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printed April 30, 2017
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Verizon Debuts $80 Unlimited Plan for Prepaid Service

Apr 25, 2017, 12:26 PM   by Eric M. Zeman   updated Apr 25, 2017, 3:56 PM

Verizon Wireless today added an unlimited data option to its series of prepaid plans. According to Verizon's web site, the new $80 plan includes unlimited high-speed service without a contract, though video is capped at 480p and prepaid customers may see slower speeds when the network is congested. Moreover, the plan does not include mobile hotspot or tethering, nor did Verizon say just how fast its unlimited prepaid LTE service is. The plan also includes unlimited talk and text in the U.S., unlimited messaging from the U.S. to 200 countries, and unlimited talk to Canada and Mexico. For those who don't need unlimited service, Verizon's other prepaid plans include 2 GB for $40 per month, 5 GB for $50 per month, or 10 GB for $70 per month. These plans all include carryover data, but will throttle customers who exceed their monthly data bucket. The new $80 unlimited prepaid plan is available starting today.


Lenovo Says Bug Preventing Moto G Plus from Making 911 Calls On Verizon

Apr 20, 2017, 12:26 PM   by Eric M. Zeman

Lenovo issued a notice this week warning that the Moto G5 Plus may not be able to connect 911 calls via VoLTE on Verizon's wireless network. The company has identified the bug and expects to issue a software patch in the next week or so. Until then, Lenovo suggests owners of the Moto G5 Plus disable VoLTE calling. This will enable the G5 Plus to make regular cellular calls to 911, though Lenovo reminds people that this will prevent Verizon customers from using voice and data at the same time.


Verizon-Branded Wear24 Smartwatch Streets May 11

Apr 17, 2017, 8:48 AM   by Eric M. Zeman

Verizon Wireless today said its Wear24 Android Wear 2.0 smartwatch will go on sale May 11. Verizon announced the device earlier this year, but did not have availability details at the time. The Wear24 costs $349, but Verizon will cut $50 from the price for those willing to sign two-year agreements. The Wear24 is compatible with Verizon's LTE network and can share a phone number with smartphones for seamless messaging and calls. The smartwatch has a 1.39-inch display with 360 by 360 pixels. The Wear24 also includes NFC with support for Android Pay, a 450mAh battery, and a rating of IP67 for water resistance up to 30 minutes in 1 meter of water. Android Wear 2.0 includes advanced messaging tools, an on-device app store, and the Google Assistant. Verizon subscribers can add the Wear24 watch to their existing plan for $5 per month. Otherwise, the Wear24 requires Verizon's $10 Single Device Plan, which provides unlimited talk and text, and up to 1 GB of LTE data per month.


Comcast Details Mobile Phone Service as Xfinity Mobile

Apr 6, 2017, 8:30 AM   by Rich Brome   updated Apr 6, 2017, 9:07 AM

Comcast today revealed details of its forthcoming Xfinity Mobile phone service. The company will use Verizon's 4G LTE network for the service, using an existing MVNO agreement. The service will also automatically, seamlessly leverage 16 million Xfinity wi-fi hotspots for free data, capacity, and coverage. The service will initially be available only to customers who use at least one other Comcast Xfinity product, but will be billed separately. Comcast's main goal is customer loyalty. Plans include unlimited data, ranging from $45 to $65 per line, depending on the Xfinity home services the customer uses. Unlimited LTE data is throttled to slower speeds after 20 GB. For metered data, customers can create their own plan at $12/GB of LTE data. Texting and voice are unlimited. A new mobile app will let users monitor usage and change data plans on the fly. Customers can switch from metered to unlimited at any time via the app, even in the middle of a billing period, and the change will be retroactive without penalty. Customer service will be available via text messaging. The company will offer a range of phones, including the Apple iPhone 7, Samsung Galaxy S8, and LG X Power. Phones will be available for full price or on an installment plan. The company is launching a large trial of Xfinity Mobile today, open to all Comcast employees. It will launch for consumers in the coming weeks.


Verizon to Test AppFlash Search Tool On Some Android Phones

Mar 30, 2017, 5:05 PM   by Eric M. Zeman   updated Mar 31, 2017, 10:51 AM

Verizon Wireless is prepared to roll out a new search tool on select Android handsets over the next few weeks. The tool, called Appflash, was developed by Evie. AppFlash will serve as the device's default launcher, or essential home screen experience. Much like the Google Now launcher, AppFlash will take over the left home screen of select Android devices where it will present a search tool for seeking out movies, music, restaurants, apps, as well as on-device content. AppFlash will offer recommendations based on user preferences, which it will learn over time. In order for it to do that, AppFlash will collect quite a bit of user data. According to the company's privacy policy, AppFlash will collect "your mobile number, device identifiers, device type and operating system, and information about the AppFlash features and services you use and your interactions with them." The app also looks at what apps are installed on the device, location data, and contacts. Verizon insists the information is used to improve the AppFlash user experience, but it may also be shared with "the Verizon family of companies," including AOL for advertising purposes. Verizon insists the tool requires an explicit opt-in before it can be used, and that users can prevent AppFlash from collecting location and contact information. AppFlash users will be able to opt-out of certain targeted advertisements, but they won't be able to stop the app from collating basic data points once they give the initial green light. Verizon spokesperson Scott Charlston told Phone Scoop that AppFlash requires only about 20 MB of storage and is being tested in a limited commercial trial rolling out to certain new phones. AppFlash will be preinstalled on these phones before they ship, but end users can disable AppFlash and use the launcher of their choice. Verizon said the LG K20 V is the first phone to ship with AppFlash on board.


