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User: ochne

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These are the most recent forum messages posted by ochne:

Not sure if Softbank, but changes have been made...
Dec 11, 2013, 5:18 PM
in the Sprint forum

And not for the better. Definitely as of 12/5 any person that can authenticate an account can have it cancelled. If that person has the security information then they can pretty much do anything to the account and leave the account holder the debt. Like, say upgrading all lines on the account but the account holders, then cancelling the lines after putting the old devices back on there. The account holder gets the 36.00 per line upgrade fee and the ETF ...

Since it's Christmas time.....
Dec 24, 2010, 5:28 PM
in the Shop Talk forum

They can pray to Jesus and ask him to fix their phone for them so they won't be out of pocket.

Re: Kind of Customers:
Dec 19, 2010, 4:34 PM
in the Shop Talk forum

The non-english speaking American citizen: The ones that are non immigrants and always says "I want to aks you why my bill so high?" If only I could tell them, "Because your bill was out behind the dumpster with the bad kids smoking a bowl while skipping english class like you did."

This applies to both Store Reps and Call Center Reps
Oct 8, 2010, 12:59 PM
in the Shop Talk forum

When you promise to give the customer a specific credit, then don't. Store Reps it's usually the activation or upgrade fee - don't tell them to call Care, I will send them back to you to credit it because Care does not. Call Center Reps - don't promise a credit for valid charges and then transfer to Care to get it applied, won't happen. For Care Reps - don't promise a credit to get the customer off the phone telling them you ...

Re: This is the most frustrating thing about Sprint...
Sep 18, 2010, 12:38 PM
in the Shop Talk forum

dopeygirl said: Sales CANNOT track orders, cancel orders, issue credits for ANYTHING. We can sell phones, accessories and add lines. PERIOD!!!! /start rant not likely to be listened to I would recommend to Sales, if you cannot issue credits for ANYTHING, then DO NOT TELL THEM THEY WILL BE CREDITED FOR VALID CHARGES. Also, if you are working with a customer and call Care to get VALID charges credited so you can make the sale, don't be surprised when we ...

Re: This maybe why I hate people
Sep 17, 2010, 12:32 PM
in the Shop Talk forum

The simple answer is it all boils down to no personal responsibility.

Definitions and examples
Aug 12, 2010, 12:46 PM
in the Shop Talk forum

Ignorant: Uninformed but willing to be educated. (Low percentage of callers fit this group) Example: Cust: I was told this phone was free so why is there an upgrade fee for it? Rep: The was no charge for the phone but to get the phone for no cost you had to upgrade and that does have a fee per your terms and conditions. Cust: Oh. I wasn't told that.... Stupid: Educated or not on the topic, refuses to accept the truth of the situation ...

You honestly expect them to say....
Aug 11, 2010, 5:22 PM
in the Shop Talk forum

THE TRUTH do you? Why would they admit they played drunken football in the parking lot of Wal-mart one night and used the phone for a ball because they didn't want to risk bursting a can of the precious Milwaukee's Best that they bought earlier that day for $6.00 a case, especially since the phone company should be responsible for them being given a phone in the first place. Just ask them, they'll tell you the phone company needs ...

Well....since you are....
Aug 8, 2010, 9:22 PM
in the Shop Talk forum

Such a long standing consumer of our services, I recommend this phenomenal new service, it's called the 0 plan. It has 0 minutes, nights and weekends at 9pm, $0.50/min overage, no text and no data services. You add on all the features you need. Now, text messaging is 20.00 per line for unlimited text, picture mail is an additional 5.00 per line, data services are 39.99 per line for basic with 69.99 for premium, then mobile to mobile is ...

Re: Dear Customer...
Aug 8, 2010, 5:24 PM
in the Shop Talk forum

What? A customer that is reasonable? Or helpful? Not very likely to happen. If they wanted to even remotely be like that, they would go into a store because they are less likely to be a complete twit. Instead, they call because they can do so from the privacy of their own bathroom (while using said facilities) to berate our gene pool because they talked 3500 minutes on a plan with 200 minutes and we never told them they ...

