Motorola MPx220
Both Moto and Cingular should be refunding my $$
👿
I'm so pissed that I got sold this JUNK. Neither the coverage nor the phone are worth anywhere near what I paid (lucky me I got two).
I should have bought the Treo 650, now I stuck with this junk for 2 years unless I can sue or use state law to get out.
I'd say the concept had me very excited, but the execution was flawed to say the least.
I had a perfectly good motorola V60 and an ipaq 2210, but I was getting tired of carrying both around. So when I saw the MPX220 I drooled. Then I whined until my wife gave me the go ahead. I bought two. I've never regretted a purchase of a piece of gagetry so much in my LIFE. These suck and that's putting it kindly. I had to wipe out everything at least once or twice after setting it...
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I'm so pissed that I got sold this JUNK. Neither the coverage nor the phone are worth anywhere near what I paid (lucky me I got two).
I should have bought the Treo 650, now I stuck with this junk for 2 years unless I can sue or use state law to get out.
I'd say the concept had me very excited, but the execution was flawed to say the least.
I had a perfectly good motorola V60 and an ipaq 2210, but I was getting tired of carrying both around. So when I saw the MPX220 I drooled. Then I whined until my wife gave me the go ahead. I bought two. I've never regretted a purchase of a piece of gagetry so much in my LIFE. These suck and that's putting it kindly. I had to wipe out everything at least once or twice after setting it...
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1 - while it is unfortunate that you have had some quality issues with the phone, if you look on the forum you will see there is a fix in place for it.
2 - Cingular is only the carrier - they do not build the phone
3 - there are procedures in place if you are dissatisfied with your purchase - to say that you want to sue Cingular for 'forcing' you to buy that phone (when there are approximately 40 OTHER phones, and 5 - 6 of them data type) is a bit absurd, dont you think?
Data Type:
Treo 600
Treo 650
Siemens SX66
BlackBerry 7290
BlackBerry 7100G
I am sure you are just venting - if the problem you have is getting used to the OS - blame MIcrosoft. They are blatantly hard to work with. If the quality of the audio is a concern - blam...
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2 - Cingular is only the carrier - they do not build the phone
3 - there are procedures in place if you are dissatisfied with your purchase - to say that you want to sue Cingular for 'forcing' you to buy that phone (when there are approximately 40 OTHER phones, and 5 - 6 of them data type) is a bit absurd, dont you think?
Data Type:
Treo 600
Treo 650
Siemens SX66
BlackBerry 7290
BlackBerry 7100G
I am sure you are just venting - if the problem you have is getting used to the OS - blame MIcrosoft. They are blatantly hard to work with. If the quality of the audio is a concern - blam...
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Well I was impressed with you truthful until you twisted my words so you could toe the company line.
I never said they "forced" me to buy that phone. I said I was unhappy. As for the procedures to return, when was my "activation" date?? Do I get 30 days from that date? Or is it 30 days from the more than 1 month later when they finally got my bill right after 5-6 calls and several HOURS on the phone with customer service. Yes HOURS, my phone has a timer and it was well over one hour on at least one call.
In a situation where there are these kinds of problems with a phone (or any purchase) a company that cares about your business does something to "make it right". Not Suckular, they know you are screwed because you signed a con...
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I never said they "forced" me to buy that phone. I said I was unhappy. As for the procedures to return, when was my "activation" date?? Do I get 30 days from that date? Or is it 30 days from the more than 1 month later when they finally got my bill right after 5-6 calls and several HOURS on the phone with customer service. Yes HOURS, my phone has a timer and it was well over one hour on at least one call.
In a situation where there are these kinds of problems with a phone (or any purchase) a company that cares about your business does something to "make it right". Not Suckular, they know you are screwed because you signed a con...
