Quit grinding Sprint over disconnects
I read the article and I watched the news and I read all the posts on 'how dare sprint axe customers with issues calling in'.
They arent disconnecting those with issues, they are disconnecting the idiots they deal with constantly about the same thing. They took the worst of the worst (1200 out of millions?) to dump, not the average person.
I deal with these idiots, the ones who scream every month on how we are inflating their bill, and every month we sit down and explain to them how to read their bill and keep up with their minutes then next month...same crap.
The ones who call in complaining just to get credits on their bill...every month
The ones who come in 'bragging' about how they have the office of he president number and w...
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They arent disconnecting those with issues, they are disconnecting the idiots they deal with constantly about the same thing. They took the worst of the worst (1200 out of millions?) to dump, not the average person.
I deal with these idiots, the ones who scream every month on how we are inflating their bill, and every month we sit down and explain to them how to read their bill and keep up with their minutes then next month...same crap.
The ones who call in complaining just to get credits on their bill...every month
The ones who come in 'bragging' about how they have the office of he president number and w...
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I wish u hadn't posted that,, now u will get Jerks like Cellenator calling in saying everyone is rude to get stuff out of it because now they know they can do it
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Well, not only that, but these individuals that were ousted are ones that were asking for information on other accounts. My bet is they were doing so for fradulant purchasing, or other misdeeds. Sprint is doing the right thing. I don't even think they're taking out customers that complain too much. They're taking out the ones that call 23 times a month. I've been a victim of "attempted" scam over the internet, and one thing that I noticed was the CONSTANT stream of emails from this individual. Sometimes five or six emails a day.
So, Sprint is just watching their back. You can't blame them for that.
So, Sprint is just watching their back. You can't blame them for that.
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The reason why sprint has ****ty customers is because they offer the lowest deposits out of everyone. Who might you think requires a deposit?????
FACT:
This post is in no way to upset poor people in debt. Facts have proven that you are the most unhappy people on earth and always look for handouts.
FACT:
This post is in no way to upset poor people in debt. Facts have proven that you are the most unhappy people on earth and always look for handouts.
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My thing is i wonder is Sprint had any idea it would blow up this badly in their faces regarding this issue. Not to be a hater or anything but seriously with all these blogs, posts, news segments blowing this up can do nothing but hurt the company image and overall bottom line. I just don't understand when your already to the point of losing customers on a quarterly basis why you would even risk it. they need to find a quick way to rebuild its self with a broad clear message on what there biggest strengths are to the customer and continually restrengthen their current customer base with a positive outlook of the future of the company and things there are looking to move forward to. in a clear broad message other than sprint ahead
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I think that this dropping of overwhiney customers (and remember, they aren't dropping people who are calling in a few times a week, but those who call 5 out of every 6 days for 6+months straight) could actually improve their customer service. Imagine not waiting for 5 minutes on hold before you talk to someone. That would improve customer service immediately.
Personally, I think that's all Sprint was hoping to achieve, lower call volume.
Personally, I think that's all Sprint was hoping to achieve, lower call volume.
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i dont know what to think. when i hear sprint--automatically i think bad cs. especially having tmo for five years.
back when my husband got depoyed to afganastan--we decided to suspend and hold his tmo account for a year with no charge untill he came back. during that time i thought i wasnt going to need a phone. around the 2nd month of him being gone i changed my mind--but i kinda wanted to try something new--so because two of my friends had sprint i called them up. . .
well first of all the waiting time was sooo long that i had to put it on speaker phone, and by the time they answered i forgot that i was on call 😳 the lady actually scared me.
they ran my credit, i approved, picked a phone and was to receieve it in a week.
tw...
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back when my husband got depoyed to afganastan--we decided to suspend and hold his tmo account for a year with no charge untill he came back. during that time i thought i wasnt going to need a phone. around the 2nd month of him being gone i changed my mind--but i kinda wanted to try something new--so because two of my friends had sprint i called them up. . .
well first of all the waiting time was sooo long that i had to put it on speaker phone, and by the time they answered i forgot that i was on call 😳 the lady actually scared me.
they ran my credit, i approved, picked a phone and was to receieve it in a week.
tw...
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I have to agree. I worked for a short period of time in tech support (not sprint though). Some customers simply cant do anything by themselves. Some other customers were just lonely and would call over silly stuff just to talk to someone. When people are calling in daily for non-issues it just makes no sense to keep them as a customer.
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personally as a ex-employee who left the company only becuz of the treatment of customers -- would speak that half the time its they're time for not training the reps, not explaining things right and most of lieing about f****ks up period on they're own -- and yes sometimes we do get those people who are just bent on getting a free ride -- but where i come from -- the great of state of tx -- we have a law -- and one great law at that -- is you have the right to serve -- but that only means when someone is being totally disrespectful -- much less ie being a b i t c h -- then you can kindly ask them to leave or have them taken out by force -- and i myself being a store manager for another wireless service provider know the difference between a...
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my brain has started to hemmorage from trying to read that... can some one translate for me?
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