Samsung to Recall Note7 Amid Reports of Fires
Samsung plans to recall the Galaxy Note7 smartphone after a handful of reports suggest the device may catch fire while charging. "We take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. Because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7." The company said it will replace the phones already sold, but preparing the replacements will take several weeks. For now, all sales of the phone are to be halted. Samsung did not say what owners of the Note7 should do with their device while awaiting their replacement.
Dec 29, 2016
T-Mobile this week pushed a device-killing, over-the-air update to all remaining Galaxy Note7 devices still being used by its customers. The update prevents the battery from charging, effectively rendering the phone useless.
Jan 22, 2017
Samsung today said problems created during the manufacture of the Galaxy Note7's battery caused the phone to sometimes overheat and burst into flame. The company says two separate battery defects are at fault, but maintains nothing was wrong with the phone itself.
Mar 27, 2017
Samsung plans to bring back the Galaxy Note7, despite the massive recall that spelled the phone's demise last year. The company will sell refurbished versions of the phone, though Samsung is still determining where via talks with regulatory authorities and carriers.
Jan 25, 2017
In the wake of the Samsung Galaxy Note7 recall, the U.S. Consumer Product Safety Commission hopes to see more safeguards put in place with respect to battery-powered products.
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What to do in the mean time?