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AT&T Will Credit Customers for Outage

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Feb 25, 2024, 5:50 PM   by Rich Brome

AT&T has provided more details on its response to the unusually widespread and lengthy outage of its wireless network on Thursday. The company's only explanation of the cause remains "the application and execution of an incorrect process". But in a letter to employees, CEO John Stankey did note that the company "prioritized FirstNet service restoration, in line with our commitment to our nation's first responders." To compensate "potentially impacted customers", the company will issue an automatic one-time $5 credit to its postpaid consumer and small business customers. The letter to employees explains that this amount is equivalent to "essentially a full day of service". As for other categories of customers, the letter says "prepaid customers will have options available to them if they were impacted. We are also working closely with our Mid-Market and Enterprise customers and will address their concerns as those discussions take place."


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