Verizon's call center reorg could affect more than 3,000 jobs Read more:Â Verizon's call center reo
Did any of you hear about this? Apparently having 100m customers isn't enough profit for Verizon, they need to kill 3,000 jobs to get even more profit.
http://www.fiercewireless.com/story/verizons- call-center-reorg-could-affect-more-3000-jobs /2012-03-08
http://www.fiercewireless.com/story/verizons- call-center-reorg-could-affect-more-3000-jobs /2012-03-08
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First:
The Bellevue center could have been shut down a decade ago. When I started working for Verizon in 2004, all I ever heard about Bellevue was that it was ripe for closure. I don't know much about Houston of Southfield, but I'm sure that salary may have been a contributing factor in the closures as well, since Verizon pays different wages for the same work based on cost of living in the area. Re-hiring those positions in cities less expensive than Seattle and Houston makes sense.
Second: I doubt this is going to result in many "lost" jobs, though there will be a few. Verizon's customer service team is already working at or above capacity, they can't afford to significantly reduce the number of people "on the phones" overall. ...
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The Bellevue center could have been shut down a decade ago. When I started working for Verizon in 2004, all I ever heard about Bellevue was that it was ripe for closure. I don't know much about Houston of Southfield, but I'm sure that salary may have been a contributing factor in the closures as well, since Verizon pays different wages for the same work based on cost of living in the area. Re-hiring those positions in cities less expensive than Seattle and Houston makes sense.
Second: I doubt this is going to result in many "lost" jobs, though there will be a few. Verizon's customer service team is already working at or above capacity, they can't afford to significantly reduce the number of people "on the phones" overall. ...
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Hey Cellstudent, I'd like to get your thoughts on this.
http://www.pcmag.com/article2/0,2817,2401285, 00.asp
http://www.pcmag.com/article2/0,2817,2401285, 00.asp
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Jayshmay said:
Hey Cellstudent, I'd like to get your thoughts on this.
http://www.pcmag.com/article2/0,2817,2401285, 00.asp
Range: 152 millimeters.
I'm probably exaggerating a little, since I'm not going to waste my time looking into this, but super-high frequencies are useless for telecommunications.
We can't use frequencies in this range for practical communications links because they would probably only work inside a vacuum.
If this did work in regular atmosphere, it would require transmitters and receivers that were immobile. The user and the base station would have to point their antennas directly at each other and never move. And hope nothing ever got between them, like a bird or so...
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I think this is going to be worse than you realize. Since the change, I've dealt with dozens of issues caused by these employees replacement: outsource employees with Xerox. Even worse, in the northwest, they're outsourcing almost 100%, and these people know zilch and have little to no accountability. We've had to escalate issues they've caused, but they go to a central HQ inbox instead of a real supervisor. In other words, I have NO way of getting in touch with these people, let alone correcting their mistakes. It's been a nightmare in the stores.
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This is a result of the Alltel merger. No surprise at all. They brought those lower paid Alltel reps in and in many cases had to raise their salaries. Alltel ran a tight-fisted ship. Investors LOVE to see employees laid off.
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You can't just blame investors and greedy corporations. Obviously with any merger there will be duplicate positions. Those positions need to be phased out. When two smaller companies come together the impact is less because often times natural turnover can avoid layoffs. When you get one HUGE company buying out one large company there will be a much larger impact as natural turnover won't cut it.
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