When is Verizon going to wise up? Pro's and Con's
*Offer more anytime minutes (for same rate plans). They should increase their anytime minutes up 200 or 300 per plan (or at least offer a promotion to get more anytime minutes).
*Incoming text messages should be free, they shouldn't cost 2 cents per message (especially since you have no way to deny text messages, you have to pay for them).
*All of their phones should come with 3 or 4 games on the phone. You shouldn't have to pay monthly for the privilege to play games on phones (especially since you usually have to pay more up...
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1st anytime minutes did increase for the high end users couple of months ago. In regards to the lower minute plans, I don't see it happening anytime in the future due to its profit structure. Yes we're a little more expensive than other carriers, but there is a direct correlation between quality and cost; you simply pay a little more for a BMW or Benz. There's only a $10 difference in the lower price plans, going from a 400 minute plan to an 800 minute plan costs only $20 extra--that doesn't sound so bad.
In regards to incoming txt msgs, we don't participate in the wireles directory so the only people sending you txt msgs is your friends. Tell your friends to s...
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Anyone that has your phone number can send you text messages. Anyone that has your phone number can call you. The only difference is that I can choose to not answer the phone call, but I am forced into receiving, and paying 2 cents for every text message.
All of my other requests don’t have to due with the manufactures of phones. Verizon can hand pick what they want to supply with their phones, be it games included with the phones or SIM cards on their phone. Verizon just needs to wise up and pick these features. I did admit that qualcom is to blame for some of the features (like battery life, bluetooth, etc), but still Verizon can add these other thing...
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Show me one CDMA phone w/ a SIM slot and i'm not talking about a CDMA/GSM phone. I'll show you a flying donkey.
I'm gonna save my breathe on other two. "Verizon doesn't want to." You don't even see 80% of what goes on internally.
Many overseas operators use SIM card tech in their CDMA phones. It wouldn't be that hard for Verizon to ask LG, Samsung, etc to add this to new phones coming out (since they already put this into similar phones for GSM).
As for the text messages, I like getting them, but I don't like paying for them, especially when all incoming used to be free before hand.
I am an end user that feels like everything extra added to Verizon costs more and more money, at the end of the month the bill gets larger and larger. I am on the $39.99 rate plan, but after taxes, LNP recovery costs, and extra features (on top of all others) on the plan I am paying over $55 a month.
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I am not asking Verizon to do all of the things I request (which would be lovely), but it would be nice if they implemented some of them.
When the attws/cingular merger is complete Verizon will no longer have the largest network or the most subscribers. Like I was told once, you shouldn't ever rest on your laurels.
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When Cingular and ATT merge, they will have the largest coverage and the largest subscriber base. And Cingular WILL be getting a large coverage boost from ATT. I live in Utah (I know not a very populous state, but large area to cover) and Cingular isn't even here right now.
1. when AT&T and Cingular merge yes they will have more customers but their area of coverage will still be less than Verizons. All you need to do is suerimpose the maps on each other it is easy to see.
2. Verizon will have as of Monday full in network whether you are on extended or verizon signal so 40.4 million customers have the ability of IN network.
3. By the end of next year Verizon will be bigger than the combined Cingular/AT&T customer base. Verizon is growing at a 2 to 1 over them both combined so its only a matter of time.
4. Cingular will have to give up spectrum in the areas that Cingular and AT&T have together now so they wont g...
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1. When AT&T and Cingular merge they will have a larger customer base AND more coverage than Verizon. FACT.
2. Verizon is following in the steps of what Cingular has had for quite some time. After the merge this service will be available to 45 million customers on Cingular's network. FACT.
3. By the end of next year nobody knows who will be the largest company. What rate Verizon is growing at and what rates Cingular and AT&T are growing at has no hold on what will be a month, 6 months, or a year from now. COMMON SENSE.
4. Cingular WILL NOT have to give up spectrum in the areas that Cingular and AT&T have coverage together. One of the STATED PURPOSES of the merger is to increase spectrum to launch 3G services...
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Cingular and AWE hold the crown of the highest churn rates in the industry. FACT!
Cingular and AWE and TMobile thrown in for good measure, since we are talking GSM carriers here, do not equal the amount of new customers added than VZW had in the first quarter and again in the second quarter of this year. FACT!