Re: Join the club
Aug 6, 2010, 6:56 PM
in the Shop Talk forum

The points I listed were warm transfers I received from Asurion. Not "I heard that....". They were calls I got. The customers I've dealt with have never said "Asurion said..." it was a rep from Asurion say "You need to do this, we can't but you can".

Join the club
Aug 6, 2010, 12:35 PM
in the Shop Talk forum

ASURION REPS THIS IS WHAT SPRINT CARE REPS CANNOT DO: 1. We cannot WAIVE THE DEDUCTABLE. Asurion charged it NOT Sprint. If you do not waive it, do not tell them to call Sprint or transfer them to Sprint to waive it. We just send them right back to you. 2. We cannot track a lost or stolen phone (even if lost or stolen that same day). Do not tell them they need to talk to Customer Care to have Sprint ...

Re: Things Sprint Stores Should Not Promise
Jul 31, 2010, 2:01 PM
in the Shop Talk forum

Here's an additional (and this was not just the customer saying a store told them, the store rep was in the background of the call telling the customer that my information was incorrect): Do not tell the customer we will give them a new phone because they lost their phone ESPECIALLY when they DO NOT HAVE either upgrade eligibility OR handset protection coverage. Tell the customer the truth. Tell them they would have to either buy a new phone or ...

Re: You do realize
Jul 29, 2010, 8:17 PM
in the Shop Talk forum

only illegal if it is not a BFOQ

Re: Tip for those looking for jobs:
Jul 29, 2010, 5:49 PM
in the Shop Talk forum

justfinethanku said: 1. Don't walk into my store with a wrinkled shirt. I won't even interview you or take you seriously. Or wearing a T-shirt to a formal site, etc. (inappropriate is worse that wrinkled IMO) 2. State "Because I have more life experience that most people I should be paid (insert multiplier greater that 2) times entry level" when you have NO WORK EXPERIENCE. 3. Tell the employer that you will not do specific tasks (especially when you've already been told ...

Re: Is it just me,
Jul 29, 2010, 5:34 PM
in the Shop Talk forum

And that's a bad thing how? :lol:

Just you....
Jul 29, 2010, 5:33 PM
in the Shop Talk forum

If they are staring at my screen I start typing them messages on my note pad in like 48 point font see if they are actually reading or just being stupid. (I do the same when my supv is live monitoring) It makes things funny to watch the reaction.

Re: Don't feed the troll.
Jul 28, 2010, 5:27 PM
in the Sprint forum

Usually trolls are more intelligent than this.

Re: i dont get it...
Jul 25, 2010, 5:07 PM
in the Shop Talk forum

purplelotus said: It's common sense. People should know this ish, but they're too busy trying to act entitled like the world owes them something for nothing. Common sense? Does that still exist? BTW, what do you mean I'm not entitled to get what I want at no cost? Better yet, I should be paid to use a companies products. And while I'm making my ridiculous demands....where is my army of minions and my 7 wives that obey my commands? Give me ...

Re: Dear sprint store reps...
Jul 23, 2010, 9:54 PM
in the Shop Talk forum

Here's how to deal with the custies and the store reps in question: 1. Tell the customer that Care is NOT able to credit that. 2. Tell the customer if the store offered the credit ONLY THE STORE can credit it. Usually resolves the ones that are lying and puts it back on the reps that promised it for the ones that aren't lying.

Re: Don't you love being put on hold by a customer?
Jul 23, 2010, 12:45 PM
in the Shop Talk forum

I love the fact that after a very short period if they still have me on hold I dead air them and hang up all with company approval. They want to do payback for being put on hold to resolve the issue, fine, just don't expect to have me waiting for you to get back from hitting on the coworker or talking to the insignificant other.

Re: Dave Barry is not making this up!
Jul 18, 2010, 12:33 PM
in the Shop Talk forum

I missed that. :( I've only run into a person routinely claiming that they had their seat jacked by someone else, and that the other person even logged them out to take the seat. But hey, any thing involving lack of reality is possible.

