Verizon Reps Misquoting Rates 93 Percent of the Time (YouTube Video)
Impressively poor performance Verizon. I feel sorry for your customers.
No wonder the Verizon contract (and others) have provisions like this:
This agreement and the documents to which it refers form the entire agreement between us on their subjects. You can't rely on any other documents or statements on those subjects by any sales or service representatives, and you have no other rights with respect to service or this agreement, except as specifically provided by law.
After all, when representatives are misleading you out of spite or ignorance in an attempt to get a sale, you can't be bound by something as silly as truth.
No wonder wireless reps ar...
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They received 22 unique answers to 2 questions.
Only 2% (1 person) out of 56 operators answered both questions correctly.
5% transferred the call because they did not know the answer.
93% quoted the wrong rates.
Half of the quoted rates were 100 times less than the actual rate.
2) What is the data roaming rate in Canada on the Core Choice 450 plan?
Are you serious?
You actually think such disinformation and incompetence is isolated to these two questions within the Verizon organization?
I dont see this as a failure in Rep knowledge as I'm sure not everyone knows every little detail of their job or have never misquoted something they read or thought they read.
I dont see this as a failure in Rep knowledge as I'm sure not everyone knows every little detail of their job or have never misquoted something they read or thought they read.
It is a failure of the representative. There is no way around this. If Verizon representatives are not able to understand basic units of measurement on a gradeschool level, perhaps they should not be employed until such time that they do.
No wonder America is losing mathematical and engineering degree students, when the general public isn't even expected ...
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So a bunch of reps misquoted it... and a bunch more will continue to do so, but reps and the general public really don't give 2 figs about this and I don't see Verizon's name being dragged through the mud over it. So if you got something better then what 56 rep said out of thousands, please post he...
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Cap' you probably didn't understand how to say $.002 until after Verizonmath.com told you. It's a simple misunderstanding because when it comes to any dealing with Dollars and Cents any after a $.
Actually, as I have explained before, I learned the differences between fractions of a dollar and fractions of a cent in grade school.
Why you and others failed to learn such a basic lesson on units of measurement is beyond me.
Why you continue to defend such stupidity, further baffles me.
...
So a bunch of reps misquoted it... and a bunch more will continue to do so, but reps and the general public really don't give 2 figs about this and I don't see Verizon's name being dragged through the mud over
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Im sure yolu will be amazed too, its just their reps wont be as nice while giving you the wrong answer.
Look at it this way, if your taking it in the ass from the carriers, you might as well have them use KY.
Any ideas as to the reason for the price discrepancies?
Some people take things WAY too seriously.
Guess what, someone could have said there wasn't an overage rate...you're still gonna get charged.
True, if the rep could have taken the time to find the info, that would have been great, but we lose either way. If I give the wrong answer, this happens, if I find it, I took too long.
Its no pleasing you customers.
People are so quick to tell someone about a negative experience. Try making a thread about the correct info was provided or you were given a good deal. Geez.
I agree, at least you get the Ky...
ALL2020 said:
To no one in particular.
Some people take things WAY too seriously.
Guess what, someone could have said there wasn't an overage rate...you're still gonna get charged.
True, if the rep could have taken the time to find the info, that would have been great, but we lose either way. If I give the wrong answer, this happens, if I find it, I took too long.
Its no pleasing you customers.
People are so quick to tell someone about a negative experience. Try making a thread about the correct info was provided or you were given a good deal. Geez.
I agree, at least you get the Ky...
Huh. The vast majority of my customers are rather nice and don't mind if I actually look a rate up for the sake of a...
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If you tried this with at&t or tmobile you would get an equal number of incorrect answers.
Some people have problems with the dollars to cents conversion when you start throwing .00's in. Most of them gave the right number but said cents instead of dollars which while is the wrong answer is clear they knew the figure and just got confused on the conversion.
Plus you called into telesales they aren't data support or even customer service they just order phones. You ask some obscure question to people who don't do customer service and act surprised when you get told wrong stuff, sales reps aren't trained to know the roaming rate of every co...
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There were 22 unique answers to the two questions.
Plus you called into telesales they aren't data support or even customer service they just order phones. You ask some obscure question to people who don't do customer service and act surprised when you get told wrong stuff, sales reps aren't trained to know the roaming rate of every country in the world for kbu. read the details on your plan for that info.
Wow.
How stupid of Verizon customers to expect representatives to be able to answer basic questions regarding the plans they are selling. Especially when Verizon directs them to via their automated system.
I don't know what is more funny/sad. The fact that you are defending t...
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It also doesnt help where the response to this video was an internal memo that misquotes how we should tell the customer the price... it was great when it says to quote the customer .5 and .2 but doesnt say the units đ
Employees should well understand why it gets misquoted.. hell, we have many employees that dont know the difference between international roaming and international long distance.
No amount of training can fix people. The staff in VZW that makes the internal documentation needs to dumb things down i...
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apc874 said:
Verizon reps are the worst. They don't pay their employees much
Are you talking store reps or csrs? CSRs never get paid that well, by anybody, it seems. âšī¸
If you're talking store reps, I hear VZW pays quite a bit more than the industry average.
The real pain though is that their sales targets are also high, so if you're not good, you tend not to last as a VZW store rep. Kind of a stressful job, I'd think. I'd hate having a (high) number on my head every month. đ
dude. Verizonmath.com has been around for at LEAST 4 years.
Are you counting the years by some Verizon-like mathematical calculation?
If you look at the Whois information for the site, you will see that the site is currently less than a year.
http://who.godaddy.com/WhoIsVerify.aspx?domain=veriz ... »
Even the Internet Archive shows no activity for the site until December of 2006.
Both the video and site are less than a year old, so... why are you pulling numbers out of your ass that aren't accurate in a thread that highlights how people just pull numbers out of their ass that aren't accurate?
Fascists
FYI, it helps to understand words before you use ...
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That being said: If I called my cable company and they said I could download movies for 29.90 or 29.9 cents or something that seemed too high or low. I'm pretty sure I wou...
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I still agree though, there needs to be a little more focus/ standardization with the overage/ roam rates. Does anyone know what the roam rate is in Mexico?
One other factor to consider: Turnover. Very few reps are still in the same spot they were last year, and there is a whole new group of reps answering the phones in the US this year. There may be a few illiterate reps but it could be ...
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I just wish internally we had a better answer for this happening than sending out an email again telling everyone to make sure they quote the information correctly.. if the person cant understand it from infomanager the email isnt going to help.
HOWEVER! This is why it is important to understand CLEARLY EVERYTING that you plan entails before you sign up. You should do this by obtaining and reading written materials.
Has this "test" been done on other carriers? I am curious to know what the results were, or do you just like to nitpick Verizon?
Complicating matters, therein, is that sometimes it is out of ignorance and others out of intentional deception.
HOWEVER! This is why it is important to understand CLEARLY EVERYTING that you plan entails before you sign up. You should do this by obtaining and reading written materials.
This is another problem that applies across the entire wireless industry I believe. That is, they fail to fully disclose all the hidden fees and terms of service. For example, most people aren't even aware there are "upgrade fees" until the...
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