Looking at price plans there isn't much of an advantage with going to Cingular or AWE over VZW if you compare plans according to each providers web sites, and remember that the one with the big advantage AWE is soon going away! FACT!
M2M across e...
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Yes, you will give up spectrum in the fact that you will NOT be allowed to monopolize both the A & B channels. The excess channel will be sold off by the FCC to a competitor. FACT!
"Because of improved spectrum holdings, the new company should be able to
accelerate its offering of advanced wireless data services and pave the way
for high-speed third generation services in the future."
http://www.prnewswire.com/cgi-bin/micro_stories.pl?A ... »
Seventh paragraph, first sentence.
Cingular and AWE hold the crown of the highest churn rates in the industry. FACT!
I'm not here to argue churn rates. What ...
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RUFF1415 said:
"Because of improved spectrum holdings, the new company should be able to
accelerate its offering of advanced wireless data services and pave the way
for high-speed third generation services in the future."
http://www.prnewswire.com/cgi-bin/micro_stories.pl?A ... »
Seventh paragraph, first sentence.
That's nice you will have 3G services in the future, but as you are pointing out, that is the future. Things can change on a dime. VZW has 3G now. EV-DO in 14 cities here and now, well Monday but close enough.
Taken straight from the FCC's website. Have a look.
http://www.fcc.gov/transaction/cingular-att_wireless ... »
I'm not here to argue churn rates. What I'm stating is that NOBODY knows what consumers will do in the next month, 6 months, or a year. You simply cannot tell me that Verizon WILL ABSOLUTELY REMAIN STEADY and Cingular WILL ABSOLUTELY NOT IMPROVE BUSINESS based on fact. The industry can change that quickly, and you obviously have no awareness of that.
I am an advocate of competition and always have been. Future is just that, future. You yourself have no clue of what the future will bring, but industry analysts are predicting that VZW will regain it's spot as the industry leader as far as customer base within 1-1.5 years after the ...
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dakz said:...
BAH! I had all points replied to and it cut it off...here it is again. 👿I'm not here to argue churn rates. What I'm stating is that NOBODY knows what consumers will do in the next month, 6 months, or a year. You simply cannot tell me that Verizon WILL ABSOLUTELY REMAIN STEADY and Cingular WILL ABSOLUTELY NOT IMPROVE BUSINESS based on fact. The industry can change that quickly, and you obviously have no awareness of that.
I am an advocate of competition and always have been. Future is just that, future. You yourself have no clue of what the future will bring, but industry analysts are predicting that VZW will regain it's spot as the industry leader as far as customer bas
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2. Whoa whoa whoa there Mr. That's changing the playing field to meet your needs since you are loosing. You said VZW wasn't competitive in its pricing. I proved you wrong. If you want to show something different then do just that. Prove it.
Also, your making predictions of the future is somehow right while mine is wrong and I have no awareness of how things can change? Come again? How is your prophesising any better than mine?
3. No more so than any other company with roaming agreements, Cingular included, As those companies are forced to either upgrade service or sell those markets who ...
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Alot of our analog (included no charge) agreements have been replaced with VZW owned network. For example VZW is now the LARGEST wireless coverage provider in Nevada. I mean our coverage there got enormous! Our southern Minnesota coverage is almost fully digital now.
VZW is taking steps to clear out analog service. Keep in mind 1 and 2/3'rds years (2006 to clear analog? I thought it was 2007) is a loooooong time to upgrade a network.
Sure granted both VZW and Cingular are working their tails off to get more coverage, better plans, etc... I can say this though. VZW isn't needing to create any deals or programs to "cut their throats" to get customers.
I can't predict the future. If I could I ...
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GWFOX said:Ooooo...I can hear Cain seething somewhere. As for Verizon staying in first place...perhaps in network quality, but Cingular is a hair away from becoming the largest carrier in the country.
What I can do is see the present. Cingular is all into the gadgety phones, the toys and games, etc. VZW is into the network and making/receiving that crystal clear call anywhere you want nationwide.
Until people don't give a flying nickel about calls and only want those toys and gadgets.. Then VZW is going to stay in the first place spot for awhile.
