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T-Mobile Again Accused of Fraud by Consumer Groups

Article Comments  6  

Jan 27, 2016, 9:47 AM   by Eric M. Zeman

A consumer watchdog group has filed a complaint with the FCC accusing T-Mobile of inflating customers' bills and misleading consumers through its advertising. The Change to Win Retail Initiative is asking the FCC to investigate T-Mobile's business practices. The organization alleges that T-Mobile enrolls customers in unwanted add-on services without permission, and that retail sales staff are pressured to tack on the add-ons (device insurance, unlimited data) in order to avoid poor performance reviews. The group complains that T-Mobile's "no contract" marketing is misleading, as service plans are paired with monthly device financing costs. Last, the group says T-Mobile misleads customers about its offer to repay ETFs, including "the method, timing and eligibility for reimbursement" of fees when switching from competing carriers. Change to Win's complaint follows a similar one lodged against the Uncarrier in December by several other consumer action groups. T-Mobile has not responded to the latest allegations, and the FCC has not publicly commented on Change to Win's complaint.


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Jan 27, 2016, 10:01 AM

Total bullshit

T-Mobile advertising is transparent and you get what is promised. The customer plays a huge part in the 'timely' aspect of the etf reimbursement and if they don't get the right documents in, that's on them.
Says the T-mobile employee who is unable to refute customers' real world experiences with any facts whatsoever.

Jan 28, 2016, 9:44 AM

ETF Lies

I was offered $650 per phone to switch from Sprint. I ported two lines and after a month and a half, they denied my reimbursement, they claimed that I already got paid on those numbers from the past. Their ad NEVER said anytime about that.
Now I'm stuck owing Sprint over $1,300.00
Thanks T-Mobile for not being honest.
T-mobile offers a reimbursement of what it costs you to switch over, but at the end of the day you're responsible for paying the other carrier what you owe them for switching. T-Mobile gave me like $500 in bill credits for trading in my verizon phones...

Jan 27, 2016, 3:47 PM

Just a way for the union to appear useful

Union dues from 5 million laborers being put to work. Union fees going up at a TMobile store near you.
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