AT&T Confirms Device Upgrade Fee Rising to $36
call customer service
If you've been eating at McDonald's for 10-15 years, should they give you a free Big Mac? No, tehy shouldn't.
If you've been shopping at Walmart for the past 20 years, should they give you a free $36 gift card? No, they won't.
Stop thinking that the world owes you something for free just by living it in. You want something, you earn it, you pay for it. You don't get it for free.
linkfeeney said:
we dont paid UPGRADE FEE with electric bill so YOU KNOW! Also, I don't get refund when they do a electric surge into my appliances and breaking my stuff!
Of course you can get compensation for costs associated with electrical surges...
you are just making up off the wall stuff now
bottom line, if you don't want to pay an upgrade fee... don't do it...
you are not a captive...
If you are changing to another, customer owned equipment on the line, there is no upgrade fee...
And when I worked for at&t we were told by corporate that they don't even care about the upgrade fee and that whenever waiving it will improve customer satisfaction we should do so.
No one deserves a break on the monthly service charges, but bogus charges like the upgrade fee...meh...
That's funny, I remember all the customers whining about it telling me that 'when I was with Sprint I never had to pay an upgrade fee'....so many customers insisted that at&t was the only company that had an upgrade fee...
And I worked customer service, so dealing with customer complaints about things like the upgrade fee was what I was there to do....
Sprint has a reputation for giving credits out like candy, so I imagine the upgrade fee is probably waived about as often at Sprint as it is at at&t (and at at&t it is waived most of the time in my experience)
We just had this quiz that had info in regards to stop handing out credits when they aren't due..shortly after that was posted, I had an agent credit a customer because the customer complained about being charged CA sales tax when he shipped the order there and he was in Florida. I'm not sure how often the fee is waived, we are strictly forbidden in our department to waive it, but I'd assume if they complain to the right department, it would be waived.
As far as not giving credits unless they are deserved...one of the most ridiculous requests for credits I ever received was a guy who asked me to waive the 911 fee....he actually said that at&t should pay that fee for him.....and I asked him 'wait....you think at&t should pay your taxes for you?'....at which point he backed down...
hahahah! Customers make up the dumbest arguments and when they get put in their place, they either stop talking and hang up, or find something else to complain about.
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