seriously what is going on here? has anyone else gotten that retarded "Quality" training when we are getting berraded ( sp) for transfers? and short calls? im sorry its not my fault that some spanish guy is SO DUMB he cannot press the number 3. it should hardly count against my workmanship b/c i have to transfer stupid spanish guy. i work in digital and during this training we were told that all the dumb cust who cannot function through the IVR are routed to us. so therefore we have to pick up the slack of a S*itty automated system. so now b/c cingular cannot use a "press 1 for att, press 2 for cingular" IVR, MY stats go down. thanks that makes sence. Then also when we get gsm cust we are supposed to ask them if there is anything i can help ...
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Have you ever been on the job, just hanging out or doing whatever, and a song just pops in your head? no i'm not talking about just any song, i'm talking about a song from WAY back! ie: the other day i was taking a call and i got the theme from GummieBears stuck in my head; I havn't watched Gummiebears in 12 years and its all of a sudden its there! But its not alone, then i get the theme for the Snoorks and then the Smurfs! It was driving me crazy my Childhood Saturday morning viewing block was flashing in my mind! has this ever happened to anybody else?

👿
So, Mr. Customer calls in. He had been to 2G previously, then to cingular, then to another dept. in orange, then back to us. He had an issue with an account that went to collections 8 YEARS AGO!!! He could not start a new account with this black mark, but he claimed (don't they always 🙄 ) that he paid it, years ago. Off I go to the orange side, to get some information on this issue (Mr. Customer was not articulate; him talking = me confused). I told him I would work to resolve this issue as soon as possible (That's right. I said it). The orange rep was very helpful: he contacted Accounts Receivable and they confirmed the balance owed, along with collection agency contact number. Now, after all this cooperation and well wishing,...
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Ever wonder what exactly those charges under "Taxes, Fees and Surcharges" on your cell phone bill actually are? Because this charge can amount to 10% or more of your cell phone bill, it's important to try to understand exactly what your are getting charged for. Since cell phone taxes, fees and surcharges vary by cellular service provider and by state, it's hard to get an actual number on these charges. You can, however, use our tax rates and definitions below as your tax and surcharge guide to estimate your taxes and fees.

Cell Phone Taxes
Sales Tax - Sales tax rates will apply for every state that charges for a sales tax. These charges can be levied against recurring monthly charges, local usage, toll usage, or roaming usage. If your st...
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😈 😈 😈 😈
Wow ... Wowewowwowwow
I just had my first call of the day ... cust got her new phone, charged it up, DOESNT WORK .... well ma'am, did you have it activated yet? NOPE! well lets do that .... Nokia 3560, should take about 2 minutes ..... NOPE!!! had to repeat EVERYTHING 4 times before she caught on ..... so we get it programmed and she asked .... now how come I didnt get my ear bud? I ask ... did you order one? NOPE!! WELL!!!!! I'm pretty sure you have to ask for it to be ordered for you .... she asks if she can get one at an AT&T store, I tell her yes you can ... she asks for a location so I look one up, and she asks .... what store is this???? OMG!!! Ma'am ... I'm pretty sure its an AT&T store LI...
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This is Big Daddy and I am leaving the call center world once and for all tomorrow, I would like to thank muchdrama, nextel18 and all the other morons for giving me so much humor these past 3 yrs, yall take care and God Bless. That even includes you Mr. Brome who thought he could shut me out...Peace...catch ya on the flipside...

I know I am. This place is getting the best of me after 2 years, i'm just tired of all the crap.

Woohoo! Only 5 more days to go before I'm gone...its been an "absolutely fantastic" 3 months...but its time to get another job that doesn't kill brain cells as fast as this place. The previously mentioned "gopher syndrome" is in full effect and i can't stand just looking anymore, so I'm off to Lake Louise for some disease. Anyone else here work "just north of Seattle"?

So how about that nokia 6620...

People, this is BIG news for anyone who pays for wireless service! This has been going on for who knows how long, but the general public must know! If you are a wireless customer and you are reading this, please spread the word immediately:

YOU ARE CHARGED TAXES ON YOUR BILL, IN ADDITION TO WIRELESS SERVICE CHARGES

Thats right folks, if you sign up for a 39.99 rate plan, you dont actually pay 39.99. Thanks to sneaky little hidden charges like "911 Service Fee" "State Municipal Telecommunications Tax" and the infamous "Federal Excise Tax" and "Federal Universal Service Charge" you may be paying up to $12.50 more a month, skyrocketing your bill to 52.49 or more a month!

If you're like me, you're probabl...
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I've said it before and I'll say it again. I hate ignorant customers, especially when they desire to stay ignorant. 😡
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So the rep calls me and informs me the customer is escalating for multiple reasons. The first is that she (the rep) has been telling ms. brown her account is cancelled because siebel shows the account status as cancelled. What she neglected to notice is that the cancellation was voluntary because she migrated to 2g. The other reason for the escalation was because the customer's phone had liquid damage. I asked what happened and she said, "The child took the phone in his mouth." I asked if she meant he chewed on the phone and she said, "No, he took it in the mouth." I asked her to repeat that to be sure I heard it right and sure enough she said "he took it in the mouth." That's when my composure started to break. After about the tenth time sh...
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Calls are dead here(at least in my que)-wanna talk? 🙂

SST IS REALLY STARTING TO P!SS ME OFF!!!! THEY GOT ENOUGH NERVE TO CALL US TO TROUBLESHOOT CUSTOMERS PHONE WHEN THE HAVE ACCESS TO DO IT THEMSELVES!!!! I HAD A CALL COME IN FROM SST ABOUT A CUSTOMERS BILL AND THE BALANCE FOWARD AND WANTED ME TO EXPLAIN IT WHEN I TOLD THEM THEY COULD EXPLAIN IT THEY ASKED ME TO HOLD, NEXT THING I KNOW THE CUSTOMER IS ON THE PHONE !!!!! 👿 SO I GOT HER AWID AND GAVE HER FEEDBACK. THEY ARE SUCH MORONS, THEY DON'T KNOW ANYTHING. I WOULD TAKE QUE ANYDAY RATHER THEN TAKE A CALL FROM SST!!!!

GAH!!! I can't stand it when i get a call and it's a customer saying, "ummm...I was talking to this other rep and he put me on hold for a while and...now I'm talking to you. Can you send me back to the other rep?"
I mean, how hard is it to tell the customer that you can't help them (or don't want to) and that you're gonna transfer them. ARRGHHH!

I've been noticing more and more babes working at my centre, what about you guys? All the university girls are getting summer jobs.

Hey...just wondering about the ATT/Rogers/Fido agreement, and some info in general. I've been looking at the nokia 6620 from rogers, but their data plans(and every other wireless carrier in Canada) are horrible...until i found Fido. They seem to have an unlimited plan for about 50 bucks. Anyone have any experience with fido? Are the data charges while roaming harsh? Also, why is Canada so far behind in wireless technology?

do you think i would get fired if all i did was read my dead air on every call??

cingulars calling plans are so much more different then ours, customers have to PAY for early evenings and if they go on a shared plan then the only way they get their additional lines for $10 is if they are on $69.99 and higher, guess cingular is trying to get back all of the money they paid to aquire AT&T wireless in the first place.

Anyone else in the Red Deer call center?? I am, and this job blows, I can't wait to move to BC in 2 months!! 😁 😁 😁 😁 😁

Have you ever offered to do something for someone you know you shouldn't be doing? If so, has that person ever backed out at the last minute, leaving you dangling above the feeding frenzy below? I'm sorry that was random, just wondering.

By the way, wireless service, rollover minutes, signal strength, rate plans, Motorola.