User: johnnyb0810
These are the most recent forum messages posted by johnnyb0810:
Re: Sprint doesn't own Nextel?
I think what was missed here was that he was talking about pre-Sprint Nextel. So, indeed, your rebuttal was not logical. Just because Sprint owns Nextel now, doesn't mean that Nextel's past successes are Sprint's successes.
Re: Another early upgrade question (not NE2)
Most indirect dealers won't see an early upgrade. I've not come across someone who has voiced concerns about Amazon specifically, but I really doubt they would be able to upgrade your line.
Re: Bought online, exchange question?
In almost all cases we will send you a phone before you have to send the one back. If we do not recieve your equipment back in a timely fashion, (within 30 days) you will be charged full retail for the phone you neglected to return. You also under the worry free guarantee you can exchange it in a local store as well. A $35 restock fee is applied to all products that have been removed from teh original ...
Re: Is a 3G/4G tablet worth having or should I go with wifi
$30 for unl is only for those who are grandfathered into unl data for their phones. Everyone else gets 6 GB of data for 50 on 4G
Re: Why has not anyone mentioned....
They are corporate locations. They use all the same systems and have all the same priveleges as a regular store.
Re: There has to be a reason.
As a Vzw CS rep, sometimes they are for no reason. Entitlement is a terrible way to view anything. If your a jerk because YOU went over the min plan youve had for 2 years... I believe your a jerk for no reason at all.
Re: It isn't a lack of other smartphones
Ok, So because you didn't seem to have read anything I've said previously I'm going to take this as a troll post. But, what the hell, I'll feed in a bit.
Your questions make little sense. Where did I talk about apps at all? You are implying that I'm full of it for saying the iPhone is not top of the line? Let's look at a few key points because your post highlights the hardware and generalizes the software. ...
Re: It isn't a lack of other smartphones
Lets be honest though, out of the box, the iPhone is a midrange phone. So what att really lacks is any true high end competitive choices. My comment was less of an attack on your statement and more a rebuttal. There are a couple that are not true smartphones that I would whole heartedly agree with your statement though.
Re: It isn't a lack of other smartphones
Say what you will about Verizon having mid range and low end Android smartphones. People like them. They don't have to spend $200+ for the feeling of having everything at their fingertips. Most people don't require the top end and shouldn't have to pay the price to have something they have no use for. The Ally was popular for being mid-range. Not too much to handle for your average user. The Citrus is a free, low end smartphone. While ...
Re: TMO pumps out more smartphones while ATT still relies on iPhone
Couldn't agree more, I'm with Verizon so we do have a lot of variety, but the iPhone seems to dominate peoples mind sets. It's almost like no one realizes that the phone is crippled by it's os and manufacturer.
Re: Personalized text ringers?
Most Androids can set personalized tones, Blackberries have been able to for what seems like forever now, Windows Phone 7 will gain the ability some time this fall. iPhone may never be able to, they lag behind in most functionality stand points. Apple has too much of a strong arm on the os.
Re: thanky below.me
I feel like the replies to this were about an assumption of liability. The title says non-liability this would make me believe it is the creation of a sub account. Free to do and it stays under the original customers social security number meaning no new account or security deposit. The only charge to be worried about in the scenario is the prorated bill, be mindful of when you change it. The sub level 2 account will recieve a ...
Re: Where are you getting this information?
It's posted in the system as well, I'm pretty sure it says "should not be discussed with customers" on the top as well as I spent all day looking at it between calls.
Re: I think Verizon has a solid line up of Smart Phones. - Question?
Jay, I read through these forums a lot because they are some of the only ones I can get to at work. That being said, I think anyone who has seen one post about 4g unl data or your new charge, or even what you use for it or your career. No need to constantly repeat yourself.
Re: Just checked verizon
I'm not anti-tier, but doesn't anyone believe that 2gb is a little low for a smartphone. When I had no wifi I was only using 2.5 and I'm only a moderate user. Soon we will have tiers on fios data as well and everything here will be just insanity. wifi's will no longer give that kind of security unless you live next to a McDonald's or Starbuck's and who is to say that they will continue to provide free ...
Re: Smart phones make you stupid and sucks your brain!!!
I think something that you are missing is that the people who get smartphones in this generation are people who had pocket pc's or PDAs in the past. People who carried around game boys or sega genesis handheld gaming systems.
In more recent generations, it gets the people who are legit addicted to facebook out of the computer room and allows them to some way to get out and experience real life. You can get sport scores at work. ...
