OMG HELP! Verizon cheated me outta my weekend minutes!
tell me y last night i had an 11 hour phone call with my boyfriend only to call #bal to find out they counted allll those minutes as peak??!?!? i know for sure that they did because i called #bal yesterday afternoon and they amount of peak minutes used on my line was WAY less than it is now.... about 700 minutes less. what should i do? anyone else ever have this problem? im like having flashbacks to when Verizon was GTEweireless, always screwing up peoples bills...... 😕
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What time did your call begin? If your NW start at 9pm and your call began before 9pm the minutes are considered peak minutes. NW are only good towards calls that start after the NW time begins.
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If I am not mistaken, minutes are calculated at the time they are used, no carry overs, one way or the other. Start a call at 855pm, go to 905 pm, 5 minutes at pk, 5 at night.... In the old days if you got started just before 6am, for example, you;d get all nights. This hasn't been my experience,
So, I would suggest to the gal who had a long call to check her minutes again. They should be split.
So, I would suggest to the gal who had a long call to check her minutes again. They should be split.
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Sorry to tell you but if you start your call at 8:55pm and talk till 9:05pm you are getting all ten min taken out of your anytime minutes. To use your nw minutes the call has to be started at 9:01pm or after to count.
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Cellular Dude said:
What time did your call begin? If your NW start at 9pm and your call began before 9pm the minutes are considered peak minutes. NW are only good towards calls that start after the NW time begins.
Where do you get your information? You are so wrong. VZW does not charge for calls placed before 9pm. The billing system recognizes the time and charges correctly. Cingular charges for calls placed before 9pm because their billing system can not recognize the change. If you don't know what you're talking about, then don't talk.
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NOt true the billing system recognizes as of 9:01pm it will count the call from that point as off peak. 😎
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to vzw reps on here. what is span rate do. that is what my bills show when i go from a peak call into a off peak time. 8:55 pm to 9:23 pm monday thru friday.
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Good call. That is what all of the reps on here are trying to convey. A span rate call is "spans" the "rate" periods. If you begin a call at 8:56pm and end it at 9:05pm, it is a "span rate" call in that you will be billed 5 peak minutes (from 8:56pm - 9:00pm) and 5 offpeak minutes (from 9:01pm - 9:05pm) for the call. It will not bill the entire call as peak. I almost forgot that it is on the bill.
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When did you start the phone call? If I started at 8:59, then the whole conversation is billed as peak. The billing system logs the conversation on the first minute billed; it doesn't automatically switch at 9.
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Yeah, I found that out when I was on the phone with a customer service rep who was really happy to be giving me the information instead of the gnarling beast that had been a VZW customer mere seconds before.
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The more likely scenario is that she lives in Bumfu*k, Nebraska, and is in the extended network, thus #MIN is behind.
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11 hours is pretty close to 700 minutes. I'd be willing to bet she just started the call too early.
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umm first of all i am a guy, and i started the call @ midnight and ended @ 11am... am the costumer service rep i called said that there is in fact a switch that happens even if i did initiated that call before 9pm....
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People also need to keep in mind that the #BAL can be up to 48 hrs. off.... Verizon is not cheating people out of your weekend minutes an if you think they are look at your bill it will lay everything out.
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Haha His user info says he knows everything about Vzw, guess you should know how to fix this problem then!
https://www.phonescoop.com/account/user.php?id=40266 ... »
https://www.phonescoop.com/account/user.php?id=40266 ... »
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There's no switch that occurs automatically at 9. If you start a call before 9, it will bill you as a peak call.
But if you initiated the call after 9, then the only reasonable assumption for a charge would be that you're on an older plan with like 1000 night and weekend minutes or something. If this isn't the case, I'd call them up and ask them where the airtime went. They should be able to pull the records of where the calls occurred and what numbers were dialed etc.
But if you initiated the call after 9, then the only reasonable assumption for a charge would be that you're on an older plan with like 1000 night and weekend minutes or something. If this isn't the case, I'd call them up and ask them where the airtime went. They should be able to pull the records of where the calls occurred and what numbers were dialed etc.
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Yes we do have a switch in effect for peak to off peak conversion. What probably has happend is the night and weekend promotion was removed from there account. #Min also is a good faith estimate. I wouldn't truly worry til the bill comes out, wrong. 😉
Believe me we are not in the business of screwing people and I know that you may find this hard to believe.
