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Apple Upgrade Program Requires $129 AppleCare+ Purchase

Article Comments  10  

Sep 25, 2015, 10:10 AM   by Eric M. Zeman
updated Sep 25, 2015, 10:11 AM

Apple's new iPhone Upgrade program includes a $129 surprise in the form of AppleCare+. Consumers who chose to enroll in Apple's finance plan are forced to also purchase AppleCare+, even though Apple implies the insurance program is included in the deal. Apple's web site reads, "The iPhone Upgrade Program gives you an easier way to get a new iPhone every year, and the security and protection of AppleCare+. With AppleCare+ included, you get up to two years of hardware repairs, software support, and coverage for up to two incidents of accidental damage (AppleCare+ for iPhone 6s and iPhone 6s Plus is $129 when sold separately)." These statements strongly imply that AppleCare+ is part of the iPhone Upgrade program at no additional cost. However, the fine print at the bottom of Apple's web site reads differently: "The iPhone Upgrade Program ... requires a 24-month installment loan, purchase of AppleCare+, and iPhone activation with a national carrier." Consumers who finance their iPhone 6s or 6s Plus through the iPhone Upgrade program will be charged for the phone ($649 to $949), AppleCare+ ($129), and sales tax. Moreover, the initial payment includes the entire sales tax figure, which can push the out-the-door cost to more than $100.


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Sep 25, 2015, 12:52 PM

Agreement NOT of Good Faith

The agreement presented has a clear statement that Apple Care is inclusive of the deal. The agreement becomes tacit when reading it and seeing that What happens is the whole agreement falls apart and becomes a bait and switch, when customers realize they must pay $129 for something that is advertised as inclusive, and in fact is not, and should be optional. That is false advertising and is lacking good faith toward customers.
What blows my mind is that as obvious as what you just said is, there are masses of people just waiting around to defend Apple's right to screw over their customers. And most of them ARE Apple's customers.

Sep 25, 2015, 12:22 PM

I actually wish more companies would figure in "protection"

Being an ex Wireless employee of 8 years I would LOVE to see companies to figure protection into the costs. Many times people don't get insurance on a payment program because "I've never needed it before" then something happens and it is all of a sudden the store's fault they broke the device. How dare you keep charging me monthly for something I broke, I demand you replace it! OR they try to trade up a device during a payment program with damage are get all upset because "that crack across the screen shouldn't fall under not functioning." No matter how hard you explain it to a customer 9 out of 10 times they will come back and blame you for them breaking their phone.

We are required to have health insurance and car insurance...phone insu...
phone insurance is for dumb people !
125$ for insurance?
how often do you crack the screen ?
i rather take a chance and pay 200$ to replace the screen if i do crack the phone screen.
>>We are required to have health insurance and car insurance...phone insurance should be also.

You are a great example of exactly what is wrong with liberal thought.

Sep 25, 2015, 8:54 PM

I Did The Program

They didn't require the AC . They listed the option and I chose not to take it because the devices have 1yr coverage anyway and they allow you to upgrade every year.

Sep 25, 2015, 7:31 PM

Here's the problem.

AppleCare is good for two years, they will allow you to switch to the next bottle as it becomes available. Being next year this time. You just dropped $129 for a two year insurance on a phone which is tied to that phone. So next year, you have to do this all over again. Am i wrong in this??

Sep 25, 2015, 11:56 AM

Apple , a filthy rich company for a reason !

Nothing comes for free. And nothing comes cheap.
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