Verizon's HTC 10 Scores Android 7 Nougat

Mar 30, 2017, 3:52 PM   by Eric M. Zeman

Verizon Wireless recently began pushing the Android 7 Nougat update to its variant of the HTC 10 smartphone. The update includes split-screen multitasking, Data Saver, simplified settings, faster app switching, and direct replies from notifications. It also includes the latest security patches. Verizon says the update is rolling out via WiFi over the next few weeks.


Verizon Launches Cat M1 LTE Specifically for Internet of Things

Mar 30, 2017, 1:26 PM   by Eric M. Zeman

Verizon Wireless has created what it says is the first nationwide LTE Category M1 network for IoT devices and services. The Cat M1 network relies on a new class of LTE chipset designed specifically for low-power use cases, such as sensors. The chipset requires less power in order to extend battery life for devices such as water/electric meters and other asset trackers. The Cat M1 network runs on Verizon's LTE 4G network, but is managed separately in a virtualized cloud environment that's built with business customers in mind. Because IoT devices typically have low bandwidth requirements, Verizon created new service plans so businesses can manage their Cat M1 devices. Verizon says plans start at $2 per month per device, and businesses will be able to further save when activating devices and service plans in bulk. Verizon is collaborating with a number of companies to make its Cat M1 service possible, including Sierra Wireless, Gemalto, and Qualcomm. Verizon hopes the low-cost plans with power-efficient devices will convince more companies to deploy IoT equipment. Verizon didn't say if or when Cat M1 might apply to consumer-grade equipment and services.


Galaxy S8 to Cost $750, S8+ to Cost $850: Carriers Share Launch Details

Mar 29, 2017, 11:11 AM   by Eric M. Zeman   updated Mar 29, 2017, 3:29 PM

Samsung's new Galaxy S8 and S8+ smartphones will cost $750 and $850, respectively. The phones share almost all features other than size and both ship with 64 GB of internal storage. All carriers are bundling in the new Gear VR with controller at no added cost ($129 value), and will upgrade the bundle to include a 256 GB memory card and Harmon Kardon headphones for $99. The Galaxy S8 and S8+ will be available for preorder starting March 30 and should reach stores April 21.

  • AT&T: AT&T is offering a buy-one, get-one deal with the S8 and S8+. Monthly prices range from $28 to $36, depending on the length of the installment plan. Further, AT&T is selling the Gear S3 for $50 with an S8/S8+ purchase, provided the customer signs a two-year agreement. Last, AT&T is offering either the Galaxy Tab E or Gear S2 for 99 cents with a service agreement.
  • T-Mobile: The S8 will cost $30 month on a T-Mobile installment plan, and the S8+ will cost $30 per month, too, with a $130 down payment. T-Mobile says MetroPCS customers will have access to the Galaxy S8 when it reaches stores April 21.
  • Sprint: Sprint plans to lease the phones. The S8 will cost $31.25 per month for 18 months while the S8+ will cost $35.42 per month for 18 months. Customers will be able to upgrade to a newer Samsung phone after making 12 payments. People who preorder the phones from Sprint will be entered into a sweepstakes that includes prizes such as television sets. Sprint says Boost Mobile and Virgin Mobile will offer the phone on April 21.
  • Verizon Wireless: Verizon is offering the S8/S8+ for as low as $15 per month with an eligible (flagship-level) trade-in. Without a trade-in, the S8 will cost $30 per month and the S8+ will cost $35 per month for 24 months.
The Galaxy S8 and S8+ have 5.8- and 6.2-inch screens, respectively, Snapdragon 835 processors, 12-megapixel cameras, and Samsung's Bixby voice interface.


FCC Relaxes Rules Governing 800 MHz Spectrum

Mar 24, 2017, 9:24 AM   by Eric M. Zeman

The FCC this week made it easier for carriers to add LTE to their 800 MHz spectrum holdings. Rules concerning the 800 MHz band (CDMA Band Class 0, LTE Band 5) have been in place since 1981 and limit how much power carriers can use to transmit wireless signals across those airwaves. The effect has stymied wide-scale LTE deployments in the 800 MHz band. By relaxing the outdated regulations, the FCC is essentially making it possible for companies that have 800 MHz spectrum to repurpose it for LTE. Specifically, the Commission plans to allow 800 MHz licensees to transmit the same amount of power across the spectrum band, putting it in line with how other, similar spectrum bands are treated. The FCC will demand that carriers take care to prevent interference with public safety's use of 800 MHz spectrum, but the Commission will also eliminate what it calls unnecessary rules and burdens related to application filings and other red tape. Verizon Wireless, which will benefit most from the change, lauded the decision. "The FCC's unanimous adoption today of Cellular Service Reform rules is a big win for wireless consumers," said the company. "Today's order enables Verizon to accelerate the conversion of 850 MHz spectrum from 3G and put it to use for 4G LTE. The upside for consumers is big: Verizon Wireless will be able to provide 4G LTE coverage on cellular spectrum to 20%-30% more of the US geography and also increase peak 4G LTE speeds by as much as 40%." The change also benefits AT&T, though to a lesser degree.


