Motorola E815 / E816 Hollywood
Wish I could give a reiview on Verizon
I have been so angry with them, I wish I had never signed up for another 2 years. After returning 2 lg8100's and getting the moto e815 I thought I finally got a good workable phone, not so. I tried the get it now last night and found out they forgot to load the software. Reps told me to take it in today and get it loaded. Drove 20 min, stood in line 15 min to find out the tecs do not work on Sun. I have spent more time in that darn store or on the phone with them that I should be on the payroll. I lodged a complaint, but one voice is like a whisper to them. They want you shell out the money but oops, if we messed up then oh well you have to forgive us, we own you for the next 2 years. What happened to the cust is always right and the respect...
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I do hate to say it, but you probably should have called or asked the rep if the tech was there on Sundays. It's pretty typical that they aren't...that would have saved you the trip into the store.
Not only that, but the problem with no VCAST was not an issue with Verizon Wireless, but with Motorola. So...getting mad a Verizon is really kind of pointless...
Not only that, but the problem with no VCAST was not an issue with Verizon Wireless, but with Motorola. So...getting mad a Verizon is really kind of pointless...
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It was not vcast, it was get it now. We do not have vcast in our area, I was aware of that, and that didn't worry me, I didn't need that. I know get it now works because I had it on my other phone. They forgot to load the software for you to hear it. You could purchase it, but the sound would not come thru. It was the 1-800 number that told me to go in today that a tech could load it for me so I did not think to call & ask since she told me I could go in today and it would be done. When I got there the greeter told me that cust service could do it because the techs were not there. After 15 min, I got my turn to hear that they cannot do it.
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it is no secret that verizon has horrible service. but i hear that the other companies are just as bad...
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That is a shame, I have favorite places I always go to because there service is outstanding. These are the places that I rave about and recomend. These are the places that my friends go to and recomend and the trend rolls on. It is a cell company, word of mouth can work for or against them. They were outstanding when I joined 2 years ago and brought my friends on board. Now they complain too. As my mom would say.."they got too big for their britches"
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We haven't gotten too big at all. We just get tired of customers calling in and whining b/c they can't upgrade after 6 months, blaming us for dropping their phone in water and other ridiculous complaints.
Our customer service is still great. However, when people calling in B******* and yelling, they are not likely to get good customer service. It's the old addage "Treat people as you want to be treated". If you want people ot yell at you and get mad and not work with you, then you act that way with them. If you want someone to treat you nicely and take valid complaints seriously, then act that way...
Our customer service is still great. However, when people calling in B******* and yelling, they are not likely to get good customer service. It's the old addage "Treat people as you want to be treated". If you want people ot yell at you and get mad and not work with you, then you act that way with them. If you want someone to treat you nicely and take valid complaints seriously, then act that way...
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ok.... for one, I did not drop my phone in the water and for another, if you read earlier, I said I started off nice and it wasn't until I got the run around that I started to get upset. Where did this water thing come from? I also never once said that I called to b**** at them. I lodged a complaint because of 2 defective phones and one partially defective. Also I do not yell, I do get stern with people when I have been jerked around. I also did not want to upgrade after 6 months, I had my ne2 like most people. I think you have me mistaken for someone else.
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First of all, I never stated that you ahd water damage or anything like that. I'm stating it's customer's that call in like that that don't get good customer service.
Second of all, you have to understnad that things happen. We don't control the software that installed on the phone, Motorola does that. So...if you want to get mad a someone, call up Motorola.
It's called Technology. Things are bound to be defective sometimes. We at Verizon Wireless can't really help that you happend to get a couple of bad handets...it's bound to happen sometimes.
Third, you stating that you were "Stern" tells me everything I need to know. The customer service rep you spoke with had no control over the defects on your handset, therefore you nad ...
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Second of all, you have to understnad that things happen. We don't control the software that installed on the phone, Motorola does that. So...if you want to get mad a someone, call up Motorola.
It's called Technology. Things are bound to be defective sometimes. We at Verizon Wireless can't really help that you happend to get a couple of bad handets...it's bound to happen sometimes.
Third, you stating that you were "Stern" tells me everything I need to know. The customer service rep you spoke with had no control over the defects on your handset, therefore you nad ...
