F ATT
Having said that, I do agree with you. As someone who speaks to care and XBM on a regular basis having an additional language barrier would be a pain in the a$$. I know I have talked to some reps in XBM who are in the phillipines and its a real pain when I tell them my name is john smith and they ask me how to spell it.
There are plenty of large companies turning huge profits that don't outsource. You don't have to outsource to survive and thrive. It is a cheap cop-out.
IrishCarBomb said:
Actually, the #1 responsibility of a corporation is to ensure long term success while being ethical in it's practices. Part of long term survival is having enough customers able to buy your services, and part of that is not sending all of your profits overseas, thus removing money from your home market.
DA Komrad!! We must protect the Motherland!!
BTW, how is outsourcing "sending profits overseas"?
http://en.wikipedia.org/wiki/Gross_profit »
As well, Sigma, profits are not paid to stock holders in larger share prices. They are paid in the way of paying each share holder X amount for each stock they hold... as well not all stock certificates are created equal either, but that is getting ove...
(continues)
I work as an outsourced customer service rep right here in the United States...
We live in a world we're lawyers, insurance companies, and greedy stockholders rule the world! And customers are nobody.
I'm far, far from old, but I like the way REAL customer service was back in the 20s & 30s, businesses didn't spit the word policy this & policy that, back then the phrase was, "Yes Sir, what can we do for you.", or "How can we make this right"
There used to be a day that customers were King, not stockholders, lawyers, and insurance companies.
Seeing the word "shareholder" in your post really brought out the ranting in me!. . .
WonkotheSane said:
If you want to know why companies are willing to deal the expenses of outsourcing overseas (wages are a tiny part of the cost), ask the idiots who run the unions why the insist on pricing their labor out of the market.
Not to mention the tax breaks most get for outsourcing.
Let's talk about USA support and where your dollar actually goes. AT&T is a wholly owned USA company. Every cent you spend with AT&T stays with this 100% owned US company.
VZW and T-mo CANNOT make the same claim as they have oversees ownership.
Now I'm not even saying that I'm pleased the call center I work for is opening up oversea's centers.. (Just hope we're not next!) they have had centers in canada for awhile, and the US centers are still thriving.
The point is that there is no partnership. The house that Ed build is wholly owned unlike Verizon Wireless and T-Mobile.
and yes - I get it. companies outsource. But AT&T is bringing many jobs that were previously outsourced back to the states.
(Our call center is named StarTek)