As for the gadgety phones thing, we can hardly help what is made by the manufacturers. I've been lookin for a new top-end phone and you've gotta admit, it's almost impossible to find one without a camera or bluetooth, or a personal organizer function, or full music ringtones or something comparable. That's the nature of high-end phones now. Even VZW's V710 is a camera/mp3/datebook/bluetooth device. It's also the nature of GSM phones to be mor...
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disturbed1 said:...
drama's got a point there. The merger won't affect network quality claims as much as it will size. Cingular will, according to the numbers, be the largest carrier in the U.S. post-merger. Rate plans ARE still comparable with Cingular only topping out 50 min. more per plan per month on average.
As for the gadgety phones thing, we can hardly help what is made by the manufacturers. I've been lookin for a new top-end phone and you've gotta admit, it's almost impossible to find one without a camera or bluetooth, or a personal organizer function, or full music ringtones or something comparable. That's the nature of high-end phones now. Even VZW's V710 is a camera/mp3/datebook/bluetooth device. It's al
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Oh as to competetive rate plans? Yeah VZW is competetive in all markets. The America Choice rate plans are IDENTICAL in all markets. New England Market, Southeast market, Central market, Southwest market, Northwest market.. All the plans for VZW match. So dakz original posts about competetive plans stands.
Hypothetically I want AT LEAST 500 anytime minutes (being nice to Verizon on this one), unlimited N&W, and unlimited M2M. Free roaming, free long distance.
Verizon:
Try area code 17350 and choose America's Choice.
$49.99/month- 500 anytime minutes,unlimited N&W, and unlimited M2M. However roaming charges may be applied to certain areas of service.
Cingular:
Try area code 17350 and choose Cing...
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Ok, so Cingular offers a few more minutes, big deal. Just because 1 company is giving away more doesn't mean that all of them do. Looking at the plans, Nextel is at the bottom of the offerings barrel. How about Sprint? Sprint base plans give more minutes than Cingular does. Is Cingular now not competitive with the rest of the industry because Sprint gives away more?
dakz said:
Cingular gives 100 more minutes than VZW on a $49.99 price plan, but look at the rest of the industry as well before you say that VZW isn't competitive. Look at the rest of the industry as a whole also. VZW is right in line with the rest of the companies out there.
Ok, so Cingular offers a few more minutes, big deal. Just because 1 company is giving away more doesn't mean that all of them do. Looking at the plans, Nextel is at the bottom of the offerings barrel. How about Sprint? Sprint base plans give more minutes than Cingular does. Is Cingular now not competitive with the rest of the industry because Sprint gives away more?
I agree. And also to add, just because Cingular offers more minu...
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Why are other carriers offering newer/better phones faster than Verizon?
I don't want to hear this testing BS either...................
It has to be more than that.
I have an old v60i that needs replacing and am waiting patiently for a newer affordable phone from Verizon.
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RUFF1415 said:
I don't know what area you live/work in, but Verizon has NOTHING on ANYBODY else's prices and rate plans where I am.
You sure did, you said in the statement that VZW was not competitive with ANYONE else. Well, you were wrong.
Now, that is god damned funny. 🤣 I almost spit up my coffee when I read that. 😲
Another thing. People who sign up for promotions looking to get the cheapest rate are disloyal? That really boggles my mind. You don't go to the grocery store and by items on sale? You wouldn't rather save that extra cash when you can? I doubt you'd answe...
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exactly my point. we go where things are cheap. im not faulting those that are like that. i am simply making a point that where ever the sale is, the customer goes. im not loyal to a specific grocery store. i prefer one over the others, but thats because they dont make me carry a card around to get the discounts. regardless of the reason, an industry such as ours needs loyalty. and ...
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VZWNewbieRep said:...
I see now one had the nerve to responde to this commentary that I made this morning cause no one can argue the point. So be as it may drop the cry-baby be an adult. And just deal. The fact of the matter is that all the wireless companies have there good points and there bad. So everyone needs are different and should decide on what actual services are most important to them, so maybe if you become loyal to your company perhaps they would be loyal to you in return, by seeing you not jump ship everytime some companies comes up with some stupid new promo, just stick to your guns on what your needs are, what is most important to you. Don't matter what another user has,
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Also remember, when someone calls Verizon for a problem, their impression of Verizon is based on their interaction with that employee. That employee's attitude is what they will know of Verizon as whole... If it is bad, they will think of Verizon as bad. If it is good...