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I hate to rub it in, but Verizon has bent over backwards for me. Their customer service is excellent. I have spoken with somewhat rude reps. here and there, but I just call back, and I have been taken care of each time. As a matter of fact, last month, a rep called me and asked if I had any problems with their service because I had called in to 611 numerous times. I spoke to this agent for about an hour, and got some very useful information, and insight in regards to what Verizon Wireless is all about. They are a service provider, not a phone manufacturer. Unfortunately, they have little support with equipment, and normally refer to the manufacturer with equipment issues. They do however have decent support for their software.
I have fr...
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I have fr...
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yes i would deffinatly have to agree with skorpyo!! verizon is probably one of the most well rounded company....with great service and very cool reps....any of you that hate verizon......switch to tmobile or sprint or any other company and ill gurantee you none of them will compare to what verizon has to offer!!
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"Third, you stating that you were "Stern" tells me everything I need to know."
Are you from the midwest? I've seen a lot of that here in the midwest, were people think you should always be nice to them, even though you're validly upset.
The thing I hate the most is when some verizon person is telling me something I know isn't true (no, cell phones do not need to be turned off for 15 minutes every day to "cool down"). They probably don't know it isn't true. At least sometimes people tell me "I don't think you can do that", and even if I know you can, at least...
Anyways, everyone tries to do their job. In reality, which sales people usually don't live in, a sales person only knows so much and only has the power to do so much. If you ...
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Are you from the midwest? I've seen a lot of that here in the midwest, were people think you should always be nice to them, even though you're validly upset.
The thing I hate the most is when some verizon person is telling me something I know isn't true (no, cell phones do not need to be turned off for 15 minutes every day to "cool down"). They probably don't know it isn't true. At least sometimes people tell me "I don't think you can do that", and even if I know you can, at least...
Anyways, everyone tries to do their job. In reality, which sales people usually don't live in, a sales person only knows so much and only has the power to do so much. If you ...
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He should be mad at Verizon. You apparently missed the part where he was told by a Verizon employee to come into the store that day.
"It's called Technology." No, it's called respect for your customers. YOU (Verizon) told this person to come into the store to rectify a problem that Verizon has known about for some time. That phone should NEVER have been delivered to the customer without testing all the features. At the time of delivery, a COMPETENT Verizon sales person would have noticed the missing software, and would have saved the customer a lot a hassle.
"The customer service rep you spoke with had no control over the defects on your handset...." The idiot sales person and the idiot who told him to come in that day BOTH had control...
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"It's called Technology." No, it's called respect for your customers. YOU (Verizon) told this person to come into the store to rectify a problem that Verizon has known about for some time. That phone should NEVER have been delivered to the customer without testing all the features. At the time of delivery, a COMPETENT Verizon sales person would have noticed the missing software, and would have saved the customer a lot a hassle.
"The customer service rep you spoke with had no control over the defects on your handset...." The idiot sales person and the idiot who told him to come in that day BOTH had control...
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come on... In our society today it's all about money and self. Bottom line is Verizon is trying to make the most money they can... which sometimes means ensuring good customer satisfaction (and othertimes not). If you happen to get a nice person working as a rep and they are having a good day, you'll have a good cust svc experience. If you get the girl who just found out her husband is servicing the secretary and really doesn't give a rat's ass about you, you'll get a bad customer service experience. Bottom line is I go with verizon because of wireless coverage in this area. Not because of great customer service, great phones blah blah blah... you get the picture. 😕
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The Verizon rep he called had no way of knowing that there were no techs in on Sundays at their particular Verizon store. I have had software upgrades and phone service on Sundays in mine. People like you (and the OP) just need someone to take your fustration out on, even though no one is really at fault.
Statistically, if less than 0.5% of your production has a defect, especially in large volume production, you are a first rate manufacturer. Not saying there is nothing wrong with QC at Motorola, but I'm just saying that it is IMPOSSIBLE to not let some defective units slip through. ALL, not some, but ALL mass-production companies use statistics to evaluate hardware, not testing individual units. Its called random sampling. They may test...
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Statistically, if less than 0.5% of your production has a defect, especially in large volume production, you are a first rate manufacturer. Not saying there is nothing wrong with QC at Motorola, but I'm just saying that it is IMPOSSIBLE to not let some defective units slip through. ALL, not some, but ALL mass-production companies use statistics to evaluate hardware, not testing individual units. Its called random sampling. They may test...
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"The Verizon rep he called had no way of knowing that there were no techs in on Sundays at their particular Verizon store...People like you (and the OP) just need someone to take your fustration out on, even though no one is really at fault."
