Any Cingular specific questions?
How many cingular employees are left handed?
now if only you had 3 eyes and a red mole on your left shoulder, then you would be the crux of my secret plan to take over saturn. 😲
- Will there ever be discounts for media packages on family plans or multiple phones? (Example: Sprint, Vision is $15 on the primary (unlimited internet, unlimited mms, 100 sms, $5 credit towards downloads), then only $5 on each secondary line if you want).
- Will they ever get rid of the "upgrade fee", sort of how nobody else seems to charge activation again for an upgrade.
The Charlotte NC stores are ill staffed with untrained employees, what few phones they display do not work and the prices are outrageous.
To make matters worse Cingular customer service is probably amongst the worst I have ever dealt with across the board. (When the stores here were of absolutely no help we called customer care.)
I don't mean to bash your company, but when new prospects walk into your store to become customers, GREET THEM PROMPTLY, answer their questions, Acknowledge their presence.
Thank you.
You'd be amazed at the efforts Cingular puts to relay information to employees... Some employees just don't read the information... For whatever reasons.
Sad to say but the best way I have found by working here to resolve issues is to deal with appropriate departments... If it's technical, deal with tech and don't involve customer care until the technical issue resolved.
If it's billing talk to customer service... Retail reps really only sell phones. Some know quite a bit... Most are only required to sell phones.
xoxo
jramossteel said:
there was an issue with the 64k cards in the 1100 they should only be using 32k cards... That is there issue probably.
the 64k sim card problem was something different - on 1100's with old software, if you put a 64k sim in, it would constantly reboot every 10 seconds.