Verizon Wireless Now Selling Motorola Devour
Indirect Retailers
There are a lot of indirect retailers that I wouldn't support at all. I work for A Wireless/ABC Phones in North Carolina. They threaten to fire me and my co-workers for things as small as not greeting customers with a handshake. Cellular Sales is terrible too, and I believe they're a little bigger than we are. Of course being that its a commission based job regardless of where you work, I would definitely support the rep on a case by case basis not by what kind of store he/she works at. Personally I've gotten to the point where I walk out if I don't feel like the person I'm working with cares or gives me any attitude.
Back to the phone at hand however, we too have had the Devour since Feb 25th, its a piece of junk and every one I've sold...
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Back to the phone at hand however, we too have had the Devour since Feb 25th, its a piece of junk and every one I've sold...
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Obviously don't support a store that doesn't deserve it. But (at least around here) customers seem to go to retailers to "try out the device" and find out all the information they want about the phone/plan/features and then they go order it online. And then they come back and want support on the device, and help setting it up, and get angry when it costs money to xffer contacts
Obviously the rep/stores are good enough for them to come to for advice and support, so why not invest there?
there are a lot of bad retailers (and bad store reps) I really think Carriers should crack down on these stores and clean them out. But if the store gives you a positive customer experience then support them.
I've honestly had customers think tha...
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Obviously the rep/stores are good enough for them to come to for advice and support, so why not invest there?
there are a lot of bad retailers (and bad store reps) I really think Carriers should crack down on these stores and clean them out. But if the store gives you a positive customer experience then support them.
I've honestly had customers think tha...
(continues)
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