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Apple and Google Launch Phone Diagnostic Tools

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Dec 15, 2023, 12:45 PM   by Rich Brome

Within days of each other, Apple and Google have both announced new diagnostic software that allow users to troubleshoot common issues with their own iPhones or Pixel phones. The new Apple Diagnostics for Self Service Repair tool starts with a web site where users enter their device's serial number. On Google Pixel phones, a Pixel Diagnostic App can be accessed by entering a special code (*#*#7287#*#*) in the Phone app. The tool is already available on all Pixel phones, but Google now seems to be supporting consumer use of a tool previously intended only for qualified technicians. Both Apple and Google have relatively new programs that enable technical-minded consumers to order parts and tools, and repair their own phones. These new software tools should help users diagnose issues, identify the correct parts to order, and verify repairs.


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