Motorola V710

TheVerizonMan said:
Wow you guys are still pursuing this? The VZW lawyers are going to eat this for lunch and still have room for more. It not going anywhere.

Do you guys really think you own the airspace in the whole world or something?

Come on over for dinner tonight. I'll take a picture of my kid at the table with my phone, send it to my wife sitting across the table, and then I'll slide a quarter down to you each time?

Sound like a plan?

We should also say congrats to Rich for being quoted in the WSJ article - and putting PhoneScoop on the map!

I thought that the newer V710 phones had the transflash transfer also disabled...... I need a new phone and keep coming back to the 710.... All I want is 2 things, to transfer pictures and ringtones for free. the rest I don't care about.

where do you get you information???
every 710 out for verizon has the same old software and nothing has changed yet.

rob

Then explain why the TF does not transfer files

Sure why not? I need to make money too. If you dont like it then switch. If not carriers then switch phones. THere are millions of other people out there who transfer files like VZW intended.

TheVerizonMan said:
Sure why not? I need to make money too. If you dont like it then switch. If not carriers then switch phones. There are millions of other people out there who transfer files like VZW intended.

Great. Will Verizon let me out of a 3 user Family Plan and take back the handsets so we can switch carriers?

No but we will gladly let you buy another phone that doesnt have bluetooth so you dont have to worry about it... 😁

TheVerizonMan said:
No but we will gladly let you buy another phone that doesnt have bluetooth so you dont have to worry about it... 😁

The whole reason I bought the phone was for the Bluetooth !

I need it to synch up with my car. You don't have a better Verizon solution than "buy another phone that doesnt have bluetooth" ??

Well why didnt you make sure that it could do all you wanted before you bought it?

TheVerizonMan said:
Well why didnt you make sure that it could do all you wanted before you bought it?

I did and the store said a fix was coming, not to worry. Didn't you see the responses I posted?

I have tons of email from Verizon and Motorola promising that the disabled Bluetooth would be fixed, since August 2004.

Here is one:

https://www.phonescoop.com/phones/p_forum.php?fm=m&f ... »

And here is another:

http://www.v710.org/forums/showthread.php?t=279 »

I've not jumped into this at all until now, and was an early adopter. Read the forums quite a lot. I know that this discussion has gone on for some time. I for one (along with a few others I was an early adopter with), do in fact feel slighted and deceived. If there becomes a class action lawsuit, as much as it pains me to making lawyers even more money....I say hear hear, and where do i sign up!

My first question of course is, have the new VZW firmwares become myths? It is well after November at this point, and the only options unfortunately are the warranty voiding hacked firmwares.

So the next bit as an anxious anticipater and first adopter I followed all of the verizon press releases and do feel that phone was advertised as co...
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VZW "man" is an idiot who only sees his little world and not the BIG PICTURE! I especially liked his "the way VZW intended" statement. Did VZW get elevated to some form of wireless god? I did take his advice about switching, after I went through six (6) V710's in three months and forced VZW to cancel my contract with NO ETF (can you hear me NOW VZWman?) and went to Cingular and the V3 that has ALL of it's Bluetooth functions! I repeat ALL of them. 😛

Well good for you. Thats what everyone else should have done. I mean VZW gave you the ability to move files to and from the phone via the TFlash card so why you people still complain is beyond me.

Obviously, most things are "beyond you"! Can I sell you a car then have you come back for the turn signals, windshield, etc. and can I then charge you extra for them when all of the other car dealers sell them as part of the original package? You my young friend have a lot to learn about marketing. No wonder you are stuck in customer care!

How many times do I have to post that I DO NOT work for Verizon. Your car part anology holds no water. Those parts make the car work and are mandatory to have on there. OBEX is not a mandatory bluetooth profile. If you would have said something like, "Can I sell you a car with a standard transmission and automatic is extra where someone else is selling automatics for nothing extra?" That is a better comparison. But then I would come back and say, "Well then go to the place that sells automatics for nothing extra." In other words go to another carrier if you are not satisfied because there are 30 something million more customers that are satisfied. You cant please everybody in this country which is why this country is filled with options.

TheVerizonMan said:
In other words go to another carrier if you are not satisfied because there are 30 something million more customers that are satisfied.

Will Verizon take back our handsets and waive the early termination fees, if we are still endlessly being promised a fix to the Bluetooth issue?

