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Motorola to Replace Some AT&T Nexus 6 Phones

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Nov 21, 2014, 1:42 PM   by Eric M. Zeman   @zeman_e

Motorola today said it will replace a few hundred Nexus 6 handsets sent to some AT&T customers. "We delivered a small number of Nexus 6 smartphones with incorrect software to AT&T customers who pre-ordered," said Motorola in a statement. "The incorrect software prevents the phone from starting up properly. We will provide replacements for consumers whose phones are affected. The problem has been corrected and the phones currently shipping are fine." When asked, Motorola denied that shipments were halted or recalled because of the bug. The issue appears to only affect the AT&T variant of the Nexus 6. "If a consumer sees the 'welcome' after the first time they turn on the phone, then their device isn't affected and they should use it as normal," said Motorola in an email to Phone Scoop. "People can call [Motorola's] customer service if they have questions."

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