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T-Mobile Eliminates Handset Upgrade Fee

Article Comments  47  

Dec 18, 2008, 11:16 AM   by Eric M. Zeman
updated Dec 18, 2008, 11:24 AM

Starting December 17, T-Mobile has suspended the handset upgrade fee that it charges all customers who upgrade from one phone to another. The fee, which was $18, is being suspended indefinitely, and is not part of a holiday promotion. The fee will no longer be required by any customer, no matter which phone they upgrade to, whether it be via retail or online sales channels.

source: T-Mobile



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This forum is closed.


Dec 18, 2008, 12:08 PM

Thank Goodness!!

That fee was just ridiculous... I'm already paying for a new phone and now I have to pay an additional fee? For what?

Good move.
Not only that, you get to pay more for that same phone than a new customer would!
You are paying abour 20% of a new phone, not a new phone outright.

I do agree that upgrade fees are kinda stupid, but I'm also tired of people paying 70-100 for a high end phone and thinking they are actually buying it outright.

Dec 21, 2008, 7:30 PM

So what?

T mobile is Garbage. Its said they have to get rid of the upgrade fee just to keep their own existing customers. T mobile has trash reception. lets be serious 😎
This coming from someone with "Palm" in their name? 🙄

Dec 18, 2008, 12:09 PM

Common Sense

I have always been amayzed by this fee and found no reason for it. It always seemed to be a "just because we can" fee. To me this seemed like encouragement for you to leave a carrier after your contract expired, especially in the day of age of number portability.
Its too recover some cost of selling you a phone at a super reduced rate. Its still cheaper than going to a new carrier since you don't have to pay an activation fee.
It never made sense to me why I had to pay a fee to continue being a T-Mobile customer for 2 more years. And like brschoppe said, when it's so easy to port out, you would think a company would do what they can to give you a reason to STAY with them in...

Dec 19, 2008, 11:52 AM

Your all Complaining........

I had a hard time explaining to customers a reason for the 18 dollar upgrade fee......the reason id use? every carrier does it.......for a while t mobile didn't.....then they conformed to the standard. Good thing is they were smart of to realize the standard isn't people use t mobile, so i'm glad they got rid of it, one more reason for me to say.....renew your plan with t mobile and pay no activation/upgrade fees, go to another carrier and pay double...enjoy
For what I'm aware of, that still leaves AT&T & Sprint charging an upgrading fee. Verizon only charges an upgrading fee if you do an early upgrade (for those on plans $49.99 & up and upgrade 1 year into a 2 year contract, or those on the same plan, &...
Should read "You're all Complaining.......

Good Day,
Spell Check

Dec 18, 2008, 5:18 PM

Just a thought.

It's funny as hell to me, because when T-Mobile started implementing the upgrade fee about a year ago, as employees, we saw no way to justify it. We told everyone, up the chain of command, that it was a bogus fee, that we knew it was, and it was total bullshit and nearly impossible to justify to most customers.

ignoring the concerns of your frontline employees, you'll get burned. 100% of the time.

every time they ignore us, they end up doing exactly what we said to do, and act like it was their idea. lol.

Dec 18, 2008, 2:34 PM

Additional Info...

If anyone did an upgrade in the past 14 days (30 days in Califonia) and paid the upgrade fee, you can have it credited back to you account. You can either call CS or go back to the store where you bought the phone and the manager can get it credited back.
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