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Samsung to Recall Note7 Amid Reports of Fires

Article Comments  9  

Sep 2, 2016, 3:24 AM   by Eric M. Zeman   @zeman_e
updated Sep 2, 2016, 4:23 AM

Samsung plans to recall the Galaxy Note7 smartphone after a handful of reports suggest the device may catch fire while charging. "We take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. Because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7." The company said it will replace the phones already sold, but preparing the replacements will take several weeks. For now, all sales of the phone are to be halted. Samsung did not say what owners of the Note7 should do with their device while awaiting their replacement.


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Sep 2, 2016, 9:16 AM

Carrier customer service number

If you have one, call your carrier's customer care for further instruction.
AT&T 800-331-0500
Verizon 800-922-0204
Sprint 888-211-4727
TMobile 877-746-0909
T-Mobile said that so far they're only offering refunds or exchanges for a different device. Samsung is offering the same but also a new revised note 7. I really like my note 7, I don't want a refund or change it for a different device, but I don't wa...
i bought my att note7 online at swappa dot com, i not ATT customer, i using the phone with Cricket. i asumed i cant go to att store and get a replacement note7 ?

Sep 2, 2016, 6:42 AM

What to do in the mean time?

Should we stop using the phone, or maybe use a non fast charger?
just dont charge the phone overnight. charge the phone when you at the office or at home while you next to the phone, unplug the charge when it' reach 100%. that' what i doing.
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