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Motorola E815 / E816 Hollywood


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VZW tech cannot reprogram phone


Jun 25, 2007, 2:34 AM

I have an E815 with software version 8720_01.17.03. I have had problems with a lot of dropped calls and taking up to a minute to connect outbound calls. I am in Southern California and the problems started about two months ago. Phone has not been dropped in that time frame.

While I await the 6800, I tried to get the local VZW store to update it to the latest software hoping that performance might improve. They were unable to program the phone and claimed that their data cable would not connect to the phone. I have my official Moto cable that came with MPT 4 and has a USB connector on the other end, and it works fine with MPT (now 4.5.1c).

Any VZW techs out there know what I can do to get this thing reprogrammed?

Thank you ...

Jun 29, 2007, 3:05 PM
i have an 815 and my problem started about 3 months ago.... my phone likes to restart itself for no reason mostly after i get about 20 text messages i go to respond to one and it freezes and restarts. i have had 3 replacement phones now and they all hae the new software in them. i even called tech support to see about fixing it they have no idea eityher they tried giving me a new authentication key but that hasnt helped either.... someone help please!!! 😢

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