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With all due respect, the intention of my response was not to insult your intelligence. I do not work in customer care or anything like that. I never said I worked for Cingular either. I am just stating what options you have. If you re-read your statement, it seems like you are blaming Cingular for you purchasing the phone. The software fix is supposed to be available today. I gave you the information you needed, and that was that. 30 days from Proof of Purchase. Seems like the customer care folks dropped the ball (the ones you talked to). Name calling is not going to get us anywhere - but you have to admit if you start off a new thread just flaming it will reap the same.
Cingular did do something to make it right. If you were to go tha...
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Cingular did do something to make it right. If you were to go tha...
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Can someone point me to the customer care/ XBM number that can do the V551 and 1-year price credit for my MPX220. I contacted the XBM number and they were going to send me an updated MPX220 that was supposed to fix the earpiece issues, or he said they would swap me out of it for the V551 and credit me the 1-year price. So After 2-3 weeks I get my replacement and it is the same damn firmware I had, 1.30. And it is actually quieter! I went ahead and did what they were supposed to and updated it myself to the 1.43 and not much improvement and reception is worse. So I called the XBM number and the agent told me he has not heard of this offer and couldn't credit my account if he had. I know this is valid becasue it was listed in the CSP notes and...
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https://www.phonescoop.com/phones/p_forum.php?fm=m&f ... »
Please read this thread.
Like I said, every other thread on this forum is discussing this information. You have a lot of options. To say that Cingular did 'nothing' is an insult. I hope you can realize what it takes to make things like this happen, way after the phone has been launched and an issue 'magically' appears. That is some real stuff right there - Cingular said, "Motorola - this is bad, the customers are going to be affected negatively, you HAVE to make this right! Especially if a fix is going to take one to two months. WE need a fix NOW! If we cannot get a fix NOW, we need to somehow let the customer know they are appreciated and do what we can to ensure tha...
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Please read this thread.
Like I said, every other thread on this forum is discussing this information. You have a lot of options. To say that Cingular did 'nothing' is an insult. I hope you can realize what it takes to make things like this happen, way after the phone has been launched and an issue 'magically' appears. That is some real stuff right there - Cingular said, "Motorola - this is bad, the customers are going to be affected negatively, you HAVE to make this right! Especially if a fix is going to take one to two months. WE need a fix NOW! If we cannot get a fix NOW, we need to somehow let the customer know they are appreciated and do what we can to ensure tha...
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I don't see anywhere that Motorola is giving anything away?
http://motorola.whiterunkle.com/mpx220/register_b.aspx » Is that the wrong site?
TIA.
PS - I'm not trying to rail you I'm just PISSED about how all this was handled. I see from other posts I'm not the only customer who's had major problems with their account either.
http://motorola.whiterunkle.com/mpx220/register_b.aspx » Is that the wrong site?
TIA.
PS - I'm not trying to rail you I'm just PISSED about how all this was handled. I see from other posts I'm not the only customer who's had major problems with their account either.
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no, that is the right site. I would register ASAP so that they can take care of you. I won't spoil the surprise.. 😉
Trust me, you will be happy when its all done.
Trust me, you will be happy when its all done.
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I spent quite some time on the phone with Cingular, who transferred me to motorola, who referred me back to Cingular 866-246-4852. Thankfully I pressed and supposedly they'll be sending me a couple BT headsets for my troubles. I'll believe when I see them, but at least it seemed like SOMEONE CARED finally. Thank you to Anna Howard at Cingular.
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They messed up the process. You should have been sent to Exchange By Mail in the beginning, and they would have set you up. Thank you Anna Howard.
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😲 😲
You were right an lived up to your name. I finally got my Motorola Bluetooth earpiece. Now I'll hold out judgement on it so far as I haven't really used it, but I will say that it arrived today (apparently so did several other peoples!)
You were right an lived up to your name. I finally got my Motorola Bluetooth earpiece. Now I'll hold out judgement on it so far as I haven't really used it, but I will say that it arrived today (apparently so did several other peoples!)