LG K20 V Hits Verizon Today for $170

Mar 23, 2017, 1:09 PM   by Eric M. Zeman

Verizon Wireless today added the low-cost LG K20 V to its lineup of Android smartphones. The K20 V features a metal frame and rear-mounted fingerprint reader for security. The phone has a 5.3-inch 720p display and it is powered by a 1.4 GHz quad-core Snapdragon processor with 1 GB of RAM and 16 GB of storage. The phone boasts a 13-megapixel main camera with flash and a 5-megapixel front camera. It can record video up to 720p HD. Other features include a 2,800mAh removable battery, microSD memory card slot, and Android 7 Nougat. The phone is available in stores and online today. The full retail price is $168, but Verizon is asking for just $99 with a two-year activation.


Verizon Wants You To Rattle Along with Its New Hum Devices

Mar 22, 2017, 3:02 PM   by Eric M. Zeman

Verizon today announced a revamp of its Hum line of connected car devices. Moving forward, consumers can choose one of three new options to keep their car in touch with Verizon's network. The HumX is the top-tier product and includes an OBD-II device as well as a Bluetooth speaker. The ODB-II unit provides WiFi hotspot connectivity for up to 10 devices, and also hooks into the car's diagnostics to monitor support functions. It can deliver roadside assistance and connect people to emergency services when needed. The Bluetooth speaker supports HD voice calls. The existing Hum product is being rebranded as the Hum+ and will continue to be available for monitoring auto health and diagnostics, driving history, speed alerts, location, and more. Last, Verizon is rolling out a free Android and iOS mobile app that provides an introductory level of Hum service. The app includes safety score calculations based on driver behaviors (cornering, braking, accelerating), in addition to voice-guided, turn-by-turn directions. The Hum mobile app is free, but the Hum+ and HumX require hardware and monthly service fees. All three launch March 23.


Verizon Bundling Free TV with LG G6

Mar 16, 2017, 9:22 AM   by Eric M. Zeman

Verizon Wireless' launch plans for the LG G6 include a free LG television set. To start, Verizon is asking $28 per month for 24 months, or about $672 in total for the LG G6. For a limited time, customers can get a free LG 43-inch Smart TV when activating an LG G6 on a new Verizon Unlimited service plan. In order to get the TV, customers need to remain with Verizon for at least six months and then submit a claim. The TV will be shipped 8 to 10 weeks after the claim is made. Verizon Wireless is also offering up to $200 on select trade-ins. The trade-ins must be in good, working condition and are limited to the Apple iPhone 6, 6 Plus and SE; the HTC 10; the LG G4, G5, V10, or V20; or the Samsung Galaxy Note 4 or 5, S6, S6 edge, S6 edge+, S7, and S7 edge. Last, LG G6 buyers qualify for a free Google Home from LG. Preorders begin March 17 and Verizon will begin shipping the LG G6 on March 30.


Verizon Zero-Rates Its Fios Mobile Video App

Mar 9, 2017, 11:48 AM   by Eric M. Zeman

Verizon Wireless today said the company's Fios home internet and television customers can stream an unlimited amount of live and recorded shows over LTE without impacting their monthly data allotment. Specifically, Fios customers can use the Fios Mobile app on their smartphones and tablets to watch 140 channels of live television, movies, and stored DVR content. The app provides access to on-demand programming, as well as premium channels (subscription required). Customers can watch live television on their mobile device anywhere Verizon offers LTE service. The Fios Mobile app can be used to remotely managed DVR recordings, view TV listings, and act as a set-top box remote control. Verizon says customers will need to download the latest version of the Fios Mobile App to take advantage of the zero-rated video streaming. Verizon didn't say if the quality of the content is standard or high definition. The Verizon Fios Mobile app is free from the iTunes App Store and Google Play Store.


Verizon Pushing Nougat to Moto Z Droid Play

Mar 8, 2017, 8:06 AM   by Eric M. Zeman

Verizon Wireless is distributing the Android 7 Nougat system update to the Moto Z Droid Play handset. Nougat includes several marquee features, such as native split-screen multitasking and more granular control over the home screen experience. The Moto Z Droid Play smartphone scores a number of new features with the improved OS. Some include fast app switching, bundled notifications, expanded emoji selection, data saver, and improved doze mode. Nougat users will also enjoy greater control over notifications, the Quick Settings panel, and the main settings tools. Android 7 Nougat is free to download over WiFi. The update is being rolled out over the next few days.