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Yeah, there are some rude people that post on here. There are also people like myself that come across with the facts. It may sound harsh but who can type tone and voice inflection? Ano...
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Every company has their faults, one thing I wish ATT would do, which Verizon is doing very competitively, is advertise more!!! I don't know what the heck our marketing people do all day.... 🙄 i see our over budget numbers every quarter, and it baffles me, we made TWO commercials this yr and they hardly ever run! we must have paid some old fogies at the top nice salaries, cause I know my paycheck didnt put them over, we are the lowest paid customer care reps of any wireless carriers. **sigh** (excuse my ranting)...today is my thursday, and you don't know how bad i wish it was my FRIDAY!
we=attws
I AM THE COMPANY! 😛
VZWNewbieRep said:...
Well, I sign off after 4:30p on weekdays. 😁 So, after that I won't be at this site at all. 🤣 Just in case anyone may be wondering. Comment about this whole something for nothing. I don't know how many people may even realize the fact, the huge progress that has been made pertaining to wireless, & cellular services. Back in the day like the late 80's for example the only type of person that could possibly afford to have such equipment was the very wealthy. 😈 Now a days god damn 6 year old children have them. Now I don't know for sure if that's really a good thing or a bad thing. So, again for
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Those that work for VZW and post here are actually authorized retailers. Granted you get 2 or 3 of the posters that do work for VZW direct. One of the things in this topic I've noticed is that several posters have disputed what was said in the previous topics. "VZW isn't competetive". Well yes VZW is I mean there is a post that shows plans and text prices.
When it comes down to it VZW is all about the network. VZW is all about being able to make and receive that call anywhere you want. If gadgets, free internet stuff, free text messaging, free phone games, etc is what is important then VZW is not for that person. Go to another carrier but do not dare complain about drop...
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GWFOX said:
Here is my big question for you guys. If you were happy why did you switch from ATTWS to VZW? If you were happy with Cingular why the switch? If you were happy with SprintPCS why the switch? If you were happy with VZW why the switch?
For the record, I have Verizon now and I am planning on leaving them because:
1) Verizon has cr*ppy phone selection;
2) I can get comparable or better calling plans from Verizon's competitors;
3) Verizon totally p*ssed me off by intentionally crippling the bluetooth features of the V710 in order to nickle & dime me out of a few more dollars 😡 (btw, I *was* gonna buy the V710 and stay a happy Verizon customer, but not now...);
4) Where I live (L.A.) cov...
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Kega said:
For the record, I have Verizon now and I am planning on leaving them because:
1) Verizon has cr*ppy phone selection;
We have very stringent phone testing procedures. Once a phone has been tested it is released to the public. Manufactures NO LONGER have to make phones *exactly* the same after that. A good case in point is the Motorola T720/T730. IT WAS a fantastic phone then all of a sudden it just become utter crapola. Sure you can get that phone that is as thin as a credit card with a billion games and ringtones but what about the call connection? What about reception? You know that internal antenna is proven to be nowhere near as good as an external one.
2) I can get comparab...
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Since ur THE VZW guy, ny idea abt new phones from VZW?? My contract is getting over by October 1st week..and I dunno whether to shift to Tmobile or not.. Iam planning due to better fones with Tmobile...
lemme know..
Devil
For VZW phones, the latest we have are the motorola bluetooth based V710, the LG-vx7000 camera phone, the samsung a-670 camera phone. VZW's entire baseline is not about features. It's about making and receiving that call practically all over the entire United States.
If you want a killer phone selection then yeah T-mobile will satisfy you. Keep in mind their network is kinda small when you compare it to VZW. Check your local coverage map before you get T-mo and be DARN sure to test it out for the trial period (whatever it is for T-mobile now). If it works for you and you like the in...
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SO I was just wonderingif new phones were introdecued by VZW, I wouldn't mind staying with VZW..BTW, i do not like fliptops, so i was wondering if any other fone's beinf introduced....Thanx for the info..
Devil
heartless devil said:You might want to check out Cingular, they are supposed to be getting some really nice bluetooth phones soon!