Re: *FACEPALM*
Jul 15, 2010, 6:42 PM
in the Shop Talk forum

What can I say I'm :twisted:

Re: *FACEPALM*
Jul 15, 2010, 6:20 PM
in the Shop Talk forum

She might like the twinkie bomb. Might be the best ever for her. :lol:

Re: Problem:
Jul 15, 2010, 3:42 PM
in the Shop Talk forum

Francium is more fun. Explodes on contact with water, so you get them to drop a piece in their mouth.... :twisted:

Re: If you could do anything to a customer
Jul 14, 2010, 12:35 PM
in the Shop Talk forum

Well...this is a little involved at first, but in the end is very simple. 1. All devices a built with a C-4 Charge in the center of the device capable of remote detonation 2. All carriers have added to their terms and conditions a "Termination Clause" that allows the carrier to terminate the customer at will. 3. All carriers add to their software systems the functionality to trigger the "Termination Clause" of the agreement. 4. If a customer starts getting out of hand, ...

Re: Questions You Hate
Jul 9, 2010, 5:37 PM
in the Shop Talk forum

that's okay...neither can most of the spanish speakers that are not ESL speakers

Did I not speak english?
Jul 3, 2010, 8:05 PM
in the Shop Talk forum

Cust: I need to cancel my phone, it got stolen. Me: So you need to have the phone restricted so it won't work? Cust: No, I want it restricted so no one else can use it! Me: :roll:

Re: To all of you out there that want to bash store reps...
Jul 3, 2010, 5:00 PM
in the Shop Talk forum

J/C, which carrier do you work for? I know at least one carrier is telling the Care Reps to refer the customer to the corp stores for assistance with the phone they bought REGARDLESS of where POS is.

Re: To all of you out there that want to bash store reps...
Jul 3, 2010, 4:07 PM
in the Shop Talk forum

Hey, cool. Another sleazy rep.

Re: why do you need my account pin for?
Jul 2, 2010, 8:24 PM
in the Shop Talk forum

Somewhat related but not on topic: Me: Could I get the wireless number you're calling about today? Cust: You want MY phone number? Me: 8O *Seriously?* Yes sir.

Store reps - some things to consider
Jul 2, 2010, 12:45 PM
in the Shop Talk forum

Now I know there are many that honestly try to do the right thing and assist the customer. I also know that there are many that won't help the customer unless there is a sale involved to increase their paycheck. That is true with care as well. The current issue I have (and right now it only involves 1 site because I had to deal with them directly) is because of a software issue for a specific phone. Within the last few ...

Re: why do you need my account pin for?
Jul 1, 2010, 5:29 PM
in the Shop Talk forum

My favorite one about the PIN is "Would that a number?"

Re: Best Call in a While
Jul 1, 2010, 5:24 PM
in the Shop Talk forum

Did you tell him about that being a special bonus for people that have a bill generate on 4/20? Serious though, did you tell the mailroom staff probably was on that day?

Re: T-mobile corperate arses (revised) would you like me to double space next time?
Jun 30, 2010, 9:24 PM
in the Shop Talk forum

Only if you would be appreciative of it. :lol: :twisted: :lol:

Re: T-Mobile corporate are dumb arses
Jun 30, 2010, 7:55 PM
in the Shop Talk forum

Anything can happen....at any time :D

Re: T-Mobile corporate are dumb arses
Jun 30, 2010, 7:50 PM
in the Shop Talk forum

What? /;|

Re: Stupid customer of the day
Jun 30, 2010, 7:47 PM
in the Shop Talk forum

That's not as much fun as putting things there :lol:

Re: Stupid customer of the day
Jun 30, 2010, 5:09 PM
in the Shop Talk forum

What are the prizes and how do I claim them (yes....all of them)?

Re: T-Mobile corporate are dumb arses
Jun 30, 2010, 5:08 PM
in the Shop Talk forum

I agree with retro. Try paragraphs next time.

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