No because it goes back to your contract that that you signed. It states that if you end your contract before its up then you pay the ETF. Howeve I do agree that VZW should just bite the bullet on this one and take back the handsets because if you think about it it would only be a hanful of them compared to the thousands of people out there who have the v710 and just use it for the headset.

I read the press release and Verizon says they disabled the V710 because of this BREW ****. I just want a phone that properly works with my Bluetooth car and that is what I was told by Verizon was going to be fixed with a firmware upgrade. There is definitely merit to this suit and lets see how much legal expense and bad press Verizon receives in an attempt to make 25 cents per photo transfered.

TheVerizonMan said:
Well why didnt you make sure that it could do all you wanted before you bought it?

Well... in my case... and I'm sure several others... we thought "Bluetooth!!!=DATA exchange". We didn't think twice about it in other words.

As for VZW, I think the fair thing would be either for VZW to give us the phone with correct software to fix the crippled bluetooth or offer V710 owners the option to termnate our contacts without the ECF and let us take our bussiness to another carrier. (Frankly, that is probally what I am going to do anyway when my contract ends anyway... unless VZW fixes this problem!!!!)

I do have the SD flash running on my phone with no problems and can live with that ...
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no pay up

TheVerizonMan said:
Sure why not? I need to make money too. If you dont like it then switch. If not carriers then switch phones. THere are millions of other people out there who transfer files like VZW intended.

I think switching would be the best thing that VZW customers could do to tell them that what they have one here is wrong. To intentionally "cripple" a device is almost the same as releasing a defective product or atleast defective software. In the end, you may well see a judge say the same.

wabmorgan said:
I think switching would be the best thing that VZW customers could do to tell them that what they have one here is wrong. To intentionally "cripple" a device is almost the same as releasing a defective product or atleast defective software. In the end, you may well see a judge say the same.

I couldn't have said it any better.

hypnotizd said:

wabmorgan said:
I think switching would be the best thing that VZW customers could do to tell them that what they have one here is wrong. To intentionally "cripple" a device is almost the same as releasing a defective product or atleast defective software. In the end, you may well see a judge say the same.

I couldn't have said it any better.

I hope the Judge owns a V710 as well.

Someone give him one for a week!!!! I'll even loan him mine!!!!!!!!!!!!! 🤣

Like VZW intended.....

Isn't it up to the maufacturer's of the phones to decide that? The only features that should be disabled are the ones that the NETWORK doesn't support...

Bluetooth has nothing to do with the network....

Exactly my point. 🙄

fish1856 said:
Bluetooth has nothing to do with the network....

True. It is like Verizon charging for each use of the alarm clock.

Not on the CDMA network? Not Verizon's business.

Well, they need to amend their suit and add Motorola. Because from my researching the Motorola web site, it says that OBEX is not a supported profile on any v710. That being the case, I really wonder how much this is Verizon and how much is Motorola. I have the v710 from US Cellular and there is no OBEX on it either.

Has nothing to do with Motorola. Verizon advertised the phone to be able to connect and basically do what bluetooth is supposed to do, which is be able to access files on the device and transfer the files. If they had stated up front that "Hey the only thing you can use this for is headsets and modems" there would be no law suit right now. To compound the issue, they were telling customers that a fix would become available. If they had said outright "we know, we're not going to fix it" people would have returned the phones.

That is GREAT to hear.

I've been a loyal Verizon Customer for 7 plus years and they have always had lousy customer service.

This Bluetooth isuue was just the last straw.

I already stated my complaint to the FCC.

I'm going to leave Verizon as is my family. Not sure where to go yet, but as soon as one of the other carriers realizes that customer service is important I am gone.

P.S. Don't let the VZW reps on this site influence you at all. They are being paid and that is the only reason they are supporting Verizon!

SpecialEd said:
That is GREAT to hear.

I've been a loyal Verizon Customer for 7 plus years and they have always had lousy customer service.

[snip]

P.S. Don't let the VZW reps on this site influence you at all. They are being paid and that is the only reason they are supporting Verizon!

In what part of the country do you live? I've had mobile service, in Virginia, since 1991 with companies now owned by VZW. My experience with CS has been and remains consistently excellent. I've read complaints by others about VZW CS, but I come away from a call to them happy every time.

Just wondering if it's a regional/prior-company issue and not indicative of VZW overall.

