Sprint Cancels Difficult Customers' Contracts
Bravo
I have never had a lot of good things to say about Sprint from a business standpoint, but I have to applaud this.
Anyone who has ever worked in a service industry of any sort knows that there is a small percentage of the customer/clientele base that can never be pleased and just loves to cause trouble by constantly trying to figure out ways to get all kinds of perks without having to pay for them. You can justifiably criticize Sprint for many things, customer service among them. That being said, it is very unfair for them (or any corporation) to have to always be the bad guy.
One thing to note is that Sprint didn't target just anyone who calls in a lot. Nor did they seem to go after customers who may have had legitimate grip...
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Anyone who has ever worked in a service industry of any sort knows that there is a small percentage of the customer/clientele base that can never be pleased and just loves to cause trouble by constantly trying to figure out ways to get all kinds of perks without having to pay for them. You can justifiably criticize Sprint for many things, customer service among them. That being said, it is very unfair for them (or any corporation) to have to always be the bad guy.
One thing to note is that Sprint didn't target just anyone who calls in a lot. Nor did they seem to go after customers who may have had legitimate grip...
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*BUMP*
Couldn't have said it better myself... this is only 1000 out 53,000,000 accounts. You KNOW these people were complete jerks who just wanted to work over the system for their own good. They said some of these people were calling hundreds of times per month with things that have nothing to do with their phone service. I can't believe people are actually upset at Sprint for this! When you have 53,000,000 customers you just CAN'T please absolutely everyone and Sprint is letting them out of their contract AND paying their bills! WHAT IS WRONG WITH THIS?
Couldn't have said it better myself... this is only 1000 out 53,000,000 accounts. You KNOW these people were complete jerks who just wanted to work over the system for their own good. They said some of these people were calling hundreds of times per month with things that have nothing to do with their phone service. I can't believe people are actually upset at Sprint for this! When you have 53,000,000 customers you just CAN'T please absolutely everyone and Sprint is letting them out of their contract AND paying their bills! WHAT IS WRONG WITH THIS?
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thank you! couldn't have said it better myself.
remember folks, customer service is a two way street...
remember folks, customer service is a two way street...
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Another thing...
Like it's been mentioned a few times already, we're talking about 1000 customers out of 53 million. That comes down to approximately 0.0001 percent of Sprint's customer base.
So look at it this way: what if nine of us were at the cell phone store needing legitimate assistance but we couldn't get it because there was one person trying to get one over on the customer service rep. This guy was yelling at the rep, cussing her out, etc. And what's more, you knew he was full of it because you saw him do the same thing last week when you went into the store to pay your bill. And the month before when you came in to buy a car charger.
So all of you people condemning Sprint for this, if you were one of the nine people wa...
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Like it's been mentioned a few times already, we're talking about 1000 customers out of 53 million. That comes down to approximately 0.0001 percent of Sprint's customer base.
So look at it this way: what if nine of us were at the cell phone store needing legitimate assistance but we couldn't get it because there was one person trying to get one over on the customer service rep. This guy was yelling at the rep, cussing her out, etc. And what's more, you knew he was full of it because you saw him do the same thing last week when you went into the store to pay your bill. And the month before when you came in to buy a car charger.
So all of you people condemning Sprint for this, if you were one of the nine people wa...
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That has happened in retail. People come into stores and make as big of a stink as possible thinking that they will get their way by causing a scene. You might be there to pay a bill and someone who got there phone wet is demanding a new phone and making noise. My managers try to help but after awhile you sometime even have to call the police for some customers who won't leave or are being very threatening. Customers are not always right. We need customers, but we provide a service that about 7 other carriers also provide.
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Exactly. I've seen that scenario play out in stores a few times and NOT ONCE have I ever heard any of the remaining customers say that the complaining customer was treated unfairly. NOT ONCE have I heard anyone say that the manager or employee should have tried harder to keep the customer in the store or fix his problem. NOT ONCE have I heard any disparaging remarks about the company. Yet this is the exact same thing and people are treating Sprint like the evil empire. It makes absolutely no sense.
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You know that is? Its cuz we have gotten used to being able to have everything. We are spoiled and think that having a cell phone is somthing that is our right, when in fact it is a priveledge. The poeple on this forum siding with the ex-sprint customers are just as bad as the ex-sprint customers cuz they are in fact condonin that kind of behavior. You have to remmeber, if you call into CS and have a ligetimite problem you will not be canceled, and therefore have nothin to worry about. As said many times in the thread, this only effects like 1% of all sprint customers.
I agree with Sprint and their decision to end the subcription of these customers. To call CS 25+ times a day or month is insane. I dont really see how anyone can be upset a...
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I agree with Sprint and their decision to end the subcription of these customers. To call CS 25+ times a day or month is insane. I dont really see how anyone can be upset a...
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This forum is closed.
