Verizon Wireless Confirms $2 Fee for Making One-Time Payments
Dec 29, 2011, 10:46 AM by Eric M. Zeman
Verizon Wireless today confirmed to Phone Scoop via email that it plans to institute a new $2 charge for customers who make single bill payments online or by telephone. The change goes into effect starting January 15. Verizon said that the fee will be waived in a number of circumstances, including: electronic checks sent through My Verizon Online, My Verizon Mobile, or via telephone; autopay enrollees who pay using credit/debit/ATM cards or electronic checks; payments made through customer home-banking services; credit/debit/ATM card or electronic check payments made at in-store kiosks; Verizon Wireless gift cards or Verizon Wireless device rebate cards to pay a bill in-store, online or by telephone; or a standard paper check or money order mailed directly to Verizon Wireless with a monthly invoice/bill. The telephone and online single payment fee will be disclosed up-front and throughout the transaction so that customers know it will be levied at the time of payment.
source: Verizon Wireless
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Really more of a credit card fee...
Just use your bank's online bill payment service. That's ACH and therefore this fee doesn't apply. You can do it manually each month even if you use paper billing. (That's how I pay most of my bills.)
This fee is only if you're using a credit card. Credit cards do come with fees, paid by the merchant. 2 percent is typical for any kind of rewards card. So on a $100 phone bill, that's $2. Verizon is simply passing that on to you.
I do think it's a stupid move on Verizon's part, but that's what's going on.
Thank you for the clarificiation, that all makes sense. I understand the added cost to Verizon for credit-card payments being passed on to the customer. That's a fair cost pass-through on their part, IMO.
Thanks again for clarifying.
Rich Brome said:...
You can pay your bill online without setting up auto-pay and without incurring this fee.
Just use your bank's online bill payment service. That's ACH and therefore this fee doesn't apply. You can do it manually
It's funny what some people say
FIRST.. they're a how many billion dollar a year company?
SECOND.. what bank company is charging VZW this "fee" to process their customer's credit card fees and what kind of a hold do they have on VZW that they can't just say "HELL NO"
THIRD.. how much could it possibly cost? I highly highly highly doubt it's $2 each time I pay with my credit card when I choose to.
NO, I will not authorize you to take money out of my account each month.. bc you're billing is always so perfectly accurate, right?
I don't know what anyone could possibly say to make this acceptable.
FIRST.. they're a how many billion dollar a year company?
The answer is that the...
you dont have to take this!!!!
Can Verizon Wireless Change This Agreement or My Service?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you're accepting the change. If you're a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no Early Termination Fee.
Why I Won't AutoPay or allow ACH
So my choices are Auto-Pay or ACH, neither of which is something I will do. I prefer to know ever bill that comes through and pay for it myself, when I want to. If something has caused m...
There doesn't need to be anything automatic. You can receive a paper bill, examine it for any billing errors, then g...
This is just Verizon's way of "passing the buck". They have to pay a fee in order to accept credit cards, and are passing that fee on to the consumer. That is wrong.
I don't think your description is ...
I have to pay, to pay you?
The Charge is Valid!
Verizon is saying "enough is enough" to this charge as they're losing capital and need to make up for it. So, they pass the charge onto customers.
My local breadstore does the same thing if you pay with a debit card. They charge a debit fee.
I'll call it a "lazy/convienence fee", essentially that's what it is. You can still pay by cash at a store, by check at a store, or by check by mail...however if you want the LAZY/convient way of going through...
Credit Card $2.05
Electronic Check $0.03
Thats what it costs us to take a payment ONLINE, its much more through a rep or sivr.
You may call it a lazy/convince fee, I call you a fanboi. And can pay within the same 3 mins on their site.
Eff you, Verizon--
I'll just write you a check every month--old school. That'll keep YOU spending money to process my bills.
Breach of Contract??
Maybe I'm a total dud...
been done before
While they're at it
It's hard to make AT&T look good with their T-Mobile failure, but Verizon is doing an excellent job.
Maybe they can charge a $2.00 fee every time they restore service after an outage. Call it a "Reestablishment Fee." With three outages this month, that'd make up for lost revenue!
It's hard to make AT&T look go
Much like BofA Debit Card Fee
Same thing happened when Bank of America said they were going to charge a $5 fee per month to use your debit card... enough backlash caused them to cancel that idea.
I work at a Verizon Retailer and we use the phone system to aid customers with their payments... can only imagine how fun it's going to be to tell them we have a convience fee for every form of payment (we currently have one on cash).
...why can't they just do the right thing
Lack of clarity
Regarding comments that we should all just enroll in auto-pay: Not me, I want the power to disburse the funds only when I allow it, never to let automated systems go into my accounts and extract the money. These online & automated systems are still too non-secure and non-trustworthy. They have a lot of work to do in terms of making these systems properly secure & trustworthy.
I'll Tell You Why The Did It...
Because They CAN!