Sprint Expands Retail Deal with Dixons Carphone to 500 Stores

Sprint think that by having nearly 10,000 locations to buy their crap service and devices that it will somehow bring in more customers. The real issue here is that Sprint has lost even more focus than before.

Instead of putting the focus on its own O&O stores and really driving the network forward, faster, and with more finances to solidify the user experience, all these added costly stores and partnerships (like the failed one of RadioShack's 1400 stores, not a single one of them reopened in my city as Sprint as they promised) are only draining more cash and resources from a company that has ADHD. They are hyper on jumping on anything that seems worthwhile, before doing the real research and knowing and understanding their market, but al...
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They have big picture problems, network, CS, yadda, yadda, but none of that matters if you train a good sales team. They are Really doing this newest lockup because Sprints internal sales team practices suck. They cant even consistently manage standard customer service best practices, and so pretty much anyone looks good when they are put side by side.

Sprint kept pushing more and more ways to get people into the store like readynow and booking store appointments online but then when the customer gets there, their experience sucks. No one greets them, they stand around for 20 minutes while sales reps ignore them or sigh at them for wanting help, and then they want to act like ****y a-holes talking down to potential customers when you c...
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