FCC Says Carriers' Efforts to Repair Hurricane-Damaged Cell Sites 'Completely Unacceptable'
FCC Chairman Ajit Pai lowered the boom on the nation's wireless network operators and their collective lack of progress in bringing wireless service back to the areas impacted by Hurricane Michael. "Even though efforts to restore communications services have been going well in most of the areas affected by Hurricane Michael, the slow progress in restoring wireless service in areas close to where the hurricane made landfall is completely unacceptable," said Pai in a statement. The agency has been in constant contact with the carriers. "I’m concerned that [the carriers'] actions on the ground aren’t matching the urgency that we have conveyed during those conversations." Pai is asking the carriers to waive the bills of Floridians in the affected area for the month of October. Pai is also asking the carriers to let customers change wireless companies without penalty. Florida Governor Rick Scott has called on carriers to take these same actions. Each of the major carriers has offered free calling and messaging in the affected areas, as well as waived data overages. Finally, Pai wants the carriers to be more transparent about where and how quickly they will restore service. Pai has asked Homeland Security to investigate the matter.
Oct 23, 2018
The iPhone XR goes on sale Friday, October 26, and Apple has revealed what it will cost to repair the device should it break. If the screen is broken accidentally due to mishandling, or if the screen breaks on its own, and the device isn't covered by AppleCare+, Apple will charge $199 to repair it.
Aug 29, 2019
Apple is opening up its official iPhone repair program to allow independent repair shops of all sizes access to genuine Apple parts, tools, training, repair manuals, and diagnostics. Apple had previously restricted these resources to Apple Authorized Service Providers (AASPs), which now includes all Best Buy locations.
Nov 5, 2018
FCC Chairman Ajit Pai sent letters to more than a dozen telephone service providers today asking them for a status update on their efforts to curb robocalls. He demanded these companies deploy a system that authenticates the identity of callers as those calls transit the networks with the goal of identifying and squashing spoofed numbers and spam.
Oct 16, 2018
Verizon Wireless today said that it will automatically credit its customers in areas impacted by Hurricane Michael for three months of service. The credit will be made for every line on both consumer and business accounts.