User: Basket Case
These are the most recent forum messages posted by Basket Case:
Re: Please please stay!
Hi! I'm new! Just kidding. ..hope you had a good holiday!
Re: New forum design!
I like the old system better. It could just be that that is what I'm used to, but it seems to be easier to use for me anyway.
Re: 2015
You started it! :lol:
Re: Best customer experience?
Best customer to get. 8)
Re: Not trolling
How old are you. Quit your little tantrum. Unless you're looking to get spanked.
Re: Kind of Customers:
Bump because this thread is so AWESOME!
Re: sim changer
It contains your contacts. Usually you pop it in a new device to activate your phone and move your contacts to your new phone. Thing is if they don't change it in the system and just change it in the phone it messes the phone up.
The compulsive sim changer
the rep. that automatically changes the sim, no matter what the problem is. need to change caller id? change the sim. screen cracked and unusable? change the sim.
:evil:
Re: Kind of Customers:
bump bumpity bump
Re: I'm hearing this too much
when they call in they can usually get voice and text but not data after unlocking their phone from the prior carrier...yeah...go figure...
The Creditmonger:
The rep. who trys to bully me into giving the customer a credit when it's not a company error so that he can look good to the customer or get a sale. Then they have the nerve to say "so you're unwilling to help the customer then?" Not when it's valid charges and I have to have my sup. approve it. Rat Dastards
The Denmother
The one you go to for any ailment. Has meds, tissue, and candy. The one you want to be on the good side of. :lol:
The In Front of Your Back Talker
The one who talks stuff on instant message or company email while you're sitting in the same bay and gets her jollies out of the fact that you don't know.(at least according to her you don't know)
The Instigator
The one who causes all sorts of trouble and tries to get people fired because it amuses her and she's bored. :evil:
The loudmouth
the person who talks so loud that you can't hear yourself think, let alone hear what the person on the phone wants.
Re: Kind of Customers:
:lol:
Re: Kind of Customers:
start the thread dude
Re: Kind of Customers:
*BUMP*
just for old times sake :)
Re: Funny...
when I was getting QA'd on a percentage we'd have a certain amount out of 100. I'd always get 20% lower when this one girl would QA me. I didn't even have to see the name, it'd be like "so soandso QA'd me this time huh. what's funny is they wouldn't want to give me an answer even though she was the only one who did that. :lol: and it wasn't just me she did that to everyone. ...
Re: Ways of Stress Relief
I've had them want me to add insurance after telling me the phone is broken too. When I mention insurance fraud they always sound so shocked. Oh no it's not that.
Just had a rep. call in about her account. Yeah I want to lose my job helping you... right. Go to employee accounts. NEXT!!!!
Re: Ways of Stress Relief
This cor store rep. called in, knew that we couldn't do adjustments for him, and wanted me to do an adjustment on the customers account. Right before lunch. Finally after going back and forth about it, I say o.k. give me one moment and I go to get my supervisor to tell him the same thing I've been telling him for 20 mins. When I get back to tell him she'll be over in 5 mins. he's already off ...
Re: Ways of Stress Relief - Drive
I get in my car and drive. Or I kill zombies on my phone in plants vs zombies. Or I just think how miserable their lives must be if they have to get gratification out of bullying someone on the phone. :)
Re: BARGAIN
I worked where we did have a cancellation department and when they gave their "give me what I want or I'm going to cancel" speech I would offer to get them to that department. Most of the time they would say no and want to bargain with me. Fortunately since they said they were going to cancel, I had to get them to that department for the "save" and they had no choice unless they hung up.
I didn't ...
Re: blind?
with all due respect, no PRO photographer that I know would use a cellphone...
o.k. never had this call before
caller calls in and i'm asking him questions and I think that he's watching pron on the t.v. in the background. HE WASN'T WATCHING THE T.V. I found that out pretty quick. Who does that? And what woman puts up with that? :oops: 8O
The King
I will allow you to serve me but you had better have a lot of incentives for me to come to your company.
This guy wants everything for nothing and be cheerful about it too or I'm talking to your supervisor.
The untranslator:
The person who is too lazy to learn a word of english and has their kid translate everything for them. It's worse when you can hear them yelling at the kid in the background.
If you say you can't hear me but answer my ?'s, I don't believe you.
Me: thank you for calling ---,How may I help you?
Customer: Hello Hello?
Me:Hello can you hear me?
Customer: Hello? Hello?
Me: Hi thank you for calling. Can you hear me?
Customer: No
Me: I'm sorry, did you say that you can't hear me?
Customer: Yes.
Me: Oh I'm sorry about that did you have any questions or concerns about your account today?
Customer: No.
Me: o.k. thank you for calling ---. have a great afternoon.
customer: Thank you you too.