Well it took long enough, but doesn't affect me, no way I'd go to T-Mobile again. They are to far behind Sprint when it comes to internet and media.
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Then just remain a happy Sprint customer and we all wish you well.
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Hey good for them, I hate dealing with stupid people. I like that story, very entertaining!!
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That is actually a good thing. It's a free way to get out of a 2-year contract.
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Okay to clear up some things, I called Sprint today and talked to them. They said that it only happens if you call 90 times or more within a 6 month period. Good for Sprint, I wouldn't want to deal with them either.
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I like how you got that off a blog post, which isn't proof. Hell I could write a blog like that, and what are the other carriers churn rates? See Sprint doesn't want retards using their service, thats why VW and At&t have so many customers. Majority of people in the US are retards. I work in customer service and deal with people all the time. I have never been disconnected while on customer service nor have I ever been hung up on. I'm sure they have some of these calls on recording, and I bet anything that Sprint isn't the one causing problems. 90 times within 6 months is a ridiculous amount.
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I work in Customer service as well.. I agree that 60 calls in 90 days is alot, but from personal experience with Sprint, I would have to call 4 to 5 times before they fixed a billing issue (they created). Sprint may have some great features, but there is a reason that T-Mobile is still ahead of them and will be for a long time.
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Do you think that would work with T-Mob? Getting out of the contract and all without having to pay the fee?
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No, TMO wont cancel their agreements with people because they don't want to fix a problem. There is a reason TMO is #1 in Customer Service... if there is a problem, they fix it. (the only time you hear otherwise is when a customer has unreasonable demands)
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Idiot, the proof is in the link itself (someone scanned their actual letter sprint sent them terminating them) 🙄
"and what are the other carriers churn rates?"
Much better than Sprint's, that's for damn sure.
VZW 1.13%
AT&T 1.7%
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I read the whole thing. And about 6 pages of the forum. Remember its a personal blog. I've searched the web and get different churn rates from multiple websites. Im sure Sprint does have a high churn rate, especially with the ensemble and accounts being switched over. You have no right to call me an idiot and I'd challenge you any day to intelligence. I never said the letter was false. I have done my research on this matter and know that 2% is a lot less than 1.13 and 1.7 when looking at the number of customers the other carriers have. The rate also changes in Q's so the percentage changes four times a year. They can't pick one quarter and say the company sucks. They would need annual rates to be more accurate.
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Sprint and T-Mobile's churn rates have been behind AT&T and VZW for the past 2-3 years bud, I know they change quarterly, and ever quarter Sprint has horrendous churn.
My numbers are the ones reported by the carries themselves for the end of the 1st quarter, 2007.
And actually not only in % but also by volume too Sprint has been bleeding off more customers than VZW and AT&T.
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stoopered said:
They can't pick one quarter and say the company sucks.
Well, customers don't need to pick a quarter to say a company sucks. Many people will do it as their contracts expire since they don't feel they should pay a company (Sprint, for example) $200 to leave a few months early.
More importantly is to watch the churn rates to see if they have a trend. Verizon Wireless has trended low, and AT&T is trending lower. I haven't gone and pulled Sprint's numbers, but with Verizon and AT&T trending lower, someone else is either adding customers at a slower rate or churn is trending higher (both seem like Sprint right now).
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stoopered said:
I like how you got that off a blog post, which isn't proof. Hell I could write a blog like that, and what are the other carriers churn rates? See Sprint doesn't want retards using their service, thats why VW and At&t have so many customers. Majority of people in the US are retards. I work in customer service and deal with people all the time. I have never been disconnected while on customer service nor have I ever been hung up on. I'm sure they have some of these calls on recording, and I bet anything that Sprint isn't the one causing problems. 90 times within 6 months is a ridiculous amount.
I'm sorry, but It's not very customer service like to call the majority of anybody retards.
If y...
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stoopered said:
Well it took long enough, but doesn't affect me, no way I'd go to T-Mobile again. They are to far behind Sprint when it comes to internet and media.
... and light years ahead in customer service. I guess it depends on where your priorities are.
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Yeah T-Mobile hed pretty good customer service, but its not a big deal when I only have to call customer service once every two years or so. When I encounter problems I take my phone to a Sprint store their located everywhere. Wichita Falls doesn't have a TM store so we have to mail everything. And coverage is better with Sprint in this city.
