FCC Targets Fraud In Texting, and Slamming and Cramming
The FCC took more actions this week to protect consumers from unwanted charges and changes to their telephone service. First, the agency wants to prevent the fraudulent use of toll-free numbers for text messaging. The FCC admits that toll-free texting is a valuable tool for businesses, but there is little clarity on what entities are allowed to authorize those numbers. "This lack of clarity could facilitate fraudulent behavior. For example, a toll free number on the back of a credit card could be text-enabled by a third party without the knowledge of the bank that subscribes to the toll free number, and fraudulent texts could then be sent to a consumer asking for sensitive account information," explained the agency. As such, the FCC wants to clarify that text messaging providers may not text-enable toll-free numbers without proper authorization. Further, the FCC wants to prevent messaging providers from text-enabling numbers that are not yet assigned to subscribers, as well as ensure that messaging providers disable toll free texting upon request by the subscriber. The agency is seeking comments on its Notice of Proposed Rulemaking before putting any regulatory changes into effect. Separately, the agency took new steps in order curb slamming and cramming. Slamming is the practice of changing a consumer's preferred telephone provider without their permission, while cramming is putting unwanted charges on consumer's phone bills."Unscrupulous phone companies target vulnerable Americans by misrepresenting themselves on sales calls or fabricating a consumer’s verification to switch service providers. Others go so far as to ask consumers to answer questions on an unrelated call and splice the responses into the alleged verification. And some simply cram charges on consumers’ telephone bills for services that they never authorized," explained the agency. The agency is calling for an outright ban on misrepresentations made during such sales calls, as well as invalidating any authorizations made by consumers based on being presented with fraudulent or false information. The FCC said it will suspend the rights of companies that are caught slamming and cramming.
Apr 4, 2018
Facebook today made significant changes to its platform as it continues to deal with the fallout from the Cambridge Analytica breach. To start, the company now believes Cambridge Analytica was given improper access to the data of as many as 87 million people, mostly U.S.
Mar 9, 2018
Google today introduced new Custom Device Actions for Google Assistant that will give devices native functionality specific to their hardware. Custom Device Actions build on the Assistant's existing Actions tool for issuing specific commands.
Jun 4, 2018
Apple today announced iOS 12, its next-generation platform for the iPhone and iPad. Apple says it spent time improving the performance of the operating system, which in claims will work well on iPhones and iPads that went on sale as far back as 2013.
Oct 23, 2018
The FCC today proposed two separate actions meant to free up more spectrum for wireless broadband use. The first covers the rules governing the 3.5 GHz band (Citizens Broadband Radio Service).
Nov 5, 2018
FCC Chairman Ajit Pai sent letters to more than a dozen telephone service providers today asking them for a status update on their efforts to curb robocalls. He demanded these companies deploy a system that authenticates the identity of callers as those calls transit the networks with the goal of identifying and squashing spoofed numbers and spam.