Verizon's Galaxy S7 and S7 edge Earn Android 7 Nougat

Mar 6, 2017, 10:02 AM   by Eric M. Zeman

Verizon Wireless today made Android 7 Nougat available to its variants of the Samsung Galaxy S7 and Galaxy S7 edge smartphones. Android 7 brings native split-screen multitasking, and myriad other features to the year-old Galaxy devices. Some of the new tools include: better battery management software; photo effects previews; more ways to customize the always-on display; Samsung Pass for additional fingerprint-based security; performance mode for adjusting processor output; a revised keyboard with more language options; and more control over mobile hotspot connections. Notably, the update also removes Verizon's go90 mobile video application. Verizon recommends users download the operating system update via WiFi. Android 7 Nougat is rolling out the Galaxy S7 and S7 edge over the next few days.


Verizon to Reward Those Who Pair Wireless and FiOS Service

Feb 28, 2017, 4:15 AM   by Eric M. Zeman

Verizon will give up to $500 to people who combine Verizon Wireless with Verizon FiOS service. People new to both companies will receive a $250 gift card and another $250 in the form of bill credits when switching to Verizon Unlimited and signing up for FiOS TV, internet, and phone service. People who already have either Verizon Wireless or Verizon FiOS will receive $250 in gift cards or bill credits for joining the other. Verizon says the offer will be available for a limited time.


Samsung Talks Up 5G Ecosystem, Verizon Teases 5G Phone

Feb 26, 2017, 4:19 PM   by Eric M. Zeman

Samsung today revealed a number of 5G-related projects it is working on, including a home router, a base station, core network infrastructure, and a mobile chipset. The 5G Home Router is of particular interest, as Samsung said it would serve as an in-home replacement for fiber-to-the-home for broadband service. The router would sit in a window and communicate with a nearby 5G Radio Base Station and deliver 1 Gbps speeds to the home. Samsung likened the setup to today's LTE small cells, which have helped carriers densify their networks in urban areas. Verizon Wireless personnel joined Samsung on stage during the presentation and mentioned that the company hopes to see a phone able to use Samsung's 5G in-home gear by this time next year. Verizon is already planning to trial its own fixed 5G service in 11 markets in the new few weeks. Samsung went on to say that it will use 3GPP Release 16 specs for now while the ITU continues its work on the 5G standard. Samsung hopes to be able to upgrade its equipment along the way until the 5G standard is ratified.


More Carriers and Phone Makers Agree to Adopt Google's RCS-Based 'Android Messages' Service

Feb 24, 2017, 7:40 AM   by Eric M. Zeman

Google today said more wireless network operators and handset manufacturers will use Android Messages, its RCS-based messaging service, as the default SMS/MMS tool on their phones. (Android Messages was previously known as Google Messenger.) Some of the features of RCS, which is a global standard, include group chat, high-resolution photo sharing, advanced calling features, and read receipts. It has been improved lately with more interactive tools, such as the ability to check into flights. Google says a number of brands plan to use RCS in order to enhance their own services and help spur adoption. Some of the brands include Walgreens, Baskin-Robbins, FICO, Gamestop, Sonic, Subway, and Time. Moving forward, the Android Messages app with RCS will be preloaded by LG, Motorola, Sony, HTC, ZTE, Micromax, HMD Global, Archos, BQ, Cherry Mobile, Condor, Fly, General Mobile, Lanix, LeEco, Lava, Kyocera, MyPhone, QMobile, Symphony, and Wiko, along with Google's own Pixel and Android One devices. Further, Google was already working with carriers Sprint, Rogers, and Telenor, and today added Vodafone, Orange, Deutsche Telekom, and Globe. Notably absent fro the list of phone makers is Samsung, while AT&T, T-Mobile, and Verizon have also yet to commit. Phones with Android Messages on board will still be able to interact with Samsung handsets and those running on non-Sprint networks of course, but will lose the advanced features available via RCS. Samsung, AT&T, T-Mobile, and Verizon haven't said if or when they might adopt Google's Android Messages, though T-Mobile and Verizon already use their own RCS-like messaging platforms.


Verizon to Test 5G In 11 Cities By Mid-Year

Feb 22, 2017, 9:13 AM   by Eric M. Zeman

Verizon Wireless today said it plans to trial 5G technology in 11 U.S. markets later this year. This "pre-commercial service" will be offered to a very limited number of customers and not necessarily made available to consumers. The tests will involve the 5GTF spec Verizon developed past year. The trial markets include Ann Arbor, Atlanta, Bernardsville, Brockton, Dallas, Denver, Houston, Miami, Sacramento, Seattle, and Washington, D.C. Verizon competitors AT&T, T-Mobile, and Sprint are each testing their own variants of potential 5G technologies. The actual 5G spec has yet to be defined by the International Telecommunications Union, but carriers and telecom equipment makers around the world are hoping their technologies will be included in the final standard.

