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Sprint Uses Carrier IQ to Monitor Network Performance

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Dec 1, 2011, 2:01 PM   by Eric M. Zeman
updated Dec 1, 2011, 2:08 PM

In a statement provided to The Verge, Sprint today admitted that it uses information harvested by Carrier IQ to help manage the performance of its network. "Carrier IQ provides information that allows Sprint, and other carriers that use it, to analyze our network performance and identify where we should be improving service," said Sprint. "We also use the data to understand device performance so we can figure out when issues are occurring. We collect enough information to understand the customer experience with devices on our network and how to address any connection problems, but we do not and cannot look at the contents of messages, photos, videos, etc., using this tool. The information collected is not sold and we don't provide a direct feed of this data to anyone outside of Sprint." Carrier IQ has come under fire for collecting user data on Android and other smartphones. Nokia and RIM, have said that Carrier IQ is not installed by them on their devices. Verizon Wireless has also said that it does not use Carrier IQ. AT&T has also admitted to using Carrier IQ, as have HTC and Samsung. Senator Al Franken has requested that Carrier IQ provide the U.S. government with a detailed list of what information it does and does not collect, how that data is stored, and what's done with the data. Carrier IQ has until December 14 to respond.


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