I agree with dee1jay. I live in the Northeast (CT) and have had Verizon since it was Bell Atlantic and I must say that customer service has always been great. I've only needed to call them maybe 4-6 times in the last 5 years and they have always gone out of their way to assist me.

tbpjhpg said:
I agree with dee1jay. I live in the Northeast (CT) and have had Verizon since it was Bell Atlantic and I must say that customer service has always been great. I've only needed to call them maybe 4-6 times in the last 5 years and they have always gone out of their way to assist me.

I agree too, that their service is great. The problem with Verizon though, is greed.

Suppose you had a great cable provider with high-speed internet and a wireless home network attached to it. Now imagine that you discovered that you can't print across that network for free, because it is attached to the cable.

That is the Bluetooth problem. Verizon's great CDMA network has nothing to do with Bluetooth or ...
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The thing I dont understand about you people complaining is that you can move files to and from the phone with a TFlash card. Why dont any of you guys use that?

TheVerizonMan said:
The thing I dont understand about you people complaining is that you can move files to and from the phone with a TFlash card. Why dont any of you guys use that?

You might as well just use the data cable.

Also, there is no way to transfer the data to a Bluetooth car.

TheVerizonMan said:
The thing I dont understand about you people complaining is that you can move files to and from the phone with a TFlash card. Why dont any of you guys use that?

Do you know how much of a pain in the ass it is to remove the card, put it into the adapter, put it into the card reader, remove it from the adapter and then try to get it back into the card slot EVERYTIME you want to copy a file? I can understand loading it up with some mp3s every once in awhile, but for what most people want to do it is too much of a pain in the ass.

I see it more as a work-around than a solution to the problem. If VZW would just uncripple their phone, we would be happy.

How about you just not buy the phone so you dont have to worry about the bluetooth. What you guys dont understand about the case against VZW in Cali is that those high end VZW lawyers are going to eat up everything that you guys throw at them. I know I have come across the wrong way to some of you guys but Im just trying to make you realize how those lawyers are going to come back. I agree with you guys that it would make everything easier if OBEX was enabled but if you know its not then theres no point in buying the phone just to make a fuss about it. Just like the guy in the article on MSNBC said, "The fact that people build Lamborghinis that'll go 180 miles an hour and the dealer you buy it from is offering a smaller engine ... doesn't me...
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TheVerizonMan said:
How about you just not buy the phone so you dont have to worry about the bluetooth.

I purchased my phone the day it came out. So I can't return it. They promised a software update to fix the OBEX problem (it's been posted many times on this forum).

TheVerizonMan said:
What you guys dont understand about the case against VZW in Cali is that those high end VZW lawyers are going to eat up everything that you guys throw at them. I know I have come across the wrong way to some of you guys but Im just trying to make you realize how those lawyers are going to come back. I agree with you guys that it would make everything easier if OBEX was enabled but if you know its n

...
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Well then you should have returned it within your 15 days and waited for them to upgrade the software on it.

That's an easy out -- but it doesn't wash. I inquired about file profiles immediately and was directed to Verizons website. At that time there was NO reference to the various Bluetooth profiles at all. I thought that it was my problem -- so I continued to work with the phone. Once I discovered this forum -- I realized that I had been duped by Verizon. The rest is history. For my part I hope Verizon gets slammed big time.

I went for Verizon because of the quality of their network, and Bluetooth because of the promise of easy updates and file transfers that I thought that it promised. Since most all other phones with Bluetooth supported these transfers, I expected this one to do it as well. Until this forum, I didn't even know that separate...
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TheVerizonMan said:
Well then you should have returned it within your 15 days and waited for them to upgrade the software on it.

That is such a BS easy-out answer isn't it? I'm sure you use it a lot too. The fact is when the phone came out we we're told to wait for the software update to fix the problems. VZW did NOT tell us to return the phone and wait until the phone is corrected.

hypnotizd said:

TheVerizonMan said:
Well then you should have returned it within your 15 days and waited for them to upgrade the software on it.

That is such a BS easy-out answer isn't it? I'm sure you use it a lot too. The fact is when the phone came out we we're told to wait for the software update to fix the problems. VZW did NOT tell us to return the phone and wait until the phone is corrected.

I would tend to agree...

-----Original Message-----
From: VZW Customer Care NY-NJ
[mailto:vzwkanacsCustCareNYNJ@gl.verizonwirel ess.com]
Sent: Friday, November 26, 2004 3:17 PM
To: Bill Russell
Subject: Re: RE: www.verizonwireless.com: Your E-mail was Received
(KMM165...
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The funny thing is that I dont even work for VZW nor have I ever. When you were "told" to wait for the update you should have asked them if there was a way to return it outside of the 15 days to make sure you are satisfied if the update didnt come out.