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Verizon to Pay $350M Less for Yahoo After Privacy Breach

Feb 21, 2017, 8:15 AM   by Eric M. Zeman

Verizon and Yahoo today said they've amended the terms of their acquisition, first announced in July 2016, which will see the sale price drop by $350 million. The deal has been in jeopardy since December when Yahoo disclosed a material security breach that impacted more than 1 billion users. According to Yahoo, an outside party was able to steal names, email addresses, phone numbers, dates of birth, hashed passwords, and some security questions/answers of users back in August 2013. Verizon had originally agreed to pay $4.8 billion for Yahoo's core internet business and customer base. The total sale price is now closer to $4.48 billion. Moreover, the two companies agreed to terms with respect to any investigations over Yahoo's security breaches. The remaining Yahoo business that exists after the transaction will be held accountable for 50% of any cash liabilities from non-SEC or third-party investigations and all the liabilities of SEC and shareholder lawsuits. "The amended terms of the agreement provide a fair and favorable outcome for shareholders. It provides protections for both sides and delivers a clear path to close the transaction in the second quarter," said Marni Walden, Verizon executive vice president and president of Product Innovation and New Businesses.


Verizon Adds 2 GB Option to Prepaid Plans for $40

Feb 20, 2017, 10:40 AM   by Eric M. Zeman

Verizon Wireless today announced a new service plan for its prepaid business, offering 2 GB of data for $40 per month. The plan includes unlimited texting and, for customers who make on-time payments, carry-over data from month to month. Customers who exceed the 2 GB limit will see speeds reduced to 128 Kbps for the remainder of the billing period. Verizon also offers a $30 prepaid service plan for feature phones, as well as a 5 GB plan for $50 and a 10 GB plan for $70. The new $40 plan will be available starting Feb. 21.


Verizon and AwesomenessTV Bag Video Content Plans

Feb 15, 2017, 8:48 AM   by Eric M. Zeman

Verizon Wireless and AwesomenessTV no longer plan to develop premium video content for mobile devices. Verizon invested in a 24.5% stake in AwesomenessTV last year with the intent of introducing new programming for millennials that would stand apart from Verizon's existing go90 video product. These plans have been shelved. "The most important part of the Awesomeness/Verizon go90 partnership is our premium content, and the success of 'Guidance' and 'T@gged' have shown what we can do together," said Verizon in a statement provided to Variety. "Rather than launch a new and separate venture, we decided to instead double down on the Awesomeness episodic series output for go90 and also extend the term of our relationship to best build on the momentum we are seeing with our Gen Z target audience." The change in strategy comes a month after Verizon laid off some 155 people from its go90 team. The go90 product has struggled to find traction with users and Verizon is revamping it.


Verizon Rolls Out Trade-In Offer to Match New Unlimited Plan

Feb 13, 2017, 8:13 AM   by Eric M. Zeman

Verizon Wireless today announced a promotional trade-in offer that will give a free flagship-class phone to those who switch from other carriers. The offer requires users to select Verizon's new $80 monthly unlimited plan. It also requires a working trade-in that is fully paid off. Customers will need to port their number in from a competing service provider. Customers can then select the iPhone 7, iPhone 7 Plus, Google Pixel, Moto Z Droid, Moto Z Force Droid, Samsung Galaxy S7, Samsung Galaxy S7 edge, or LG V20. Verizon will provide up to $792 toward the cost of the phone spread out over 24 months. In order to get one of the above phones for free, switchers will need to trade-in the iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, Samsung Galaxy S6, Samsung Galaxy S6 edge+, Samsung Galaxy S7, Samsung Galaxy S7 edge, Samsung Note 5, LG G5, LG V20, or the HTC 10. Customers who have an older phone to trade, such as the Apple iPhone SE, Samsung Note 4, Samsung Galaxy S5, LG G4, LG V10, or HTC M9, will need to pay $5 per month for the "free" phones being offered by Verizon. Verizon Wireless didn't say how long this promotion will be available.


Verizon to Resurrect Unlimited Plan for $80 per Month

Feb 12, 2017, 8:21 PM   by Eric M. Zeman   updated Feb 13, 2017, 8:15 AM

Verizon Wireless will on Monday offer unlimited data plans to its customers for the first time since 2011. Verizon's new offer costs $80 per month for a single line with unlimited talk, text, and data; mobile hotspot; calling/texting to Mexico and Canada; and 500 MB of 4G LTE data per day when roaming in Mexico and Canada. The total monthly cost for two lines (before taxes and fees) is $120, the cost for three lines is $160, and the cost for four lines is $180. Lines five through 10 will cost an additional $20 each. Paperless billing and auto-pay are required to qualify for these prices. Verizon says domestic mobile hotspot usage is limited to 10 GB per month; customers who exceed that limit during a single billing period will see their speeds dropped to 3G for the remainder of the month. Verizon says unlimited data customers who consume more than 22 GB of data during any single billing period may see throttled speeds when the network is congested. "While we don’t expect to do that very often, network management is a crucial tool that benefits all Verizon customers," said Verizon Wireless. Connected devices such as smartwatches and the GizmoPal can be aded for $5 per month. For roaming countries other than Mexico and Canada, Verizon still offers its TravelPass data plan, which costs $10 per day for 500 MB in most countries. Verizon will continue to offer its 5 GB, small, medium, and large service plans. Verizon's new unlimited plan will be available from Feb. 13.