My contract is getting over by October 1st week.. and I dunno whether to shift to Tmobile or not.. I am planning due to better fones with Tmobile... lemme know..
Devil
The Moto RAZR V3 if it works "as advertised" and has ALL bluetooth features enabled including file transfer (oh-oh, bad V710 flashbacks here... 😳 ) and hands=free voice-dialing thru a bluetooth headset, should easily be the "BEST" phone on the market hands-down!!! That is IF it has all the features that it claims it has and they work as advertised...
If not, then you could check out the Moto V...
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GWFOX said:...Kega said:
For the record, I have Verizon now and I am planning on leaving them because:
1) Verizon has cr*ppy phone selection;
We have very stringent phone testing procedures. Once a phone has been tested it is released to the public. Manufactures NO LONGER have to make phones *exactly* the same after that. A good case in point is the Motorola T720/T730. IT WAS a fantastic phone then all of a sudden it just become utter crapola. Sure you can get that phone that is as thin as a credit card with a billion games and ringtones but what about the call connection? What about reception? You know that internal antenna is proven to be nowhere
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kega
VZWNewbieRep said:
"Kega" Just another ignorant that misses the point, another cry baby that wants everything for nothing. If even paid any attention to my rants as you called them. They were statements, in response to those people who "rant" & cry about what they don't get. Besides the fact that what I commented about was in general for all wireless companies, not VZW alone, idiot.
VZWNewbieRep offers another *fine* example of VERIZON "customer service..."
Remember that this guy works for VERIZON when choosing your carrier or talking about the "great" customer service that VERIZON offers...
This guy makes my point about Verizon better than anything I could have written...
kega
Nuff said.
kega
kega
TheVZWMan said:
Honestly, Kega I think all he's trying to say is that not all customer service reps or sales reps are as bad as the ones you've ran into. While we are sorry that you had this experience it isn't like the entire company is the same way. There are plenty of eggs in the grocery store but every once in a while you open up a carton a few might be busted...now we try to weed out those busted eggs as much as possible.
TheVZWMan,
If most of the posts were like yours, I would back you 100% and even defend Verizon from its detractors.
However, due to the number of flames & borderline-flames I have both seen posted in here & received on what was a "well-intentioned, well-thoughtout, well ...
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If you want to see how a responsible customer rep acts, read TheVZWMan's post:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
Of course, you already saw that and read my response to it when you posted your little dig here. If you don't want to be lumped with all the bad apples, don't act like one. Try to act like TheVZWMan and emulate him instead of the other bad apples in here.
kega
1st response: Was you had made a post about how you disliked VZW, VZW reps are arrogant, and would have left already if not for your wife being in contract, then having to resign when her contract because her phone was broken and you needed another.I responded asking you what the problem was. Was it user error? A manufacturers defect? Did you have insurance that is offered to all customers at activation? Did you look into purchasing the phone at full retail price?
You didn't respond, which is no big deal. You gave us nothing to go on and when you didn't answer I left it at that.
2nd response came when you stated again that VZW ...
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dakz said:...
No Kega, again you aren't looking at everything here. Let's look at it all from the first response to you:
1st response: Was you had made a post about how you disliked VZW, VZW reps are arrogant, and would have left already if not for your wife being in contract, then having to resign when her contract because her phone was broken and you needed another. I responded asking you what the problem was. Was it user error? A manufacturers defect? Did you have insurance that is offered to all customers at activation? Did you look into purchasing the phone at full retail price?
You didn't respond, which is no big deal. You gave us nothing to go on and when you didn't answer I left it at that.
blockquote>
Dakz,
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dakz said:...
No Kega, again you aren't looking at everything here. Let's look at it all from the first response to you:
1st response: Was you had made a post about how you disliked VZW, VZW reps are arrogant, and would have left already if not for your wife being in contract, then having to resign when her contract because her phone was broken and you needed another. I responded asking you what the problem was. Was it user error? A manufacturers defect? Did you have insurance that is offered to all customers at activation? Did you look into purchasing the phone at full retail price?
You didn't respond, which is no big deal. You gave us nothing to go on and whe
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When you go grocery shopping I'm sure there is a particular bar of soap, or shampoo, or cereal, or whatever that you like more than any other kind there. And even though it costs you an extra couple of quarters you're more than willing to pay it because you know it is a quality product that has never let you down before.