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Is there a reason that this url is not a motorola.com or a cingular.com site. Why would anyone believe this is not a spoof????
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It is not a spoof!
If you look at any of my posts, they have been the truth
If you look at any of the posts made by others here, you will see that they have received something for their problems
😉
If you look at any of my posts, they have been the truth
If you look at any of the posts made by others here, you will see that they have received something for their problems
😉
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we were are alerted to the possibility of a hoax or scam in this thread, so we did some checking (any of you could have done the same). the domain where the link in this thread goes is owned an run by a website design firm in spokane, washington. they do list motorola as one of their clients. it is entirely possible this page is for real, or if it is not part of an active project, at least it is not a scam.
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Well before you bought this phone, you should have done some research on it. There have been many good and bad reviews on this phone. I have none of the problems with my phone that you stated above. No one forced you to buy this phone!
Cingular also has another smartphone that you could have got, they have a Audiovox phone that is pretty good. Not every phone is going to have the smallest amount of features added such as the snooze on the alarm. I usually get very good reception with my phone, maybe your not in a good area?
And also, Cingular sells the phone, they do no make it.
Cingular also has another smartphone that you could have got, they have a Audiovox phone that is pretty good. Not every phone is going to have the smallest amount of features added such as the snooze on the alarm. I usually get very good reception with my phone, maybe your not in a good area?
And also, Cingular sells the phone, they do no make it.
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Listen dillweed. I DID do research, if you knew how to read you would discover that I looked at CNET and they blew it.
I went to the store and looked at it I just didn't happen to notice the alarm only had 5 minute snooze. Yeah, shame on me for not testing every possible option.
Regardless of who makes the phone, it comes back to good customer service. If Cingular wants customers to stay it needs to take care of them. Not simply point to Motorola. They have the clout with Motorola as they buy thousands of phones from them, you and I only buy one or two. Who do you think can get their attention genius??
I went to the store and looked at it I just didn't happen to notice the alarm only had 5 minute snooze. Yeah, shame on me for not testing every possible option.
Regardless of who makes the phone, it comes back to good customer service. If Cingular wants customers to stay it needs to take care of them. Not simply point to Motorola. They have the clout with Motorola as they buy thousands of phones from them, you and I only buy one or two. Who do you think can get their attention genius??
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When you research an item, you cant just go to one website. You should go to multiple ones to get different reviews and aspects. Some places are only testing vertain things, some do a lot of thing and many are people's own reviews based from their expierence from the phone
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You know, there isn't really a need for your implied sarcasm or insulting other posters (a few posts above you called someone a "dillweed").
We all understand that you are quite frustrated with your problems. However, we are all simply trying to get a clear idea of the situation and offer suggestions if we can. Sure, not all of the fault of these issues fall on you, but not all fall solely on Cingular or Motorola. We are just trying to give you the proper advice of how this could be handled, and how similar problems could be prevented or handled in the future.
Reps aren't the only ones who should show some professionalism.
We all understand that you are quite frustrated with your problems. However, we are all simply trying to get a clear idea of the situation and offer suggestions if we can. Sure, not all of the fault of these issues fall on you, but not all fall solely on Cingular or Motorola. We are just trying to give you the proper advice of how this could be handled, and how similar problems could be prevented or handled in the future.
Reps aren't the only ones who should show some professionalism.
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Can someone point me to the customer care/ XBM number that can do the V551 and 1-year price credit for my MPX220. I contacted the XBM number and they were going to send me an updated MPX220 that was supposed to fix the earpiece issues, or he said they would swap me out of it for the V551 and credit me the 1-year price. So After 2-3 weeks I get my replacement and it is the same damn firmware I had, 1.30. And it is actually quieter! I went ahead and did what they were supposed to and updated it myself to the 1.43 and not much improvement and reception is worse. So I called the XBM number and the agent told me he has not heard of this offer and couldn't credit my account if he had. I know this is valid becasue it was listed in the CSP notes and...
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