Verizon Upgrades Its Customer Service
Jun 24, 2025, 7:00 AM by Rich Brome @rbrome.bsky.social
Verizon is launching a new effort to improve its customer service. First, for "complex issues", the company will now assign a dedicated "Customer Champion" to provide updates and ensure full resolution. Those updates can be provided however the customer prefers: "via the myVerizon app, text messages or call backs". Verizon says the goal is that "customers only need to call once, and we take it from there." Second, the company is extending its call center hours to midnight (previously ending at 7pm), and expanding its live chat support hours to 24/7.
source: Verizon
Comments
Finally!
Verizon, can you hear us now?