Ways the customer can improve their customer service experience
I have been a COR for nearly 2 years and I will be the first one to tell you, Cingular's policies arent always the most customer friendly. But I have some ways that you as the customer can make your customer service experience with cingular (or any other retailer for that matter) more efficient.
- Don't try to handle customer service issues in the store, call customer serivce, thats what its there for. Honestly I have to call customer service everyday for people and I never have to wait on hold for more than 5 minutes and I call the same number you do.
- When you get a rep on the phone, or in the store. GET TO THE POINT! We dont need to know your life story, we just need to know whats going on.
- Don't make a mountain out of a m...
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- Don't try to handle customer service issues in the store, call customer serivce, thats what its there for. Honestly I have to call customer service everyday for people and I never have to wait on hold for more than 5 minutes and I call the same number you do.
- When you get a rep on the phone, or in the store. GET TO THE POINT! We dont need to know your life story, we just need to know whats going on.
- Don't make a mountain out of a m...
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why should the customer have to change to make it easier on the rep? I think you dont understand how this works. let me try to explain it.
Customer pays Cingular.
Because of the above, Cingular has business
Because cingular has business you have a job
Because you have a job, cingular pays you.
why would the customer need to change anything, you are paid to assist the customer and the fact that you honestly wrote all this about be nice to your rep and they will be nice to you is only evidence as to why cingular does so terrible in customer satisfaction, customer service, and churn every year.
Customer pays Cingular.
Because of the above, Cingular has business
Because cingular has business you have a job
Because you have a job, cingular pays you.
why would the customer need to change anything, you are paid to assist the customer and the fact that you honestly wrote all this about be nice to your rep and they will be nice to you is only evidence as to why cingular does so terrible in customer satisfaction, customer service, and churn every year.
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MidnightDT said:
why should the customer have to change to make it easier on the rep? I think you dont understand how this works. let me try to explain it.
Customer pays Cingular.
Because of the above, Cingular has business
Because cingular has business you have a job
Because you have a job, cingular pays you.
why would the customer need to change anything, you are paid to assist the customer and the fact that you honestly wrote all this about be nice to your rep and they will be nice to you is only evidence as to why cingular does so terrible in customer satisfaction, customer service, and churn every year.
I'm just saying that you will get more out of your customer service experience if you fo...
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Paid to assist the customer according to policies and procedures, yes, paid to be abused, no. Most people in general tend to forget to treat others as you wish to be treated. I can understand a customer being upset at being billed incorrectly or having equipment issues. My company screws up something for you, by all means be upset. I will do everything I am allowed by policy to take care of you. Get nasty towards me and I will get nasty with you.
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You dont have to follow my tips, but I guarantee that your rep will go the extra mile for you if you treat him/her with respect.
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"paid to assist the customer according to policies and procedures..."
this is a big crock of $*!%.
your policies SUCK and it is IMPOSSIBLE to get what you deserve as a paying customer. i myself have had SEVERAL run-ins with you reps. trying EVERYTHING...be nice...no results. be mean...no results. where did this get me? STILL NOWHERE! it's nothing against you, but i'm sure most of your problems with people screaming at you has to do with the company SUCKING itself.
i miss at&t deeply...they were always helpful and extremely nice! i NEVER had an issue with them that couldn't be solved, let alone have a rep tell me that they couldn't help me and that i was wasting my time!!
if you're wondering why i have so much animosity for cingulas...
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this is a big crock of $*!%.
your policies SUCK and it is IMPOSSIBLE to get what you deserve as a paying customer. i myself have had SEVERAL run-ins with you reps. trying EVERYTHING...be nice...no results. be mean...no results. where did this get me? STILL NOWHERE! it's nothing against you, but i'm sure most of your problems with people screaming at you has to do with the company SUCKING itself.
i miss at&t deeply...they were always helpful and extremely nice! i NEVER had an issue with them that couldn't be solved, let alone have a rep tell me that they couldn't help me and that i was wasting my time!!
if you're wondering why i have so much animosity for cingulas...
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LiLise22 said:...
"paid to assist the customer according to policies and procedures..."
this is a big crock of $*!%.
your policies SUCK and it is IMPOSSIBLE to get what you deserve as a paying customer. i myself have had SEVERAL run-ins with you reps. trying EVERYTHING...be nice...no results. be mean...no results. where did this get me? STILL NOWHERE! it's nothing against you, but i'm sure most of your problems with people screaming at you has to do with the company SUCKING itself.
i miss at&t deeply...they were always helpful and extremely nice! i NEVER had an issue with them that couldn't be solved, let alone have a rep tell me that they couldn't help me and that i was wasting my time!!
if you're wondering why i
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Well guess what, at&t is coming back... as early as the end of this year! Yay!!!
