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"Forced" to upgrade service?

sprinklerman

Sep 28, 2007, 4:11 PM
I am up for new equipment ( 3 phones) and to my suprise, I can't keep my current plan. The customer service rep was very nice about it,but informed me that the plan I have is old and the new ones make you pay extra for the free incoming calls..... not good.
Is there any way to get my contract renewed with new phones w/o changing plans? Maybe something the customer rep doesn't know about?
Thanks
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UScell_bruda

Sep 28, 2007, 4:14 PM
Where do you live, I know that we let people upgrade their equipment on most plans without switching but it would depend on the plan that your on. Say if you are on a base retention plan (ie. 19.99 for 100 minutes) you would have to change. Tell me where you're at and I can go from there!
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sprinklerman

Sep 28, 2007, 5:09 PM
Thanks,
I'm in Oklahoma and am on the National 800 with 2 share talks added.
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knoxvegas75

Sep 28, 2007, 10:11 PM
ok good news YOU DONT HAVE TO CHANGE ANYTHING !!!

Just go to an Authorized Agent (Kiosk in mall or retail w/ out service agent) they know all the "real" rules and not the corporate feed that is being given to others.

I am an agent in another market and have renewed that plan a 100 times so trust me.

The Catch is the sharetalk lines will be 50.00 more fore each line unless you get one of the few phones that are on universal sale no matter the line.

here are some of your area sales

universal priced phones
.01 LG UX210
9.99 Keyocera cam phone
29.99 sam a870

50 more sharetalk
29.99/79.99 moto v323i
39.99/89.99 Razr (after 80.00 mail in rebate)
79.99/129.99 Krazr (after 80.00 mail in rebate)
199.99/249.99 Razr2 (after 8...
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sprinklerman

Sep 29, 2007, 5:16 AM
Excellent!
One more Q: When you say the sharetalk lines will be 50.00 more you mean that the PHONES themselves are 50.00 more ,right?

I'm also kicking around going to one of the business plans (1000 min)as the phones are about 60.00 less each..... although if memory serves,if I add a 4th phone to the business lines it goes from 10.00 for the 3rd line to 20.00 for the 4th line. Does that sound right?
Thanks for all your help
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knoxvegas75

Sep 29, 2007, 9:11 AM
yep you are exactly correct and if you do switch to a business plan then you get the phones at a cheeper price with instant rebates

for example the razr would be 39.99 for any line or razr2 199.99 each line ect....

hope that helps.
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computerking

Sep 29, 2007, 12:37 PM
Phone pricing is based on the account sub type not the price plan itself in regards to instant rebates.

You still need to look at the below or above 39.95 pricing but even if it is a business type account (tax id) on a consumer plan you still get the instant rebates.

If you are a consumer account (social security #) you have to send in the mail in rebates.

Just a note on the side. 🙂
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cremz

Sep 29, 2007, 1:59 PM
$15 upgrade fee would apply though because of the consumer plan, but most of us would uncheck that for you anyway
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computerking

Sep 29, 2007, 2:28 PM
actually equipment change fees and activation fees DO NOT apply on business sub type accounts. Everything is run on the credit type.

Tax-ID = Business perks
SSN = Consumer pricing and activation fees

Reference the OLR if you question this or ask your AAE.
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cremz

Sep 29, 2007, 3:29 PM
not true. if you activate a business on a consumer plan, even though it should be free activation it still charges the activation fees by default because the soc codes are inherent in the plan. Yes the OLR says it is waived, but you must contact your AE or customer service to get them waived. Had that happened on 2 of my associates accounts this week.
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computerking

Sep 29, 2007, 3:55 PM
I know the systems generates the activation fee automatically, but that doesn't mean what I said is false. If what I said was false then customer service would not waive the fee because it would be against policy.
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cremz

Sep 29, 2007, 4:39 PM
I didn't say what you said was false, what I am stating what you said was false was (lol i can barely follow that) that it wouldn't be charged, which isn't wholely true, but we both agree that they should be waived on businesses and personally think on all lines. (in reference to the $15 fee)
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computerking

Oct 1, 2007, 8:57 AM
🙂
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rain413

Nov 27, 2007, 4:28 AM
I have a better way to solve this. GO TO A CORP STORE. don't have to mess with a half wit system 👿 😈
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computerking

Nov 27, 2007, 10:41 AM
🤣 🙄
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computerking

Sep 29, 2007, 3:56 PM
the waived activation is based on business type account with two or more lines.