Verizon Wireless Offering Same-Day Screen Repairs

Feb 9, 2017, 9:16 AM   by Eric M. Zeman

Verizon Wireless today said customers who subscribe to its Total Mobile Protection plan can take advantage of same-day screen repairs at some 220 Verizon Stores across 34 states. Many of the company's most popular phones are eligible for same-day repairs, including the Apple iPhone SE, 5c, 5s, 6, 6 Plus, 6s, and 6s Plus; Samsung Galaxy S5, S6, S7, Note 4, and 5; and the Motorola Droid Turbo and Droid Maxx. Verizon says it will add more devices to this list over time. Customers who don't live near one of the 220 stores may be eligible for same-day repairs completed by an in-home mobile technician. The Total Mobile Protection plan costs $11 per month for smartphones and $9 per month for tablets/feature phones. Families can protect multiple lines: the first three lines are $11 each, but lines 4-10 can be added at no additional charge. Cracked screen repairs require a $79 deductible, but Verizon upped the number of yearly claims from two to three per line. All lines can take advantage of Verizon's Tech Coach for personal/technical assistance. The new Verizon Wireless Total Mobile Protection plan is available beginning today.


Verizon to Sell Exclusive Wear24 Android Watch

Feb 8, 2017, 2:22 PM   by Eric M. Zeman

Verizon Wireless is preparing its own branded Android Wear 2.0 smartwatch, called the Wear24, for a March release. The company announced the wearable alongside the LG Watch Sport today. It has a slim, modern design as opposed to the chunky, sporty style of the LG Watch Sport. The Wear24 is compatible with Verizon's LTE network and can share a phone number with smartphones for seamless messaging and calls. The smartwatch has a 1.39-inch display with 360 by 360 pixels. According to Verizon, the watch also includes NFC with support for Android Pay, a 450mAh battery, and a rating of IP67 for water resistance up to 30 minutes in 1 meter of water. The watch will cost $300 with a two-year activation. Verizon didn't say what the full retail price will be, nor did it reveal what company is manufacturing the watch. Verizon subscribers can add the Wear24 watch to their existing plan for $5 per month. Otherwise, the Wear24 requires Verizon's $10 Single Device Plan, which provides unlimited talk and text, and up to 1 GB of LTE data per month.


FCC Ends Zero-Rated Data Inquiry

Feb 3, 2017, 3:35 PM   by Eric M. Zeman

The FCC today said it will drop its review of sponsored data programs from the likes of AT&T and Verizon Wireless. Under former Chairman Tom Wheeler, the FCC determined the nation's two largest carriers were likely violating net neutrality rules by zero-rating some video services. Now, under the leadership of Chairman Ajit Pai, the agency has reversed course and will drop the investigations. "The Commission finally puts an end to the past Commission’s zero-rating inquiries and recommits to permissionless innovation," said Commissioner Michael O'Rielly in a statement. "While this is just a first step, these companies, and others, can now safely invest in and introduce highly popular products and services without fear of Commission intervention based on newly invented legal theories."


Comcast to Launch Mobile Phone Service Mid-Year

Jan 27, 2017, 8:23 AM   by Eric M. Zeman

Comcast intends to sell wireless service alongside its internet, TV, and home phone offerings later this year. Comcast has not built its own wireless network; rather, it is making good on a reseller agreement it signed with Verizon Wireless back in 2012. Comcast will offer its own branded service and phones, but the service will run on Verizon's network. Comcast will, in effect, be operating the wireless service as an MVNO. Comcast sold Verizon a large chunk of spectrum in 2012 as part of the reseller agreement. It will target on triple- and quadruple-play bundles. "We plan to include wireless in our multi-product bundles in a way that is designed to add value to our customers, improve retention, and ultimately benefit lifetime customer economics for us," said Comcast CEO Brian Roberts during the company's recent earnings call. "Our offering will give customers access to a world-class wireless network, benefiting from our WiFi hotspots, with the best mobile devices and a simple, transparent experience, all for a great value." Comcast's in-home routers often serve as open WiFi hotspots to other Comcast customers. Comcast said it will deploy the wireless service slowly and adapt as needed in response to customer feedback. It expects to launch by mid-2017.


Verizon Rolls Out 1 GB Plan for Non-Phones

Jan 26, 2017, 11:41 AM   by Eric M. Zeman

Verizon Wireless today made available a new service plan for connected devices other than smartphones. The plan costs $15 per month ($10 with auto-pay) and provides 1 GB of LTE date in addition to unlimited talk and text for select devices. Verizon envisions the plan will be ideal for hardware such as tablets, smartwatches, mobile hotspots, connected security cameras, and gear such as the kid-focused GizmoGadget. The service plan can stand on its own and doesn't need to be associated with another line. There is no line-based access charge, but taxes and fees are not included.


Verizon's Moto Z Droid Scores Security Update

Jan 26, 2017, 8:51 AM   by Eric M. Zeman

Verizon Wireless has begun distributing a minor system update to the Motorola Moto Z Droid and Moto Z Force Droid. According to the change log, the update applies the most recent security patch (Jan. 1, 2017) and also improves the notification volume. The update is free to download and install over the air.

