U.S. Cellular Says Billing System Problems Nearly Resolved
U.S. Cellular today announced that it has made progress in repairing the damage done to its billing system when it switched to a new system last year. The company made significant changes to its billing processes in July 2013 and was immediately beset with billing issues. The problems led to a backlash from customers, who besieged the company's social media and support sites. U.S. Cellular claims that nearly all the erroneous bills generated by the system have been resolved. "Notwithstanding the progress our teams have been making in commercializing this new system, the experience we delivered to our customers was below our standards," said CEO Kenneth R. Meyers. "Individual customers have experienced delays in activation and billing backlogs, which have created customer confusion. As a token of our appreciation for our customers' patience, we issued reward points to every account in the program. This almost $50 million investment, which will impact profitability in the fourth quarter, is our way of showing customers they can and should expect more from us."
Samsung Blames Note7 Recall On 2 Battery Problems
Jan 22, 2017
Samsung today said problems created during the manufacture of the Galaxy Note7's battery caused the phone to sometimes overheat and burst into flame. The company says two separate battery defects are at fault, but maintains nothing was wrong with the phone itself.
Alcatel's Modular A50 Parties with Light Up LED Accessory
Jun 27, 2017
Alcatel today followed through on its promise to bring the A5 LED to the U.S., though it has changed the phone's name to simply the Alcatel A50. The phone, first revealed in February, is compatible with a handful of modular accessories, the most significant of which features an LED-covere panel that can blink a few dozen LEDs with color.
Facebook Makes Sweeping Changes to Data Collection Policies as It Admits Cambridge Analytica Breach Impacted 87M
Apr 4, 2018
Facebook today made significant changes to its platform as it continues to deal with the fallout from the Cambridge Analytica breach. To start, the company now believes Cambridge Analytica was given improper access to the data of as many as 87 million people, mostly U.S.
U.S. Cellular Likely to Sit Out 600MHz Spectrum Auction
Jan 8, 2016
U.S. Cellular CEO Ken Meyers said the company has an adequate supply of spectrum and therefore doesn't think it will be necessary to participate in the upcoming 600MHz auction.