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Sprint Policies Give Subscribers An Out

Article Comments  73  

Oct 11, 2006, 1:32 PM   by (staff)

Sprint last week raised the price of a text message for subscribers who do not have a messaging or data plan from 10 to 15 cents. Since this is viewed as a material change in Sprint's pricing, customers who have not paid a bill since October 1 can cancel their account in the next 30 days without being charged an early termination fee. Separately, a class action suit has been filed in California against Sprint for locking their handsets. Although an unlocked Sprint handset would not fully work with any other national carrier's network - it could only be used for basic functions, a judge has agreed to hear the case and given it class action status. Should Sprint lose, California subscriber who did not ask to be exempt could be given an option to leave Sprint without paying a fee and / or other compensation.

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Oct 11, 2006, 4:34 PM

Ship Jumpers caught!!!!! Sorry folks no waived ETF's anymore!!

I called cancellations (multiple times) and they are giving customers 500 text free a month, which then makes additional incoming and outgoing 10 cents a message, thus no longer adversely affecting the material terms and conditions of the contract stated by article 7 of the CTIA agreement and Sprint policies. Sorry folks about the no ETF, but hey look 500 free text! YIPPEE!!!!
You obviously dont want to cancel that badly. Since its a breach of contract. Call this number 1-888-567-5528 been tried and tested. They are prepaired to cancel your contract.

Oct 16, 2006, 12:50 PM

Will this work even if you currently have unlimited text messaging?

I have unlimited text messaging. I haven't paid after Oct. 1st. Am I still eligible?
No. you must have used text messages with out a plan consistently in the last 2 consecutive months in order to be eligible.

Oct 12, 2006, 9:38 AM

A cop-out for all Spring customers

Am I the only one that thinks if Spring loses this case, that this is just a way for almost all Spring customers to cancel without paying their ETF?

I don't think most Spring customers care about porting their phone to another CDMA carrier. They just want to cut lose Sprint.
What part of the world do you live in?
I've never heard of Spring...

Oct 11, 2006, 2:16 PM

Actually, they would work with another carrier

"Although an unlocked Sprint handset would honestly not work with any other national carrier's network"

Actually they would work with any other CDMA carrier such as Verizon (but no web as VZW uses BREW and Sprint uses Java), Alltell (same web situation), Metro PCS, Cricket, U.S. Cellular. However the ESN would have to be added to the data base for a subscriber to activate the phone which most carriers will not do. They could be used if you could get another carrier to add the phone to the system, but most features such as picture mail, text messaging and web would not be functional so you would be stuck with a fancy phone that you could not use any of the features.
That's where CDMA carriers suck!Their phones are incompatible with each other network.
Thanks god to GSM.Just switch Sim Card,download all the settings for Text,MMS,Web and you good to Go.
Actually, they probably won't work, well not permanantly. I have had custies get Verizon unlocked phones, put them on their USCC account, and sure the phone works, until they hit a Verizon tower, which resets the phone back to factory settings and ca...
i dont know what thet thinking are the crazy they services is sucks price plan crazy and they custumer services the worse i just changed from sprint to tmobile very happy and thank god i changed they need to waked up or tmobile soon will be number ...

Oct 13, 2006, 3:07 PM

They will give you unlimited texts before anything

Get real people. Most people are just trying to find a way out of a contract after taking their nice $150 off a phone and sticking it to Sprint. Now Sprint was incredibly dumb to even raise the rates but still, they will give you FREE UNLIMITED texts before they let you out of a contract.

If you don't want a contract, pay full price for a phone and get raped on overages. Done.
Untrue, I just cancelled an extra line I had with No penalty. I had 1 yr left to go on the account. They checked what I told them but accepted the cancellation.
Gertie Knock-Off

Oct 14, 2006, 6:56 PM

Crowd surfing with "bad actors"

Seems like a good cellphone industry metaphor.

Oct 11, 2006, 4:17 PM


my dad currently has sprint but he's in a contract, i read the article, is it possible that he can cancel his account without paying an ETF, he did not pay his bill since oct1.
only if he has used text messaging for the last 2 months.

Oct 13, 2006, 8:42 AM

Just For Clarification on This Article.......

😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁 😁
The only way you are going to be able to cancel out your sprint service without etf is:

1) Customers have 60 days from October 1, 2006 to call to cancel because of the increase in rates for casual data usage and receive the ETF waiver, regardless of usage or a receiving a bill. The only way you are going to be able to get out of your contract is if you have consistent CASUAL DATA OR TEXT MESSAGE charges for the past 2 consecutive months. If you have a limited text plan (100, 300, 500,or 1000 msgs a month) or a vision subscriber you are S.O.L.

2) The customer specifically mentions that this increase in casual Text Messaging and Data Services is the reason why they are canceling. You must ...

Oct 11, 2006, 2:06 PM


Are things coming unglued?
well im glad i got rid of sprint awhile ago and ported my number to verizon... but nows a good time to get out of contract people! forget sprint and switch! 🤣

Oct 12, 2006, 11:55 AM

Would this include porting to other carriers?

anybody know?

Oct 12, 2006, 8:23 AM

am i to assume?

would this also cover customers under the Nextel umbrella as well? (i.e. customers who signed up with nextel before the merger and have not yet switched to a new handset or what not)

i know a nextel sub with 10 lines who wants to switch to Cingular but is waiting for his contracts to be up.

Oct 11, 2006, 6:10 PM

wait (confused)

i am confused on a few topics,

so your saying anyone who has sprint and did not pay them any money after oct. 1 can cancel without any fee's? i dont understand how this is possible.

also, if this is so, does it include nextel customers too?
That's exactly what this is saying. Because changing the price of texts falls under "material changes" and Sprint contracts state that if any "material changes" are made, customers who have not made a payment during that billing cycle can cancel serv...
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