TheVerizonMan said:
The funny thing is that I dont even work for VZW nor have I ever. When you were "told" to wait for the update you should have asked them if there was a way to return it outside of the 15 days to make sure you are satisfied if the update didnt come out.

For most people, getting an email from Verizon that says "The Bluetooth software upgrade for the Motorola V710 is scheduled to be released at the end of December 2004" should be sufficient.

Why doesn't Verizon just publish the answer as to when the Bluetooth patch will really be released now?

Obviously they dont know. They might have played around with a patch or update and ended up scrapping it.

WHO PROMISED??? people on this forum? the same people who make up lies?

blueteeth said:
WHO PROMISED??? people on this forum? the same people who make up lies?

Try reading the entire thread before posting your comments.

wnrussell said:

hypnotizd said:

TheVerizonMan said:
Well then you should have returned it within your 15 days and waited for them to upgrade the software on it.

That is such a BS easy-out answer isn't it? I'm sure you use it a lot too. The fact is when the phone came out we we're told to wait for the software update to fix the problems. VZW did NOT tell us to return the phone and wait until the phone is corrected.

I would tend to agree...

-----Original Message-----

...
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But when the Lamborgini dealer states that the big engine is in there when you buy it, then you find out its the smaller engine in there, you can sue. Verizon Advertised the phone to connect with everything, there staff also stated this. That's false adverising and you can sue for that.

Because the phone was advertise with that. I shouldn't have to buy another accesory when i already have a bluetooth enabled pda & laptop. Plus disabling the obex profile not only keeps you from having file transfers, you cannot transfer contacts, which for me was the big thing, I just wanted to transfer phone numbers over from my pda.

nothing is free not even the air you breath

Hey VerizonMan, do you really work for the company, or are you just pretending to?

If you do, you are sure conveying a piss-poor image of what I have always beleived to be a fine company, and you should be fired.

If I were your boss and heard you telling customers "too bad, so sad, you're just out of luck", that's what I would do. Maybe some used car lot could use a fine spokesman like yourself.

Maybe he really doesn't like working for them.
That happens a lot... espically in the corps.

Ive already mentioned I dont work for them nor have I ever or intend to. I am just trying to explain how rediculous the case against Verizon is going to be. I apologize if anyone has taken offense to any of my posts but if you guys really want to persue this then you have to look at it from all different angles and understand each and every side there is. You guys are not understanding the business point of view, which, in turn will result in very weak arguments against Verizon.

I'm sorry VZW man, I think you don't understand the business point of view. The phone was advertised to do something, whether it be by VZW or moto. It was advertised to VZW's customers. We expected features, bought the phone based on those features, and did not receive teh features we were promised. Now VZW has many unhappy customers. Now in the short term, who cares, they are locked in contract. You wait in 2 years when I am out, as well as my second contract, how fast I switch.

I am normally against law suits, but many actually do have merrit. If we as consumers don't keep big corporation in check, no one will.

What if eventually, you bought a digital camera and you had to pay each time you wanted to take a picture off your...
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ceo2010 said:
I'm sorry VZW man, I think you don't understand the business point of view. The phone was advertised to do something, whether it be by VZW or moto. It was advertised to VZW's customers. We expected features, bought the phone based on those features, and did not receive teh features we were promised. Now VZW has many unhappy customers. Now in the short term, who cares, they are locked in contract. You wait in 2 years when I am out, as well as my second contract, how fast I switch.

I am normally against law suits, but many actually do have merrit. If we as consumers don't keep big corporation in check, no one will.

What if eventually, you bought a digital camera and you had to pay each time you

...
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TheVerizonMan said:
Ive already mentioned I dont work for them nor have I ever or intend to. I am just trying to explain how rediculous the case against Verizon is going to be. I apologize if anyone has taken offense to any of my posts but if you guys really want to persue this then you have to look at it from all different angles and understand each and every side there is. You guys are not understanding the business point of view, which, in turn will result in very weak arguments against Verizon.

I dunno about that VZWman... I think the plaintiffs have a very strong argument for misrepresentation/false advertising against Verizon.

I wouldn't be so sure Verizon's lawyers are going to be able to make...
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