Sprint Cancels Difficult Customers' Contracts

According to MSNBC web site (http://www.msnbc.msn.com/id/19681390/), the total calls in a month is 40,000 calls. Imagine how many employees Sprint needs to handle those 40,000 calls. Secondly, those customers call at least once a day EVERY SINGLE DAY of the month, and if they need that much help, there must be something wrong with them. A phone is just to make a call, so I don't see any reason to call customer service like crazy (even to dispute the minute used) During my 6 years with Sprint, I only call customer service 7, 8 times. When I add or remove service, I did it online and their customer service representative promptly contacted me right away asking if there was anything else I wanted and if I was satisfied with the result. I never ...
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The reason most of the customers are pissed is because I'm Sprint caved into there demands for a while with addition minutes, retention plans, credits, new equipment and now there not gonna get nearly as sweet a deal with a new company.

When I first heard about sprint dumping the 1000ish customers, my initial reaction was something along the lines of "Sprint must be out of their collective minds." Then I thought about it for a while.

Sprint has 55 million odd subscribers. Is it really shocking to assume that out of those 55 million unique individuals, a mere 1000 of them are so neurotic, whiney, dishonest or just plain annoying that dealing with them would go way above and beyond what any rational person would call good and fair customer service? Paying a company for a service does not give a person the right to be a total jack-hole. It does entitle them to good customer service, but there is a line I am sure that the .00002% of their customers who they axed have crossed...
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call centers cost money to maintain, so every call to cs costs money. not only sprint, but every company should do this. call constantly about every stupid little nonsense thing and be fired.

good riddance. all 1,000 people are probably the "why is my bill so high" crowd. i don't know, try reading it

25 complaints a month is a lot cheaper than ETF. If I were a Sprint CSR, I'd be upset with my company. People will do ANYTHING to get our of an agreement.

I have only bee with sprint for 4 months and the signal strength is really great but the billing has alot to be desired.

I have had a billing issue every month that I have received a billing.....may, june and now july...

I switch last month to a higher number of minutes and they neglected to advise me that i would be billed for a prorated amount plus the next month billed charges. so instead of getting a billing of $90, I got billed today for $175.

I am gone, and I will be more than happy to pay the early term fee....


SPRINT HAS PROBLEMS. I AM WITH ATT NOW.

this is a smart and money saving move on their part. these customers most likely will call whatever their carrier is. When i worked for Cingular at the time, our Area regional manager had to fire a customer. The customer was costing the company to much money and was harassing employees. You have to remember, everytime you call customer service, you are costing the company money. Hence why cingular does not have complete 24 hour customer service.

Twenty-five calls per month is excessive, don't you think? If it really costs a carrier between six and ten dollars per call(someone stated this elsewhere in the forum), then that is between $150 and $250 per month. The average customer may pay $75 monthly. Could you run a business devoting twice the resources to a customer as what he was paying? This is being generous as well. Plans actually start at $39.99 for most carriers. What would you like to bet that more than a handful of these customers are on bottom tier plans? I do think Sprint has made a PR blunder by doing this, but there is some legitimacy to basically giving up on pleasing people who apparently cannot be pleased. It is sad but there are people who do not want to pay...
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So how would this work . Would the troublesome Customers be required to pay the ETF? I wouldnt think so. I dont have sprint now But when i had Sprint I did read the contract and didnt recall Anything about how many times you can call CS. Being that if you break the contract you are on the hook for ETF. Is Sprint on the hook for the term of service ? I mean if someone were anal about it these questions could be brought to light in a court of law And or Arbitration.



In the case that Sprint could break the Contract I dont think The person that has paid on time every month should have to pay ETF. This would be a loophole people could use to get out of thier contract.


Just playin Devels Advocate.

98% of you customers take up 10% of your time where as 2% of your customers take up 90% of your time.

My brother who runs a webdesign company cuts people who call in to whine too often. Seems to work for him.

The customer is only Number 1 if they act right. That appears to be Sprint's new customer service mantra. LMAO!

I wrote about Sprint's cancelation on my blog and want to do a follow up with stories about what these wacky customers were calling about. I can't imagine why anyone would call a mobile phone company 25 times a month.

I'm sure there are some classic entertaining stories out there.

http://danmobile.blogspot.com/2007/07/sprint-cancels ... »

Haha, way to go Sprint! What kind of problems can people be having with a phone or service if they have to call a carrier so many times? If you are not sure if a carrier or phone will meet your needs, do your freaking research first before you subscribe or buy a phone. That's why there are web sites like this one and others. I guess people are just stupid and lazy and want everything done for them.