Sprint Brings Back Two-Year Contracts - With A Catch
Oh my god.
Don't get me wrong, I'm glad that people are finally doing the math and explaining it to people, but holy crap it took long enough. Maybe now if people pay any attention, they won't beat up customer service over the "increased price" of the monthly payments (aka loan).
Then again, I bet that instead they'll beat people up over how they were "being ripped off" for years...
There were a number of reasons. One is with the subsidy, you are only paying tax on the subsidized price, not full price. In my case, there was also the issue of having to change plans which would have drastically reduced my corporate discount since on the newer plans, it only applied to the data.
As for your corporate discount and changing plans... this is a non-issue for a large amount of people who either need more data, can use shared data more effectively, who have more people, or who don't need to upgrade quite as frequently. Or, of course, for people who don't have a 20+% discount on both their plans and whatever data package they have. That isn't even counting new customers who never had the older types of plans which separated each service and ...
Edit: Heh, because I replied on this thread it's now a "below" rant.
If those plans are better for people and they can keep them, great! 100% support for that. But at the same time, it would be better to leave it open as an option for the people who it will actually benefit - *most consumers* get confused if they have more than 2-3 options, it seems. (and I've seen it from personal experience, too)
We could have a discussion about why that is, but that's a whole different cow.
Rep are giving away the lease or installment to customers
Later after getting the bill, customers are calling the CS
They can see the reports months after months that the new plans are the top of their complain list.
Solution: add the old 2yrs contract back as an options
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