Anyone else noticed?
Do you have any idea what this 'merger' has done to morale? Imagine you are a perky T-Mobile rep and a supervisor no less and the word comes down that Big Blue is going to acquire you. What does that mean? Does it mean your job is at risk? Possibly? What are the chances that AT&T will keep you on as a supervisor? If they decide to bust you back down to a Customer Care Rep what can you do? Quit. Hell, that supervisor was probably distracted because she was browsing Monster on her My Touch.
And than you have to deal with the previous knuckle head customer to boot.
If AT&T buys T-Mobile, they could very well decide that they don't need some of their call centers and swap a smaller AT&T call center for a larger T-Mobile one or anything along those lines.
As not only an AT&T supervisor but also a loyal T-Mobile customer, I've been totally against this merger from the beginning. Let our AT&T and T-Mobile reps keep their jobs and stop those greedy corporate big heads from screwing us all!
I know many reps were upset over the AT&T buyout looming, so it caused them unnecessary stress and rightly so. I would be too if I was close to losing my job.
At this point in time, the best thing we can do as customers is be patient, leave our feedback to customer service, and move forward.