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Sprint violation of Terms of Agreement voids ETF


Feb 19, 2009, 4:02 PM
Interesting rumor:

Sprint raised there admin fees from 75 to 95 cents, which is a violation of their Terms of Agreement, therfore grounds for termination with no ETF.

Can anyone verify this? Have heard anecdotal evidence of several corporate customers that have taken advantage of this.

Feb 19, 2009, 4:35 PM
wow dude, the rock you've been living under must be huge!

since the 1st of the year when they raised to fees to $.75 you were able to leave ETF free. then they raised it again to $.99. so you again had til the end of jan to get out ETF free. Then they extended that til march (either 15th or 31st, im not sure)

so yea you can leave ETF free, but you have to leave. you cant just have them terminate your contract without ETF and keep sprint service

Feb 20, 2009, 11:20 AM
How would you do this? Can you just call cust service and they will do it or do I have to talk to 7 people for an hour and a half to get it done? Can it be done in store? Sorry if this has been answered before. Thanks for your help.

Feb 20, 2009, 2:17 PM
have to call customer service. sometimes the 1st rep will do it for you, sometimes you get that rep that wants to save every person they talk to. but keep calling, you can get it taken care of.

Mar 2, 2009, 5:39 PM
How can people get out of contracts when the the contract signed says "subject to change"? This gives Sprint a large spectrum to make changes to fees without customers having the power to get out of the contract.

Mar 4, 2009, 3:56 PM
The contract is subject to change, but if it is changed, people cannot be held to it if they are not granfathered in.

Mar 5, 2009, 8:19 AM
If a customer called trying to get out the ETF, all Sprint would have to do is credit the differnce in fee's for the remaining length of the contract.

We had the same issue with VZW a few years back.

Apr 28, 2009, 3:26 PM
i know this is a bit late but corp customers are not eligible for this waiver because corporate accounts are not charges these surcharges.

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