Re: Class-action lawsuit over MiFi texting charges
"even though the devices lack a screen with which to view the messages." Not true. Recieved messages happen... People call in with recieved messages from grandkids or what have you all the time. There is a screen in VZAccess manager that should say text messages. How is Verizon to know whether people are not giving out these numbers as free texting lines? Btw Class action when the most I've ever seen is $.40 is that really worth the cost ...
Re: not just anothee teired pricing post,
accessing myverizon does not use billed data.
Re: dude
If you worked in the cs dept of a company you would get it. Customers aren't always and full of common sense as we would like to assume.
Re: " I do have 8+ mos. of cs experience that I wouldn't have wished on anyone."
Indeed, and it appears to be more than 1 person...
Re: Apathy...
I don't know if this is a response to what I had said. My point is, regardless of circumstance I hate for people to ask for my supervisor. I will fight tooth and nail for a customer and I'm damn good at what I do. I realize things get frustrating but that is no need to yell and cus at people over the phone. I don't walk into a subway and immediately demand a manager make my sub, why ...
Re: Apathy...
The real question is why was she speaking to a supervisor in the first place... Was the tone of the rep that answered the call not to the liking? Was the representative before them incompetant and not resolve the issue? Were they simply denied the credit they did not deserve? Too many people think they are going to recieve special treatment by supervisors.
Re: WHITE iPHONE 4 FYI
Research is free..
Re: You just described....
No it's us industry people who the responsibility is to clean up the messes made by trolls. I have enough people who refuse to listen call. Last thing I need is someone giving them false information and making the call longer than it has to be. This industry is a main contributor to my increase In smoking. Mark my words.
Re: You just described....
Perhaps that he just created that username to log in and post that. 8O But in all seriousness this doesn't seem much like a troll post. Maybe cause I've had questions like that come to me while I'm at work.
Re: You just described....
Well put, There is a ton of variety in cell phone choices. Sprint has more phone options due to the variety in their network (Nextel phones still exist) but if this is the only reason you are thinking of moving to someone else there isn't going to be a perfect phone+carrier combination. It's always a give and take.
Re: " I do have 8+ mos. of cs experience that I wouldn't have wished on anyone."
Strangest things are people wanting to get the film out of their phones to get pictures developed and not wanting to be put in the tech queue because they don't want to wait on hold... Not to mention the people who don't have a computer but insist on getting an iPhone over the phone only to be told to go to the store to get it activated.
Re: new phones!!??
Durable smartphone! There can be only 1! The commando.
Re: White Iphone / Iphone 5
This is the stupidest idea I could have imagined. Except I don't imagine such silly things as thinner phones. I use the iPhone 4. It's too thin now and slick. Had a call where a man had just bought the phone stepped outside, dropped and shattered it on the pavement outside that store. Luckily he got the insurance. Apple seems to prefer form over function. I've only just started using the iPhone as a phone as my relationship becomes ...
Re: My $.02
Or he may be eligible for the eu online. I've been seeing a ton of those recently and I suspect it's an attempt to rid the company of ne2 discounts.
Re: "I won't give you a childish response as don't hack your phone!"
Personally I think I cunningly dodged the slap aimed at me about a month ago. I could be wrong though.
Re: Here's where you started to go wrong
OMW!! lol I definitely can't hold a candle to the experience of any of these people. But I do have 8+ mos. of cs experience that I wouldn't have wished on anyone.
Re: "I just call it like I see it"
Definitely agree. There can only be 1 epik, tex, Azeron, cellstudent (respectively). It's balance.
Re: new phones!!??
Lol I get your point but as the majority of my tech issues are env3 and env touches LG may be good at flip phones but seeing as I make next to 0 calls a phone like that to me is almost useless. So the phones I would be looking at would have to be at least multimedia, and every single multimedia grade phone LG has produced that seems to be worth the trouble.
Re: new phones!!??
I personally have never had a phone made by LG. In my honest opinion they should stick to making appliances. But now that I think about it... My second phone was an LG flip. Hated that think but it sure took a beating.
Re: new phones!!??
Real buttons are much easier to ruin than capacitive. Over all the capacitive keys have not been the issues on phones and in fact I've never seen them be an issue unless the whole phone isnt responding. Than again I'm only 1 rep, so it's just not my experience that this is in fact true.
Re: new phones!!??
As per the news feed Thursday.
Re: 20+ minutes nothing but 1x data, so what exactly does reliable mean coming from Verizon???
Psh there are at least 4 problems with the network on a daily basis. It's always somewhere new though.
Re: new phones!!??
Droid Incredible 2!!! This looks like an exciting piece of equipment.
Re: A funny comment from a customer
I've had customers claim that there is no way that their 12 yr old son could have downloaded the game on their bill because they (the woman on the phone) couldn't do it.
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