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I would not write off tmobile just yet. being in 3rd or 4th place makes one likely to take chances or try out things Verizon or Sprint would not have. Once the 8320 drops with @home service I see their stock inching higher. I am sure they will have a 3G - wifi combo also.
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There is a big difference between 3rd and 4th place. That gap is bigger than the difference between 1st, 2nd, and 3rd. The free hot-spot is great, but I don't eat at the 2 locations that offer it here. And I use my Sprint phone as my dsl and my home phone. TM stated that the beginning price will chance, and I have a gut feeling that its not a decrease. I have never gone over my minutes and I use the radio, and tv features on my phone. Now 3g how exciting, and its about time. 4g--WiMax by Sprint will hurt all carriers as they plan to stick with MediaFlo. Sprint already has most of the right to the 2.5 Ghz spectrum and enough of it to cover almost all of the US. No other phone company owns any rights to the frequency spectrum that WiMax uses. ...
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Sprint isn't going to have as much of an impact as you might think. Look at their churn rate and how many customers they lose each month. They're canceling because they're unhappy and there must be a reason for it. You're happy, granted, but a lot of others are not. That high churn rate can kill a cell phone company eventually. They have a well deserved reputation through history of not resolving their customer's complaints and now they're canceling the ones that they couldn't fix.
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S.P.R.I.N.T = Such Poor Reception Im Not Talking. 🤤
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Oh okay, so thats why their stock is on a constant increase. Hmmm... Customer service, perhaps that Nextel can help out on that part, since they have the highest rate of returning customers, and maybe Ensemble will help, but guess we can't tell yet because its a recent change. So you say they have a high churn rate, well I'd love to see your proof on that. I heard that a few years ago, but is it still true? I highly doubt it, When I worked for Sprint, TM, and VW every recent customer has been happy with their service, only the ones who had it 3 or 4 years ago complained about their bill, and I get that with every service. Please send me a link to your churn rate theory I'd love to read it.
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Dude, it's released every quarter. Apparently you haven't been paying attention.
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Stock has absolutely nothing to do with quality of service. Stock price is simple supply and demand theory. Enron had pretty good stock at one time, with a period where it seemed that growth wouldn't stop...
stoopered said:
When I worked for Sprint, TM, and VW every recent customer has been happy with their service, only the ones who had it 3 or 4 years ago complained about their bill
You've worked for Sprint, T-Mobile, and Verizon? Not an independent dealer? Wow, talk about churt (or employee attrition.)
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I like how you got that off a blog post, which isn't proof. Hell I could write a blog like that, and what are the other carriers churn rates? See Sprint doesn't want retards using their service, thats why VW and At&t have so many customers. Its the US majority of people aren't to intelligent. I work in customer service and call phones, I bet the people described are full of ****. I have never been disconnected while on customer service not have I ever been hung up on. I'm sure they have some of these calls on recording, and I bet anything that Sprint isn't the one lying.
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The latest update I could find on the net was for Q4 2006. Here's the link: http://www.mobiletracker.net/archives/2007/01 /08/sprint-nextel-growth
T-Mobile's growth is on the increase as is ATT. I don't have time to check VZW but I'm sure you know how to do an internet search.
Q1 and Q2 2007 I couldn't immediately find and I don't have time right now to look. If you can find another article that disputes what I'm saying, feel free to post it.
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stoopered said:
I have never been disconnected while on customer service not have I ever been hung up on. I'm sure they have some of these calls on recording, and I bet anything that Sprint isn't the one lying.
It sounds like you regularly call customer service, especially if you describe a consistent experience, you can't describe an experience like that with just one call.
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I do. I work with Sprint now, but used to work with TM, Verizon, and Sprint, though I've never worked for At&t.
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So, you're saying that as an employee of Sprint that you have normal issues that call customer service on a regular basis?
Wow.
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Well, considering Sprint is struggling, they have to get the company running smoothly before they could effectively launch a nationwide network built from the ground up.
It seems Sprint is having problems running iDEN and CDMA, so when WiMax goes into the mix, I would expect Sprint's problems to double.
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