You may want to call up to cust serv. and verify if nights and weekends is still active as a promotion on your account. Then dispute it, if the bill comes in wrong. 😁
Believe me we are not in the business of screwing people and I know that you may find this hard to believe.
You may want to call up to cust serv. and verify if nights and weekends is still active as a promotion on your account. Then dispute it, if the bill comes in wrong. 😁
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lol - i hope spum got his facts straight.. people are so confused sometimes, now i know why they get MORE confused I'll back it up again.
say ya start a call on Thursday at 8:57PM and End the call 9:10PM it will be billed as follows
8:57PM - 9:01PM, peak
9:01PM - 9:10PM, off peak
WOW - So simple
say ya start a call on Thursday at 8:57PM and End the call 9:10PM it will be billed as follows
8:57PM - 9:01PM, peak
9:01PM - 9:10PM, off peak
WOW - So simple
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Document the heck out of this, whomever you speak to, etc... Doubt this is an intentional cheating, likely just a billing system glitch - getting it fixed may be a whole 'nother matter. Weird billing snafus happen with some portions of VZW, need to keep it documented to push the bureaucracy on along...
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spum said:
When did you start the phone call? If I started at 8:59, then the whole conversation is billed as peak. The billing system logs the conversation on the first minute billed; it doesn't automatically switch at 9.
WRONG! WRONG! WRONG!
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No, it isn't. I've had to deal with numerous customers with this same problem. I called Verizon (I work for an independent dealer) a few times and got the same response every time.
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Maybe you should work for the company itself then! You'd make a lot more money 🙂
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Sounds like you need to get a better understanding of your rate plan. Calls are billed based on the time the calls is placed. Since an 11 hour call (11 HOURS? ARE YOU NUTS?) must have started before or after peak time, it is likely you started before 9 PM.
Verizon didn't cheat you out of anything.
Verizon didn't cheat you out of anything.
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11 hours. since NW time is only a period of 9 hours, you have at minimum 2 hours of peak time. if that call was initiated before 9:01 all of that was billed.
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here in ohio. i have started calls at 8:55 pm and went to 9:30 or so and only had first 6 minutes did as peak and rest as off peak/night and weekends. maybe your billing system is different were you are at.
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mitchell1 said:
here in ohio. i have started calls at 8:55 pm and went to 9:30 or so and only had first 6 minutes did as peak and rest as off peak/night and weekends. maybe your billing system is different were you are at.
This is right. The other people in this thread have no clue what they are talking about. Cingular is the company that does that, not VZW.
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You seem to consistently be wrong on many items. Verizon does do this amd so do many other carriers. It may be limited to certain states (i.e. some state law may prohibit this type of billing) but to say ONLY Cingular does it is incorrect.
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I can vouch for EVERY western state only billing for peak minutes used durring peak times. I have read over 12,000 bills and nobody gets charged the way you are describing.
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man, my verizon indirect-rep (you know the guy that trains the indirect agents from verizon corporate office) told me that it's from the time the call is initiated, as did the reps at the corporate store down the road. they must all be misinformed about their jobs 🙄
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same here 😕 i might slap dat bitch if i find she was jolting me. 😛
🤣 j/k
🤣 j/k
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😲 I suggest you do it off of company time that way you can keep your job, lol.
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Here I'll go out on the limb and vouch for all billing systems and regions(Northeast, South, West, Midwest). I deal with these accounts everyday. System is capable of converting for billing between peak and non peak for one call.
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texaswireless said:
You seem to consistently be wrong on many items. Verizon does do this amd so do many other carriers. It may be limited to certain states (i.e. some state law may prohibit this type of billing) but to say ONLY Cingular does it is incorrect.
Actually. I am consistently right and you're consistently an idiot. Cingular does charge by the time of the class and VZW does not. Save it, you have no clue what you're talking about it.
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Hmmm, well, I worked for one of the largest Verizon agents before I opened my own Cingular store. I am not here to convince you, but to offer info to others. You don't want it, fine. I've been in the industry for longer than you have been popping pimples.
You are right, I have no ground to stand on at all. And the same with ALL these other folks who say the same thing.
Must be nice being right ALL the time.
You are right, I have no ground to stand on at all. And the same with ALL these other folks who say the same thing.
Must be nice being right ALL the time.