See, there you go again. There's no reason why verizon customer service can't know what time the tech is in - they do pay the tech, after all. Maybe the rep doesn't know, but that's simply because verizon doesn't feel it's important enough to set up something to tell him.
This verizon defending keeps sounding like a girl in an abusive relationship. "Sure" you say, "Verizon sends me faulty equipment. Then verizon tells me to drive to the store where they can't actually help me. But I know he really...
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See, there you go again. There's no reason why verizon customer service can't know what time the tech is in - they do pay the tech, after all. Maybe the rep doesn't know, but that's simply because verizon doesn't feel it's important enough to set up something to tell him.
This verizon defending keeps sounding like a girl in an abusive relationship. "Sure" you say, "Verizon sends me faulty equipment. Then verizon tells me to drive to the store where they can't actually help me. But I know he really...
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Cingular has a lot of customers because they bought out At&t and got most of At&t's customers. Just like when next year starts and Sprint finalizes the buy out on Nextel they will have more customers just like Alltel just bought out a cell phone company it raised their numbers too.
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"Cingular has a lot of customers because they bought out At&t and got most of At&t's customers..."
Yes, but he's the one who said "numbers don't lie"! 😁
Yes, but he's the one who said "numbers don't lie"! 😁
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Numbers don't lie. Cingular has the most customers, but the most unhappy sales reps and a very dissatisfied consumer base. Verizon Wireless is quickly catching up to Cinguar. Kind of funny that ever since the Cingualr-ATT merger, VZW has been getting an accelerated amount of switchovers, while Cingular's remains the same.
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But then again he didn't buy the phones from Motorola he got them from Verizon, If I bought my car from Ford and had problems Ford would be liable to fix it, The same old thing applies when you are getting new service the reps bend over backwards but when your 15 days is up your on your own.
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My gf has Cingular.... and she has had horrible customer service experience that has been dragging on for months now...
(REALLY messing up her billing; supposedly they 'fix' it every time she calls, but they just mess it up more)
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(REALLY messing up her billing; supposedly they 'fix' it every time she calls, but they just mess it up more)
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They should pass a law that cellular providers have to give you a contract which you can break up to 60 days after signing in the event of poor performance. This should be enough time to evaluate the phone and the lousy service. The $175 penalty from day 16 is ridiculous!!
True, they subsidize the cost of the phone, but with 47.5 million customers, I'm not too worried about Verizon's bottom line!!!
They have to be made to be more accountable to the their wireless customers, not just to their stockholders!! 😡
True, they subsidize the cost of the phone, but with 47.5 million customers, I'm not too worried about Verizon's bottom line!!!
They have to be made to be more accountable to the their wireless customers, not just to their stockholders!! 😡
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The $175 is there for more than just phone subsidies.
I brought my own equipment when I came to Verizon last September. The $175 is still in my contract.
I brought my own equipment when I came to Verizon last September. The $175 is still in my contract.
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True. The $175 is there also to ensure the completion of your contract. But why should someone be locked into a contract where the service provider is not performing overall?
The customer performs every month with his payment. What about the provider? They just have to perform for the 15 days of the return period!!
After that, you are just one head of cattle in a huge herd!!
Or something like that... I'm just rambling right now, but you know what I mean!
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The customer performs every month with his payment. What about the provider? They just have to perform for the 15 days of the return period!!
After that, you are just one head of cattle in a huge herd!!
Or something like that... I'm just rambling right now, but you know what I mean!
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Don't be silly!! Isn't it part of VERIZON...
Stock Symbol VZ - Current price is $33.24
Verizon Communications
1095 Avenue of the Americas
Phone: +1 212 395-2121
New York NEW YORK 10036
.................Annual Report.................
Verizon Communications. The Group's principal activities are to provide wireline and wireless communication services. The operating segments of the Group are Domestic Telecom, Domestic Wireless, International and Information Services. Domestic Telecom provides local telephone services, including voice and data transport, enhanced and custom calling features, network access, long distance, directory assistance, private lines and public telephones. Domestic Wireless products and services include...
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Stock Symbol VZ - Current price is $33.24
Verizon Communications
1095 Avenue of the Americas
Phone: +1 212 395-2121
New York NEW YORK 10036
.................Annual Report.................
Verizon Communications. The Group's principal activities are to provide wireline and wireless communication services. The operating segments of the Group are Domestic Telecom, Domestic Wireless, International and Information Services. Domestic Telecom provides local telephone services, including voice and data transport, enhanced and custom calling features, network access, long distance, directory assistance, private lines and public telephones. Domestic Wireless products and services include...