VERY VERY VERY few business's have only one line.
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usccindiana

Jan 1, 2008, 1:38 PM
correction: there are no equipment change fees for businesses. there are for consumers.

clarification: You can only have a business account if you are actually a business.
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krickt

Sep 29, 2007, 1:22 PM
And I agree, we can renew without changing the plan. We may have to call in to get it done, and handwrite the contract, but it can be done.
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CSkillah

Sep 29, 2007, 4:32 PM
1. You don't have to change your price plan EVER to get new equipment / renew your contract. We're never going to FORCE you off of your current price plan. You will in almost all cases pay more for your phones.

2. If you are on a consumer plan you DO NOT get business plan perks just because you use your tax-id. Sorry - if you want the perks choose the plan. Anyone who is waiving those fees is not following policy. It's better to be on a business plan anyway.

3. With business plans, the first two lines are included in the pricing; lines 3 - 5 are $10 each; lines 6 and up are additional $20 each. BizShare plans allow up to 24 lines on one account. The perks with business plans are usually better; aside from pricing you have the business ...
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sprinklerman

Sep 30, 2007, 8:18 PM
Thanks everyone. You have been most helpful.
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computerking

Oct 1, 2007, 9:12 AM
2. If you are on a consumer plan you DO NOT get business plan perks just because you use your tax-id. Sorry - if you want the perks choose the plan. Anyone who is waiving those fees is not following policy. It's better to be on a business plan anyway.


Trust me, it is based on the account type (business/consumer) and your welcome to check the following...
The Buzz -> Pricing & Promotions -> Article "Customers Activating With Business Account Types Are Required To Use Business Equipment Matrix" dated 06/07/2007

Please make sure you are charging customers correctly.
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krickt

Oct 1, 2007, 9:55 AM
I agree with computer king, both the Buzz and my AAE and her boss said that a Tax ID means that they get business pricing, even if they are on a consumer plan.

In the beginning, business plans were higher prices, and not worth doing until you had at least 10 ish lines. So small businesses were (and still are) allowed to use a consumer plan with the business phone pricing.

It may be a hassle, getting everything straight with our agent rebates, but it can be, and should be done..... Well, if you are going to do both what's best for the customer and what's within the rules for USCC, anyway.
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computerking

Oct 1, 2007, 10:17 AM
Thanks Krickt 🙂
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usccindiana

Jan 1, 2008, 2:28 PM
this is right. us cellular allows businesses to be on individual or family plans, or bizshare plans. phone pricing for businesses is not related to which plan they choose (unless they choose a plan that is less than 39.99 which would be odd for a business), but you still use the business price matrix. the account has to be set up as a business (either a corporation, or sole proprietorship or partnership) to get business phone pricing. You can't just go in with your social unless you are a sole proprietorship and have proof of you business - you would usually have a tax id, though.
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CSkillah

Oct 2, 2007, 5:16 PM
You all are right, I'm sorry. I was confusing myself with Business ACCOUNT TYPES and Business PLANS. 🤭
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jjones6993

Nov 28, 2007, 11:11 AM
Knoxvegas I work at a corporate store and renew customers on old plans Sharetalk plans all the time. The only reason a customer would change their plan is if they want to, or if they need more minutes. I have numerous customers on old plans that were told by agent stores that they have to change. So where do you get your info that we feed bad info to customers?
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usccindiana

Jan 1, 2008, 2:24 PM
No, no, no. You can always keep your plan. The only thing you need to know is that if the plan is less than $39.99 a month, you will pay an extra 50 for the phone and a $15 equipment change fee. If you upgrade to a new plan, the phone will be the 2year contract price and you usually are not subject to the equipment change fee.
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