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Verizon Wireless Tweaks International Calling Options

Jan 25, 2017, 10:18 AM   by Eric M. Zeman

Verizon Wireless today announced the Unlimited Together - World calling plan. The monthly add-on provides unlimited minutes to landlines in over 70 countries, unlimited minutes to cell phones in nearly 40 countries, and discounted calling to an additional 160 countries. The Unlimited Together - World calling plan costs $15 per month and can be added to any of Verizon's post-paid service plans.


AT&T Bumps Activation Fee from $20 to $25

Jan 20, 2017, 9:39 AM   by Eric M. Zeman

AT&T confirmed to Phonescoop that it has raised the cost of activating a new line of service and upgrading an existing line from $20 to $25. The increase is effective today, according to AT&T. The increase was first reported by Droid-Life. AT&T's move follows closely a similar increase made by Verizon, which bumped activation fees from $20 to $30. Activation fees are largely seen as a way for carriers to pad profits.


FCC Says Incentive Auction Reaches End Point

Jan 18, 2017, 6:33 PM   by Eric M. Zeman

The FCC today said the close of the fourth stage will mark the end of bidding in the auction for 600 MHz airwaves. The auction has been in progress since last May and worked its way through several stages. Television broadcasters agreed to give up portions of their spectrum holdings, which were then sold to wireless carriers. The repurposed airwaves will eventually be used for mobile broadband services and the TV stations relocated. FCC Chairman Tom Wheeler called the auction a success, but it fell far short of initial projections as far as generating revenue is concerned. "The world's first spectrum incentive auction has delivered on its ambitious promise. Reaching the Final Stage Rule means the benefits of the auction are indisputable," said Wheeler. "We will repurpose 70 MHz of high-value, completely clear low-band spectrum for mobile broadband on a nationwide basis. On top of that, 14 MHz of new unlicensed spectrum — the test bed for wireless innovation — will be available for consumer devices and new services. The auction will provide $10.05 billion to broadcast television licensees who participated and billions towards deficit reduction." Broadcasters had expected to see as much as $86 billion for 126 MHz of licenses. When bidding in rounds two and three bottomed out, the amount of spectrum offered by broadcasters was reduced accordingly. "There is still a long road ahead to successfully implement the post-auction transition of broadcast stations to their new channels and bring the new wireless and unlicensed spectrum to market," noted Wheeler. "This will be an extremely important task for my successor and the new Commission; I wish them well." Wheeler is leaving his post at the FCC as President-Elect Donald Trumps takes office. T-Mobile, AT&T, and Verizon Wireless all participated, but Sprint did not. The FCC hasn't said what new spectrum licenses the carriers and other bidders have won.


Verizon to Further Cripple Thousands of Unreturned Note7s

Jan 17, 2017, 7:55 PM   by Eric M. Zeman

Verizon Wireless is prepared to take another drastic step in order to convince thousands of customers still holding onto the Samsung Galaxy Note7 that it's time to return the phone. "In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note 7 to the point of purchase," said a Verizon spokesperson to Fortune. "The recalled Note 7s pose a safety risk to our customers and those around them." Verizon is prepared to put the handsets into a special category on its system that will allow them to call only 911 or Verizon customer service. Moreover, Verizon notes that in some cases the customers have already been reimbursed for the phone so Verizon might bill those customers the full retail cost. Verizon has already updated its variant of the Galaxy Note7 so the phone cannot be charged and is useless as mobile device. Samsung recalled the Note7 in September after a number of units overheated and caught fire.


Verizon Debuts Global Jetpack with LTE-A and Support for 15 Connected Devices

Jan 13, 2017, 8:18 AM   by Eric M. Zeman

Verizon Wireless this week announced the MiFi 7730L Jetpack, a global mobile hotspot that provides wireless access to WiFi devices in the U.S. and around the world. Verizon says the 7730L supports Cat 9 LTE-Advanced with carrier aggregation for speeds that are up to 50% quicker in some 450 U.S. markets. It supports a wide array of LTE bands for overseas markets, as well as CDMA 1x, GSM, and HSPA/HSPA+. The dual-band 802.11a/b/g/n/ac radio helps offer connectivity to up to 15 WiFi devices at a time. The 7730L has a 4,400mAh internal battery that can be charged rapidly via Quick Charge, but it can also be put to use charging phones and accessories via the USB-C port when needed. The Jetpack has a 2.4-inch touch screen for managing settings, and supports mass storage access. The MiFi 7730L Jetpack, made by Novatel, costs $200 at full retail or $50 with a two-year contract.


