Phone Scoop

printed August 3, 2015
See this page online at:
http://www.phonescoop.com/carriers/forum.php?fm=m&ff=2&fh=3040856

Home  ›  Carriers  ›

Verizon Wireless

Info & Phones News Reviews › Forum  

all discussions

Bought online, exchange question?

andy2373

Jan 14, 2012, 12:36 PM
Can't remember, if I do an exchange will VZW send me my replacement first, then I send them my old phone?
Therefore I'm not without a phone? Or are they going to say send us your current phone and when we receive it we'll send you your exchange?
Leaving me without a phone in the interim. Confused
...
Jellz

Jan 14, 2012, 12:52 PM
Not sure how Verizon does it exactly, but typically it would be the latter. They need to confirm you sent your phone back before they send you a new one, so you don't scam them out of a phone, right?
...
johnnyb0810

Jan 16, 2012, 11:39 AM
In almost all cases we will send you a phone before you have to send the one back. If we do not recieve your equipment back in a timely fashion, (within 30 days) you will be charged full retail for the phone you neglected to return. You also under the worry free guarantee you can exchange it in a local store as well. A $35 restock fee is applied to all products that have been removed from teh original wrapping.
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.
2