:lexical said:Lex, you and me need to go to the track.
I'll take my cars in two flavors: New = Ford over Chevy... Vintage = Chevy over Ford. I have a 04 Mercury Marauder that I absolutely love gut my real baby is a blown Chevy Nova fastback. Now thats a musclecar 😁
Both of you need to go test drive a new GTO, followed by (if you can find one at a dealer) a Cadillac CTS with the LS6 engine option. 😳 Either one of these will put a happy-ass idiot smile on your face and make you forget the whole F-word concept. GM has some cars out that administer brisk spankings to the domestic competition without even trying...
...
Aleq said:...muchdrama said:lexical said:Lex, you and me need to go to the track.
I'll take my cars in two flavors: New = Ford over Chevy... Vintage = Chevy over Ford. I have a 04 Mercury Marauder that I absolutely love gut my real baby is a blown Chevy Nova fastback. Now thats a musclecar 😁
Both of you need to go test drive a new GTO, followed by (if you can find one at a dealer) a Cadillac CTS with the LS6 engine option. 😳 Either one of these will put a happy-ass idiot smile on your face and make you forget the whole F-word concept. GM has some cars out that administer brisk spankings to the domestic competition without even trying...
(continues)
...
elihuspeaks said:Actually, I'm referring to the Consumer Reports lab rats testing Mercedes cars and SUVs.
I think that tells me more about Consumer Reports that Mercedes. Actually, the whole idea of Consumer Reports cracks me up - it works for service industry, but do most people really understand what makes a good car (on a technical level)? There basing there responses almost entirely on their feelings. I think it encourages a sort of a 'lemming' effect.
...