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texaswireless said:
Hmmm, well, I worked for one of the largest Verizon agents before I opened my own Cingular store. I am not here to convince you, but to offer info to others. You don't want it, fine. I've been in the industry for longer than you have been popping pimples.
You are right, I have no ground to stand on at all. And the same with ALL these other folks who say the same thing.
Must be nice being right ALL the time.
It is nice to be right ALL the time. I'll say it again. VZW does NOT charge for any minutes past 9pm and Cingular DOES charge for calls PLACED before 9pm.
I have no problem with being wrong or corrected - but I know without a doubt that I am right. I challenge you to pr...
(continues)
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You and your absolutes.
Ever consider that it is a state to state thing, as I commented?
Are you privy to Verizon's policies in EVERY state?
And why don't you prove yourself right. If it is so absolute it must be in writing. I don't have current access to Verizon items. Give us a link, scan a contract, whatever.
Ever consider that it is a state to state thing, as I commented?
Are you privy to Verizon's policies in EVERY state?
And why don't you prove yourself right. If it is so absolute it must be in writing. I don't have current access to Verizon items. Give us a link, scan a contract, whatever.
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texaswireless said:
You and your absolutes.
Ever consider that it is a state to state thing, as I commented?
Are you privy to Verizon's policies in EVERY state?
And why don't you prove yourself right. If it is so absolute it must be in writing. I don't have current access to Verizon items. Give us a link, scan a contract, whatever.
You can see this on any bill. Look at the call detail and you'll see where it switches from Peak to Offpeak. Give it up, you're wrong. I don't know why you got to be such a douche and argue with me on every damn thing.
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Then it should be easy for you to find that in the terms and conditions.
Right back at you!
Right back at you!
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umm actually i did beezy, you should check out the messages under the "(more replies...)" sign becuase there r hella more posts in there, including one from me.
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What was the reason? Did we ever find out, or do we need to keep comparing the size of our roosters?
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The Vision billing system, which is a majority of the country at this point, and growing, bills the minutes for the time they occur. So if your call starts at 8:45pm and runs until 9:15, you're billed 15 peak/15 off peak mins.
The I2K billing system (mostly in the midwest, northeast) bills the call for the rate period the call ENDS in. This is USUALLY to the customer's advantage. If you start a call at noon, and talk until 9:01 pm, it will ALL be billed as off peak. However, like our original poster submitted, if you talk for 11 hours (???) from say 10pm until 9am, it will ALL be billed as peak.
Vision is very straight-forward in this regard, and there are no exceptions, however the M&P on I2K regarding this is long and there a...
(continues)
The I2K billing system (mostly in the midwest, northeast) bills the call for the rate period the call ENDS in. This is USUALLY to the customer's advantage. If you start a call at noon, and talk until 9:01 pm, it will ALL be billed as off peak. However, like our original poster submitted, if you talk for 11 hours (???) from say 10pm until 9am, it will ALL be billed as peak.
Vision is very straight-forward in this regard, and there are no exceptions, however the M&P on I2K regarding this is long and there a...
(continues)
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I knew this was likely a situation of state vs. state or billing system vs. billing system.
BDGP, happy now?
BDGP, happy now?
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11 hours!?!! 😳 😳 You should be paying for that call regardless of what time it was at lol.
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YESS 11 hours!! is that so hard to beleive? i live in the San Francisco Bay and thisis not unusual for anyone my age and such! Ask any other 19 year old queer who lives in Cali and they will tell you that they, as we like to say, "love to be choppin' it up" on the phone. thats y there are hardly anyone who has Cingular, the fact that the N+W minutes come in a 5,000 bundle rather than unlimited is bull to tha sh-t. 😉
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I know quite a few 19 y/o, some of whom may be gay, many of which live in CA. NONE of them talk on the phone for 11 hours to ONE person or on ONE call.
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I am just really nosy WHAT could you possibly talk about for 11hrs??? I really do not see the relevance to being gay or straight. I am a straight male and just recently relocated to be closer to my Fiance but even when we were 4 hrs apart and wouldn't see each other for a month sometimes we rarely talked more than an hr or two each night.
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Its unbilled, give it a few days, its should clear up in #MIN. Or worst case senerio wait till your bill is sent out, then have CS fix the problem, Verizon would not take away a promotion from you, unless you changed your plan and the feature fell off on accedent or you went to a month to month plan
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