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in name only, the same yahoos running cingular will be running at&t wirless. so they get to spend millions more dollars on rebranding and pass the expenses on to their customers.
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mamosley said:
in name only, the same yahoos running cingular will be running at&t wirless. so they get to spend millions more dollars on rebranding and pass the expenses on to their customers.
Man what expenses? The cost of the plans are the same as other companies.If you don't like it then leave if you don't want to be with Cingular.No one put a gun to your head to be here.
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no, the company before was AT&T Wireless not at&t
and yes, there is a difference
and yes, there is a difference
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find a new provider. cingular is ranked last in customer service. the majority of customer think they deserve to be compensated for every last little thing. guess what, cingular is a for profit company. if they errored, they do fix it. i agree, the majority of the policies and the tools reps have to assist customers sux. i bought a p.o.s lg phone, the phone suxed, i didnt yell at the rep on the phone when I was getting the return authorized. switched to tmobile, bought a phone at retail price, got it unlocked, phone had issues, got it replaced under warranty, their reps tell me I cant get another unlock code for atleast 90 days because I have only one phone on my account, even though I want the code for a phone I paid full retail price for n...
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I actaully don't mind Cingular's service at all, it tends to work in places (that I am often at) that other services do not work in. But the custeromer service is soooooo frustrating. I get pretty pissed off at some of the stupid things that Cingular has done with my bill, and the amount of time I spend trying to fix it. I generally try to be polite still, but I have found that politness does not fix stupidity and/or general incompetence, which frankly, most of the phone reps seem to have. It has been better the last few times I called, but I generally just try not to call as much. So it has been relatively honky dory.
Though I got charged for a few months of insurance on lines on which I never asked it for (and Cingular wouldn't r...
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Though I got charged for a few months of insurance on lines on which I never asked it for (and Cingular wouldn't r...
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I was getting 750 minutes for 39.99 with ATTWS. Now I have to pay 59.99 to get 900 on the Cingular side. But you know what? 20 dollars more a month is pocket change for any of you on this website, and godammit, go look at every other damn wireless carrier. You end up paying the same amount! GET OVER IT.
I have better service since the switch over, better phones, and better customer service. I know the buyout doesn't seem fair to a lot of people. We can't put your ATTWS accounts into new Cingular phones, because we won't be dealing with the BS that comes with it. You'll get more droppped calls, and worse service than if you switched to a Cingular SIM. And I am sick and tired of customers coming in talking sh*t to me about Cingular...
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I have better service since the switch over, better phones, and better customer service. I know the buyout doesn't seem fair to a lot of people. We can't put your ATTWS accounts into new Cingular phones, because we won't be dealing with the BS that comes with it. You'll get more droppped calls, and worse service than if you switched to a Cingular SIM. And I am sick and tired of customers coming in talking sh*t to me about Cingular...
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Just go to t-mobile. they will be nice, and help you out, and when they cant fix your problem 99% of the time. You will get lotsa bonus minutes.
#1 understand that the device in your hand is not a land line. its not going to have 100% coverage.
#2 you are holding an electronic device, **** happens.
#3 relize where you are going and who you are talking to in store may be retarded them selves, and have no clue. GO SOME WHERE ELSE.
#1 understand that the device in your hand is not a land line. its not going to have 100% coverage.
#2 you are holding an electronic device, **** happens.
#3 relize where you are going and who you are talking to in store may be retarded them selves, and have no clue. GO SOME WHERE ELSE.
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perhaps noone has ever told you this but the guy on the other side of the table is human too
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sangyup81 said:
perhaps noone has ever told you this but the guy on the other side of the table is human too
Amen
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I swear I am not making this up- my co-worker was once getting screamed at by a customer for about 45 straight seconds, and at the end of it he said, and I quote, "Sir, you are aware that I am also a human being, right?"
On the one hand, yes, we have jobs because Cingular has customers, but please bear in mind that we are not the ones that make the policies. The bottom line is that we simply don't have the power to restructure the company or change its policies to make you happy.
It's not like the original poster was suggesting that you have to work with us or we won't help you. In all honesty, if there's something we can do within our limited power, most of us would be happy to help if for no other reason than to shut you up. If,...
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On the one hand, yes, we have jobs because Cingular has customers, but please bear in mind that we are not the ones that make the policies. The bottom line is that we simply don't have the power to restructure the company or change its policies to make you happy.
It's not like the original poster was suggesting that you have to work with us or we won't help you. In all honesty, if there's something we can do within our limited power, most of us would be happy to help if for no other reason than to shut you up. If,...
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