Similarly, VZW customers (many of them, at least) are willing to pay the extra money for service they know is dependable rather than running the risk of picking up the service with the "toy in the box" that is nowhere near the quality they're expecting.
This explains why many of the nickel and dime customers go to other carriers and come back to ...
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The first thing many customers tell me is that they do not want games on their phone, so VZW solution is to take the games off of the phone charge those customer who do want them.
VZW is very competitive minutes wise, look at the 2000 minute plan for $99.99, unlimited weekends, free in-network (with the company with the largest network and the most customers equals a potential for a hell of a lot of minutes).
Two cents for incoming text is reasonable considering Cingular charges .10 both incoming and out going.
LNP recovery costs VZW is the lowest in the industry.
No ...
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cooldog said:
Maybe Verizon would be better over all if they would spend more time looking outside of their company, at what people actually want in a wireless provider, and less time looking internally at their precious bottom line (and throwing around untrue slogans.
Yeah, Verizon has nothing good to offer, thats why they have the MOST customers of any other US carrier.
Name one company that doesnt look at their bottom line? Sorry to say but businesses are in business to make money not do you favors
As for the text messages, I like getting them, but I don't like paying for them
Yeah and I like the Ferrari Enzo, but why should I have to pay for it, since I like it they s...
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Biggs said:
😳 Maybe someday, manufacturers will offer CDMA handsets w/ SIM cards.
Verizon does. They now have a handset that goes overseas, hence GSM. Samsung A790. 😈
schnozejt said:
Biggs' reply was in regards to my question asking the original poster if he/she can show me a cdma phone besides the a790 that is made w/ a sim slot. He was implying other than the current cdma/gsm phone we have
Well since that is the first phone ever made worldwide with that capability (cdma,gsm) and it just got approved on Verizon, it looks like he didn't do his homework =)
why should verizon put a ding in their profit when we are still #1 in net adds? obviously, these small complaints of yours are not enough for you to change. we are not the cheapest, we are never going to be the cheapest, so deal with the price. and in return, you get the best customer service and overall coverage in the country. Do we have our weaknesses? You bet. But we have the fewest drops, the fastest data connection..excuse me, nextel has the fastest, but they cover only one insignificant market with it...
So, once again, tell me why we should do anything different when we are adding 1.5+ million customer per quarter and ...
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Don't get me wrong, I love text messages and I use them all of the time, but I just wish they were free incoming like I had with ATT (and many other operators do the same).
Do only people that work for Verizon write and respond to messages in this forum or are there actual end users like me here?
as far as arrogance? are you kidding me? you ever sell your car? are you telling me you wouldnt take $15000 bucks for your car if you could get it? But the guy down the street is selling his same model for a grand less. How arrogant of you to sell your item for more than someone else. Same principle. We dont care what others are doing. We care what we are doing. We care that we alone can afford to spend 200 million a year in florida...
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You are right about the car analogy. I still am not convinced that Verizon has as good of network as it could be. Can you tell me when Verizon is going to upgrade their network in SLC UT?
As for the txt messaging again we're not AT&T...as for the incoming...if you like the feature and you use it you can either a: accept the fact that you get c...
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When are these things coming? We've all been waiting for a long time.
cooldog said:
Is Verizon that arrogant that they can't see what others are offering? Free incoming text messages should be a given, unless they give you some way to see you are getting a text message, who it is from, and then be able to accept or deny it(like I can when someone calls me).
VZW $.10 to send, $.02 to receive
Alltel $.10 to send, $.02 to receive
AT&T Wireless $.10 to send Free incoming
Cingular $.10 to send $.10 to receive
Sprint $.10 to send $.10 to receive
T-Mobile $.05 to send $.05 to receive
Nextel, their page was accessing slow so I got tired of waiting.
Straight off the web pages. Looks pretty competitive to me.
I for one am tired of it and am actively looking to switch carriers. Right now you may be adding 2 for every 1 you lose, but if I ran a company I would be looking to add 10 or more for every 1 I lost... I would do this by being more competitive on price and the product I offered compared to what my competitors offered...
Cell phone service is fast becoming a commodity item, and to ...