FCC Sees Potential for Harm in Zero-Rated Data Schemes

Jan 11, 2017, 3:04 PM   by Eric M. Zeman   updated Jan 11, 2017, 3:06 PM

The FCC today took AT&T and Verizon to task for their zero-rated video services and said they may in fact be harmful to the market. The agency has spent time evaluating each of the zero-rated offerings from AT&T, T-Mobile, and Verizon Wireless. While the agency has no quibble with zero-rated services, per se, AT&T and Verizon's offerings may cross a certain line with respect to competition. "We ... have found that two of the plans present significant risks to consumers and competition in downstream industry sectors because of network operators' potentially unreasonable discrimination in favor of their own affiliates," said the agency in today's report. The FCC judged the offerings based on whether or not they amount to blocking, throttling, or paid prioritization, and if they don't violate those tenets, whether or not the services violate the general conduct rule with respect to data caps, transparency, and user choice. T-Mobile's BingeOn service, for example, is in the clear because it is open to all customers and all third-party services. AT&T's Data Perks program is okay, too, but its Sponsored Data program crosses the line because it likely violates the general conduct rule. The same is true of Verizon's go90 offering. "We are aware of no safeguards that would prevent [Verizon or AT&T] from offering substantially more costly or restrictive terms to enable unaffiliated edge providers to offer services comparable to [go90 and Sponsored Data] on a zero-rated basis," noted the agency. The FCC believes companies such as AT&T and Verizon that own both the content and the delivery mechanism may cause real harm to consumers and competition. The FCC didn't say what, if any, actions it might take next.


Verizon Installs 200 GB Cap On Unlimited Customers

Jan 10, 2017, 8:27 AM   by Eric M. Zeman

Verizon Wireless plans to cut off customers who use 200 GB of data in any given month, even if those customers are grandfathered in on unlimited plans. These customers will have to agree to switch to a more limited plan or face loss of service. "Because our network is a shared resource and we need to ensure all customers have a great mobile experience with Verizon, we are notifying a small group of customers on unlimited plans who use more than 200GB a month that they must move to a Verizon Plan by February 16, 2017," said Verizon via email to Ars Technica. Verizon hasn't offered unlimited plans since 2011, so the new policy impacts only those who've held onto old, old plans. Verizon made a similar move in August 2016, but set a higher 500 GB cap at that time. This new, lower cap will be applied to customers who use more than 200 GB per month for several months in a row. Those who don't agree to move to a limited plan and are disconnected will have 50 days to re-activate their account on a limited plan. Verizon throttles data speeds once customers exceed their monthly data allotment. Verizon's largest plan includes 100 GB per month and costs $450.


Verizon Kills 2-Year Plans, Bumps Activation Fee to $30

Jan 7, 2017, 11:11 AM   by Eric M. Zeman

Verizon Wireless no longer offers two-year contracts with device subsidies, and has raised the cost of activating new devices by $10. The changes, confirmed by Fierce Wireless, were put into effect January 5. Moving forward, all post-paid customers will need to pay for devices via monthly equipment installment plans. Such plans break down the cost of phones and other devices over a course of two years, separating the price of the phone from the price of the service plan. Customers aren't locked into contracts, but they are on the hook for the full price of the phone if they choose to leave Verizon before the device is paid in full. Verizon Wireless has also increased the price of activating new lines of service from $20 to $30.


Verizon Now Selling the Kyocera DuraForce Pro

Jan 5, 2017, 8:00 AM   by Eric M. Zeman   updated Jan 5, 2017, 10:42 AM

Verizon Wireless has added the Kyocera DuraForce Pro to its lineup of rugged handsets. The phone is available to Verizon customers starting Jan. 5. It has been for sale from AT&T and Sprint since last year, but the Verizon variant is the only one to include Sapphire Shield, a near unbreakable piece of glass protecting the display. The DuraForce Pro includes a 5-inch full HD screen, 13-megapixel main camera, 5-megapixel wide-angle secondary camera, and a 5-megapixel front-facing camera. The phone offers a fingerprint reader, NFC, Snapdragon 617 processor, 3,240mAh battery, memory card slot, dual front speakers, and push-to-talk. It goes without saying that the device is fully ruggedized, washable, and can sit in 6 feet of water for up to 30 minutes. The DuraForce Pro runs Android 6.0 Marshmallow. It costs $408 at full retail or $17 per month on a payment plan.


AT&T and Verizon Bite Back At FCC on Net Neutrality

Dec 16, 2016, 3:36 PM   by Eric M. Zeman   updated Dec 16, 2016, 3:43 PM

AT&T and Verizon Wireless vigorously defended their sponsored data programs in separate letters to the FCC this week. The agency asked both companies to offer some rationale for their DirecTV Now and FreeBee programs, respectively, which the FCC views as violating its net neutrality rules. The programs each allow customers to enjoy video content streamed over LTE without impacting their monthly data buckets. "The Bureau's approach would deny consumers a service they value, raise prices, lower consumption, and curb the disruptive potential ... all in the name of preserving profit margins for individual ... rivals," argued AT&T. Verizon took a different approach. "It's similar to the over-the-air broadcast TV model, where advertisers pick up the expenses, and to newspapers, where the bulk of the costs are covered by advertisers," said the company. Both AT&T and Verizon say they are committed to "an open and free internet" and suggest their programs are beneficial to consumers rather than harmful. FCC Chairman Tom Wheeler plans to resign once president-elect Donald Trump takes office in January 2017, and democratic commissioner Jessica Rosenworcel's appointment was not renewed. It's likely no action will be taken against either company until after a new chairman and commissioner, appointed by Trump, are brought on board.


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