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T-Mobile Offers Two Year Warranty on the myTouch

Article Comments  23  

Jul 8, 2009, 10:33 AM   by Eric M. Zeman   @zeman_e

Today T-Mobile said that it is offering a longer warranty on the myTouch 3G. The warranty period will last as long as the customer's contract, up to two years. Customers will be able to exchange non-working devices. Most warranties last less than one year.

source: T-Mobile




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Jul 8, 2009, 11:16 AM

***Very important correction*****

Dear PhoneScoop,
Please, you need to make the following correction: at T-Mobile retail locations we (that's right - "we") do not offer warranty replacements. At all. This is misleading to both your readers, and T-Mobile customers.

Thank you in advance.
u do now.
Well.... in test markets we do. It has not rolled out nationwide yet. If you check SAP while doing inventory you will see all the sku.
This information came straight from T-Mobile USA's head of marketing at a live event today in NYC.
What rock have you been living under? T-Mobile is activly trying to get us an instore replacement program. And just because WE dont do them now, doesnt mean we wont in august when the phone is released.

Did you ever even stop to think that they mi...

Jul 8, 2009, 11:01 AM

Just another reason

I think that offering the two year warranty on this phone is awesome. I know the warranty doesn't cover: lost, stolen, crack screen or water damage, but sometimes that isn't the issuw with people that have had phones like this over the previous 1 year mark. This is just another reason why t-mobile is listening to it's customers and trying to make improvments to is company to benefit both them and the consumer.
I agree this is a really nice improvement. This is something I would like other companies to consider, at least on their higher end phones.
i believe that this is a direct target towards angry i-phone users. i have had so many i-phone owners upset that at&t will not touch the i-phone when it messes up, or the data/messaging is $50 or apple takes so long to get the phone back to the custom...

Jul 8, 2009, 5:05 PM

real world

I like it in principal but... I think to get mass adoption you need to shorten to 18 months. They would be so close to upgrading that they might as well get another phone. I think the current gap is 12- 18 months when ppls phone miraculously drop calls and begin to suck.

...or.... how about a trade in value of like 50 - 100 bucks on used/old phones up to 18 months too or prior to upgrade eligibility if the phone isn't liquid/physical/lost, i.e. like normal warranty conditions.
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