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Compare his statements to the arrogant, insulting statements that the posters who claim to be Verizon employees post on here. Then tell me that Verizon will continue to be #1... No way.
If Monkey's attitude is indicative of what Cingular/AT&T post-merger attitude will be, I have no doubt they will pass up Verizon in terms of better phones, better plans, better coverage and better service...!!!
cheers,
kega
I am almost willing to jump to Sprint. The coverage may not be as great, but I am sick of Verizon!
Greed and arrogance are no way to treat loyal customers.
Kega said:
Cell phone service is fast becoming a commodity item, and to try to "brand" it and charge a premium is or will soon be folly IMHO. Look at the airline industry. People view purchasing tickets & flying as necessary and they shop vigorously on price... Verizon could learn something there.
cheers,
kega
Yeah let's look at the airline industry. Try USair, they always have cheap flights. Oh wait, they are in the midst of bankrupcy procedings and asking all of their employees to take a 23% pay cut. Those cheap flights worked well for them....
😉
shadedpain4 said:Kega said:
Cell phone service is fast becoming a commodity item, and to try to "brand" it and charge a premium is or will soon be folly IMHO. Look at the airline industry. People view purchasing tickets & flying as necessary and they shop vigorously on price... Verizon could learn something there.
cheers,
kega
Yeah let's look at the airline industry. Try USair, they always have cheap flights. Oh wait, they are in the midst of bankrupcy procedings and asking all of their employees to take a 23% pay cut. Those cheap flights worked well for them....
😉
Shade,
They (USAir) still have to deal with their "competitive environment"... The fac...
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I actually dont know tons about the airline industry, but isnt Southwest kind of a niche airline? Does it fly in all regions of the country and internationally?
~P
shadedpain4 said:
isnt Southwest kind of a niche airline? Does it fly in all regions of the country and internationally?
~P
I don't think international(???), but to most parts of the county I think so(???)... Not sure myself, been so long since I have flown much I am kinda out of touch on that...
But they are very profitable! 😉
cheers,
kega
As for text messages, a text msg block is available all you have to do is ask.
Battery life is similar in most phones sold by any carrier across the board.
As for all your other requests, many are provided by the competitors one of which you switched from.
Why did you switch? My guess is coverage. Did you ask AT&T to provide this essential service?
I'm grateful that most of our customers recognize and appreciate the value of VZW service and realize that there is a premium for a superior product.
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Why do you guys always take everything I say and take it to an extreme? Is that the best discussion you can have? If this is the way verizon works, then no wonder they add new features so slowly and so far and few between. All they do all the time is discredit complaints and suggestions by saying "we can't give it all away for free."
I'm wondering if you'd do all of us tenured reps who value their customers a favor and SHUT YOUR PIE HOLE.
Thanks.
May I suggest you shut yer freakin trap before you get flamed beyond all belief. People who treat a customer suggestion or complaint like that should be hung up by thier pinky toes and made to listen to Barry Manilow until they choke on thier own puke. And by the way, any, and I do mean ANY customer complaint is a valid one that needs to be solved. That's not just corporate BS either. If you're the customer and something you don't like pops up then what do YOU do, huh? You complain, and whine and cry until you get your way. Now I'm kinda new to this whole sales gig myself, but we're all customers in some form or another and YOU sir the crappiest kind of all. You're the kind that puts his/her o...
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Verzion Wireless is the largest wireless provider in the nation. They don't need fancy tricks and gimmicks to get customers to stay. Their service speaks for itself. Who cares if you have 6,000 minutes and a phone that can cook you breakfast?! If you can't keep a call then everything else is just trivial.
And as for the text messaging ... BLOCK IT! Pretty simple. If you don't want to pay for the service, block it. Then you'll never have to boo hoo over the lousy two cents.
PS: Even if you do give your number out to businesses and the like because it is your only phone, what incentive would they have to text message your phone anyway?
1) Verizon spends billions of dollars on their network every year. If they were to cripple their revenue stream they wouldn't have that money to spend.
2) SIM cards are the only advantage that I can see that GSM has over CDMA. ATTWS is working on their 2nd rebuild of their entire network in order to implement UMTS which does not yet work completely as planned.
3) Verizon coverage in most markets is better than any other carrier. Sprint has better coverage in many markets than ATTWS.