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But it's also part of Vodafone. Verizon Communications owns 51% and Vodafone has 49%.
Verizon Wireless itself though has no stock.
Verizon Wireless itself though has no stock.
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Let's not quibble over semantics. Whatever the parent company is, it is a publicly traded company that has stock, is it not?
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He did not ask about "Verizon Wireless" stock. He asked if the parent company (two in this case, Verizon Communications and Vodafone) have publicly-traded stock. If they do, then their shareholders are concerned with the subsidiary's performance (VZW), and the original point of being "made to be more accountable to the their wireless customers, not just to their stockholders" is still valid, thogh indirectly.
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Thanks for your help, Gregg. 🙂
Vatothe0 is just being a wise guy! 😎
I had no intentions of responding to his childishness any longer!! 😛
Vatothe0 is just being a wise guy! 😎
I had no intentions of responding to his childishness any longer!! 😛
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I would like to purchase stock in Windows Vista.... Wait I can't. I could buy stock in Microsoft, but that's not really the same thing is it?
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I just looked up "Windows Vista." No, your argument is not even close to the same thing as Verizon Wireless answering to its parent companies' stockholders.
VZWireless is a COMPANY that is owned by two other companies, both of which, I assume, have publicly-traded stock.
Your analogy of trying to buy stock in "Windows Vista" is flawed, because "Windows Vista" is not a company, it is a PRODUCT. It is just another operating system, not a subsidiary company of Microsoft.
You cannot buy stock in a company's product, only in the company itself.
Nice try, though!
VZWireless is a COMPANY that is owned by two other companies, both of which, I assume, have publicly-traded stock.
Your analogy of trying to buy stock in "Windows Vista" is flawed, because "Windows Vista" is not a company, it is a PRODUCT. It is just another operating system, not a subsidiary company of Microsoft.
You cannot buy stock in a company's product, only in the company itself.
Nice try, though!
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😁 I've been with Verizon for MANY years BECAUSE of their customer service. (And no I don't work for them nor is this a paid advertisement!!! 🙄 ) Their *611 service has always been great and the few times I've needed to go into the store they have been great. And a quick poll around my office of the people using Verizon is that not ONE would switch to another carrier.
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Verizon is the most nonsensical full of **** company I have dealt with in recent times. I went in to do an early upgrade and to get this phone, and the only thing I ws met with was nasty smiles and a multitude of hidden charges. I am not currenty on a plan equalling 59.99, and so i would have to upgrade to that plan for at least 3 months. In addition, they now charge a 15 dollar processing fee. For what I ask you do they charge a fee for doing what they are supposed to, and providing customer service. Its like getting arrested and then being slapped with an arrest service fee, and a gasoline charge for the price of gas it took to take you to jail. I am really really dissapointed in verizon. I thought they would want to reward a loyal custome...
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You are expecting too much. If you're not eligible for an upgrade, is it Verizon's fault? As it is, they will normally upgrade 2 months early. They are a business after all. If they broke their policy for every customer, I doubt they would be as successful as they are today. The $15 is an activation fee, which is actually common with all service providers, and their activation fee goes up to $35! It was Motorolas choice to exclude the holster.
Here is the link to Verizon's bluetooth chart. http://dts.vzw.com/images/faqs/bluetooth_char t.jpg. Yes, the abilities are limited. I will give you that, but they are clearly outlined in the chart.
Finally, Verizon has the best network, no other provider comes close! After all, this should be ...
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Here is the link to Verizon's bluetooth chart. http://dts.vzw.com/images/faqs/bluetooth_char t.jpg. Yes, the abilities are limited. I will give you that, but they are clearly outlined in the chart.
Finally, Verizon has the best network, no other provider comes close! After all, this should be ...
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You are missing the entire picture. Yes other networks may charge 35 bucks, but for what. When did it become commonplace to screw the customer with all these charges. And I am sorry my chap, but running a business is not the equivalent to being immoral (thats a lawyers job). I just dont see why we should have to pay for things simply because others are already paying for them, that is stupid reasoning. Like your mother probably always told you, if everyone was jumping off a bridge, would you???
This is freakin lunacy.
This is freakin lunacy.
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One way to get what you want is to always call *611 customer service first. They always make a notation of whatever you need and when you arrive at the store it is immediately remedied. Additionally, they will sometimes resolve the problem for you without you having to go into the store. As far as no tecs available on Sunday..they are in New Jersey!
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