4) CDMA is a system that allows legacy support for its customers. Try that on GSM, it can't happen. With GSM no roaming equals no talking because of the differences in the technologies. Ve...
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2)GSM phones get better battery life, are a lot smaller, more gsm phones have bluetooth (that isn't crippled), gsm is used more world wide (cdma isn't even allow in Europe),and this is just to name a few.
3)when att/cingular fully merge they will have the largest network and the most subscribers.
4)Verizon is phasing out it's legacy support in compliance with fcc regulations. As you might have seen most of VZW's phones now are only digital.
The verizon message was free (I hope, since it started with "free msg.") but the other wasn't.
I am not necessarily advocating free incoming text messages (although it would be nice) but if someone received a lot of messages like my second one yesterday I can see why they would get upset and request or even demand free incoming text messages.
cooldog said:
When LPN became available I switched over to Verizon. One thing I didn't notices (and now miss dearly) is all of the extras I got while I was with ATTWS. Here are just some of the things Verizon should do.
Glad to have you aboard.
cooldog said:*Offer more anytime minutes (for same rate plans). They should increase their anytime minutes up 200 or 300 per plan (or at least offer a promotion to get more anytime minutes).
Base National Price Plans:
VZW $39.99 400 minutes, Unlimited N&W, Unlimited In-Net
Cingular $39.99 450 minutes, 5000 N&W, Unlimited M2M
Alltel $35.00 300 minutes, Unlimited N&W, Unlimited M2M
Nextel $49.99(No $39.99 plan) 350 minut...
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Arrogance will eventually catch up with this company. Other carriers (Cingular) are more aware of what the customer wants.
I have been a Verizon customer for a LONG time and am tired of their little fine print and all. If it wasn't for my wife needing a new phone and the contract wasn't up, I would have been gone! Instead we had to renew our contract for two more years because of an unfixable Moto phone.
I was hoping to go Nextel, but alas, I am stuck with this stupid company for a couple of years.
My biggest complaint is their lack of new phone offerings. Coverage is great, but not worth the hassle I get from this company.
Looking at the comparison I made about rate plans, as well as the text messaging pay as you go rates I just posted on another reply VZW is right in line with the rest of the competition. If you don't believe me, go look at their web sites and compare yourself.
Also while you are looking up this information, make sure you read those companies fine prints also because every company has them. If it has a contract, you better beli...
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7 PM Nights!!!!
9 PM is ridiculous......
The thing some people might want to consider is that VZW knows how good their network is and how good their service is. For that reason, they feel they don't need to offer the "extras" that other carriers do. VZW feels that they can pull in customers without the "extras" and they are doing that. I have considered leaving VZW because I am on a...
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SBacklin said:
I also would like to see the LDC plans have long distance included. I think it's kind of rediculous that they don't have LD in LDC plans. Those are the main things. Otherwise I think VZW is a very good company.
The Local Digital Choice plans do include LD, and if it's a newer plan even the MTM is nationwide. If your plan is very old, that might be why you don't have LD. Unless you mean roaming?
idigapony said:
The Local Digital Choice plans do include LD, and if it's a newer plan even the MTM is nationwide. If your plan is very old, that might be why you don't have LD. Unless you mean roaming?
MTM on LDC is local(meaning your coverage area), not nationwide(which is your coverage area on the America's Choice plans). Also LD is on LDC price plans $49.99 and higher. At least in the south.
idigapony said:
The Local Digital Choice plans do include LD, and if it's a newer plan even the MTM is nationwide. If your plan is very old, that might be why you don't have LD. Unless you mean roaming?
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schnozejt said:idigapony said:
The Local Digital Choice plans do include LD, and if it's a newer plan even the MTM is nationwide. If your plan is very old, that might be why you don't have LD. Unless you mean roaming?
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Not sure what's funny? Here in the Midwest, this is exactly the case. It was a big to-do a couple of weeks ago that the LDC In network became nationwide and LD is definitely included. Maybe you're in a different region and I should have identified mine, but your laughing puzzles me.
cooldog said:
*Incoming text messages should be free, they shouldn't cost 2 cents per message (especially since you have no way to deny text messages, you have to pay for them).
Most of the phones come with an "ignore" option for text. Instead of opening the message, select ignore and you will not be billed.